based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly helpful service
I was at the store on Saturday this past weekend, purchased a new tube for my bike, and confirmed the hours for Sunday the following day to be open from 11 AM until 6 PM.
I returned with my bike to drop it off for repairs the following day, on Sunday afternoon but the shop was locked up tight, nobody inside or out, but the sign on the door showed the Sunday hours to be open
I then drove to REI in Tysons to get the repairs done on my bike.
Very knowledgeable and thorough in explaining the Versa-2!
So dependable and reliable!! Always - since the days of the store in Burke! We also recommend your store
Product availability and staff willingness to help.
Good quality and serviceable.
I felt at ease asking questions. Family friendly and quick turn around on repair and Maitenance.
Richard always does a great job
FANTASTIC BIKE SHOP! Always helpful, skilled and pleasant. I keep coming back! ~Kyle
We came in last week for bicycle repair. We were helped right away. Excellent service.
The very informative and helpful staff were the real difference that made it
Everyone I spoke with was super helpful and knowledgeable. Fantastic customer service and I love supporting local businesses.
I feel this is like a family type environment where I can ask for anything and the staff is able to work with me and make it happen
I don’t see why anyone would not want to come here to shop for their next bike or gear.
Thank you.
When an item in my order was out of stock the email communication was fantastic finding an alternative. Shipping time is fantastic after the processing time. Great job.
That First name removed guy is amazing!
Great customer orientation, helpful, knowledgeable.
They truly care about their customers. Great and quick service
Great customer service! ABSOLUTELY love the commitment to routine maintenance for the life of the bike as long as we own the bike.
Very helpful and friendly staff. Knowledgeable about the different model of bikes and able to recommend which one might be best depending on type of experience the rider is looking for.
Super friendly staff. Very fast and reasonably priced repairs.
The transaction at bike lane was very smooth. The staff was friendly upon entry. We needed a bike for my 7 year old. They showed us what would fit himself sat on the bike and we were ready to go. The transaction was quick.
Knowledgeable advice was great! They also delivered the bike after service a lot quicker than I expected. Unknowingly I popped in on a Sunday when the shop is technically closed but they went above and beyond to give me my bike. Thank you!
Great service!
Knowledgeable, quick, friendly service!
We appreciate the expert advice and service from the Bike Lane technicians and staff. The staff was friendly, knowledgeable, understood our needs as recreational riders and took the time to answer our questions. Next time we need service or support for our bikes we’ll be going back to The Bike Lane. Thanks.
I went in on 4/20, to get my back tire fixed. He replaced the spokes but now my rear brakes are really loose. I went from the bike lane to my job last night with my cycle loaded. So I took it for the 5 mile ride homelast night around 10. The brakes are really loose compared to how they were before I took it in for maintenance.
Other than that it seems to ride fine. I have a lot of hills so I need to
Come back and have my brakes adjusted To how they were before.
Fast service. Addressed the issue.
Wonderful customer service. Staff is very personable.
Went to purchase road cycling shoes and Marc was great. he was knowledgeable and found a good pair of shoes that fit.
The service has been great each time I’ve walked in with a question or needed guidance.