based on 4853 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable and helpful.
Quite a long wait to get my bike serviced, but the staff was pretty friendly! Brought the bike in for a flat rear tire but the technician also gave me a full break tune-up :)
Great service from your in store staff in Springfield. I have received exceptional service from Derrick in the bike service/repair department..
Prompt service; able to fix the problem on the spot. Good supply of parts on hand.
Staff aptitude
I bought a Trek Top Fuel 9.7 from your Reston store this weekend. Amazing bike! I kind of feel like I won the 2021 bike inventory lottery.
In particular, Mark was very helpful taking the time to get my bike position set up. The positioning is really a perfect match for my dimensions and very similar to my prior bike (a 29er hardtail). I also chatted with a number of your team members while the bike was being set up, and you have a great team. I have shopped at my neighborhood Alexandria shop for about 30 years, so I was not very familiar with the BikeLane. I will be sure to stop in again soon, maybe in conjunction with a ride at Lake Fairfax. Kind of a dream location for a shop in NOVA, both road and trail accessible. Thanks!
A wonderful bike shop! And great craft beer too!
The salespeople (especially Bill Hellwig) and the mechanics (Richard in particular) at the Bike Lane Reston are super helpful and provide excellent customer service.
The bike we picked up in May 2021 was not the bike we ordered in September 2020. A 12-year old boy riding a WOMEN’s 2021 Dual Sport 2 is… not ideal. Not sure how the order went from men’s to women’s when we called to inquire about a size change from S to M in March. Going back to the “end of the line” in the waiting queue is our unacceptable reality with Bike Lane. We will be ordering and waiting again for the bike we wanted, but not from Bike Lane.
Supply is one issue, however, communication is the main complaint. We take some blame for calling both Bike Lanes and assuming the stores were communicating clearly.
Excellent customer service.
knowledgeable and helpful staff.
Every is very friendly. I feel like family.
Top of the line inventory and fantastic, personable staff that really know their products. The owner is amazing!
I like the fact that you provide free checkups if you’ve purchased your bike at the Bike Lane. The staff and technicians are great.
Vincent was an excellent mechanic and professional serviceman.
Very friendly and knowledgeable staff with great service.
prompt, accurate diagnosis.
Pricing estimates - I had a gear jammed and they said they would replace the cable on a new bike for my son that only costs about $300. Then I showed up and was changed $100 for a seasonal update and the cost of the cable. I would VERY surprised to get hit with that surprise $100. I would have NEVER agreed to pay $100 for a bike that cost $300 and didn’t even have 20 miles on it.
Great service on repairs.
We brought both of our bikes for service in May, and picked them up last week. Today was the first ride since picking up the bikes. Unfortunately my wife's bike had her chain come off twice during an 18 mile ride. We brought the bike back to the Bike Lane, and one of the techs immediately adjusted the front derailleur, and then (with permission) rode the bike through the parking lot, finding that he needed to make another small adjustment.
They remembered working on the bike, and no-fuss, no-muss, the bike was adjusted and now seems to be in the proper condition. Thanks.
The service and pricing were excellent. We purchased a new bike for my son on-line and the gear shifting was not working. I called 30 minutes before closing time and the store rep said to go ahead and bring it in that day. They fixed the gear shifting problem as well as checking the brakes, tightening the pedals and inflating the tires for $15.00. My son was thrilled to be riding his new bike the same day and we'll be bringing all our bikes for future servicing and purchases to the Springfield Bike Lane store.
Convenience. Selection of products and helpful staff.
Bike Lane personnel are always attentive, prompt and skillful.
They also advise, encourage and explain mechanical information for customer benefit.
I appreciate this service and free service to my wonderful Trek Verve 2!
I am so glad Bike Lane is in Reston.
Marguerite Miller
Good product selection and great staff help, especially for a relative newbie to biking.
Professional, efficient service. Answered my questions quickly and accurately.
Great service at affordable price. The staff is very good at what they do and vet responsive to customer’s needs.
The last two times I've been there, it's been to find a part for some minor repairs and they have always been able to help! They are very friendly too!
The Bike Lane is the best shop imaginable. Derek is always there for me, and I like to think of him as my personal mechanic. However, he makes everyone feel that way. And Todd is an unbelievable owner. BEST EVER!
Staff is knowledgeable, friendly and professional. They go out of their way to make sure my cycling needs are met.
It was great to get the flat tire on my bike repaired immediately upon arrival.