based on 4911 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and knowledgeable staff, always a pleasure to come into your shop.
I purchased quality cork tape for not much more than it cost on ebay or Amazon and didn't have to wait.
The service is always very professional with a knowledgeable staff..... they are also very flexible and can usually take walk-in customers without any problems and not much or a wait time.... they are also conveniently located on the W&OD trail.... bottom line... great service....reasonable prices.... and a wonderful cafe!!!!
Staff was very patient, promptly helpful, and informative!
Great service. Professional knowledgeable and friendly
The Bike Lane is the only area shop that I trust with my Trek bicycle! They stand tall above the other stores with their 7/day a week walk-in service (so valuable to those of us who bike the WOD!), expert technicians and mechanics, reasonable prices, and of course, their bier is very nice on a hot day.
The
Products a d service are good. I have to make a reform. I’lll let you know more afterwards
The entire experience was terrific. The sales staff is friendly and knowledgeable!
Your staff is knowledgeable
Great staff - knowledgeable, engaging, helpful, lots of recommendations. Thanks Mark for the awesome show fitting and help with selecting a helmet.
Friendly, have everything needed, location
Great selection of chains in stock I needed during this Covid time, friendly and helpful staff.
The friendly staff.
Peter is great
you guys rock!
Everybody is so nice and helpful !
Excellent staff! Very helpful and knowledgeable! Will definitely use this shop again!
The people at The Bike Lane are friendly and make every effort to do the work in a timely fashion.
The team was very welcoming, answered all questions, and it was a great environment. Mark was super helpful and everyone was very friendly and accommodating. Thanks for a good experience!
They had the bike that I want and the attention was great.
I paid hundreds of dollars to have my bike fixed up. When I picked up, both tires were low on air. The kick stand rubbed against the back tire on the first test ride. I will quietly be looking for a new repair shop.
Excellent in every way.
Great customer service.
Easy to work with and very helpful.
People are the best
Bill and Kim were excellent in handling my bike fitting. Thanks for a fun and informative afternoon.
First, your product are top of the line, I bought a Trek 520 and then all Bontrager accessories. It’s a brand you can trust and which they stand behind.
Second, the service, is not only excellent, I would say it beats out all competition in the Washington DC metro area. They truly are there to provide a service to everyone who walks in the door. All of their employees ride, even the owner who is on site.
You can’t beat The Bike Lane. I won’t go anywhere else. They have earned my trust.
Warm environment and very professional staff. They know how to go the job well and how to interact with customers👍👍👍
Associates are very knowledgeable and friendly. Peter was extremely helpful and constantly helped us always.
Appreciate you Help and professionalism PETER.
Tom!!!!