based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable and professional.
This is the place to be if you need all your biking needs met. I was introduced to Miguel, the technician, who provided me with all the knowledge and guidance to feel confident in getting my riding Journey started. I turned my used bike in for service to him and we discussed all the issues and made it very simple to understand. We discussed the potential price up front and he advised if any changes were needed he would give me a call. I appreciate the professionalism and support. During checkout, I meant another gentleman named MJ. He appeared to be a Team Lead or Manager. He was very congenial and speaking with him made me feel even more comfortable in choosing the right place to get my bike fixed. Thank you The Bike Lane for everything.
Price was expensive for service with a bike still shifting poorly
Excellent service and great staff
The staff at The Bike Lane work with one goal in mind--getting their clients riding as soon as possible with a well-tuned bike. They are a pleasure to deal with.
Very satisfied with the timeliness and quality of bike servicing.
Honesty!
Excellent attention from Todd and his team. I fully recommend them.
Great shop with solid selection. Friendly, helpful staff. Cool shop. Flexible and supportive to meet customer needs.
All staff were very friendly and went out of their way to fix my son's bike within 20 minutes.
Great service, the team members are very friendly and knowledgeable.
I would highly recommend The Bike Lane.
Staff is friendly and competent.
Bill is always so helpful and friendly!
Incredible service from friendly knowledgeable staff!
Friendly, knowledgeable and return policy if not satisfied.
Very friendly and knowledgeable bike enthusiasts.
I received excellent service from your store. Very pleased. Thank you.
I always turn to Bike Lane in Springfield for our cycling related needs. The staff there is knowledgeable, helpful, and friendly. They display a thorough knowledge of the bikes and other bike gear that the sell, and they are always timely in the services they provide. You really couldn't ask for more in a local bike shop.
Staff is friendly and helpful!
Immediately greeted when I arrived, helpful staff who listened to me and made great recommendations.
Given the current difficulty with getting certain items, The Bike Lane's staff has been very accommodating in offering great solutions, and working with its customers.
Friendly and skilled service. Someone is always asking if you need help. They are attentive to their customers.
We bought a Precaliber 20" for our son. It was disappointing to find when we got home that the tires were not fully inflated.
This is a minor thing, but at this price point for a child's bike we expected a bit better service.
Knowledge of staff is certainly very good.
Love your awesome staff! Always helpful, friendly and know their stuff!
Expert advise and no bs. I always get help finding the right thing I need.
The Bike Lane totally saved us! My son and I were on a 50 mi ride for a Boy Scout Merit Badge requirement, and he got a tire blowout at mile 12.5. We had bought him a cheap bike on the internet to tide him over while he grows so fast, and it was a complete hazard. We walked to TBL, where they dropped everything to replace both tires and tubes, adjusted the brakes, and fine tuned a few things. The service was amazing! It allowed us to make it through the entire ride. We have already ordered a much better replacement bike for him from TBL, and can't wait for it to arrive.
Nice, clean, well stocked store and excellent customer service. I drove over two hours to pick up my new bike at their location. It was well worth it. Would highly recommend The Bike Lane! Thank you!
Service tech listened carefully to the details of the issue with my bike, suggested some options and said he wanted to ride it before reaching a conclusion. I really appreciate his willingness to solve the problem rather than rush to "fix" it.
We love our Trek ebikes and whenever we've needed a tune up or repair we know we can get it done right and at a reasonable price.