The Bike Lane

Average rating: 9.7 out of 10 based on 1954 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 19, 2021 — Rated 10 out of 10 by P.N. The Bike Lane - Reston
What do you like about our products and services?

Good quality product and great service.

Report a concern   July 19, 2021 — Rated 10 out of 10 by Bill Aspinwall The Bike Lane - Reston
What do you like about our products and services?

Got the bike I wanted along with a custom fit. Great customer service!
Report a concern   July 19, 2021 — Rated 10 out of 10 by J.M. The Bike Lane - Reston
What do you like about our products and services?

Outstanding customer service... and loved the new Pearl Izumi custom jerseys!
Report a concern   July 19, 2021 — Rated 10 out of 10 by B.W. The Bike Lane - Reston
What do you like about our products and services?

I love the community and knowledgeable sales staff
Report a concern   July 19, 2021 — Rated 10 out of 10 by K.L. The Bike Lane - Springfield
What do you like about our products and services?

Great staff. Team completed bike service very quickly. Friendly and knowledgeable team throughout the store.

Report a concern   July 18, 2021 — Rated 10 out of 10 by G.S. The Bike Lane - Springfield
What do you like about our products and services?

Friendly service.
Report a concern   July 18, 2021 — Rated 10 out of 10 by S.D. The Bike Lane - Reston
What do you like about our products and services?

Friendly and helpful staff
Report a concern   July 17, 2021 — Rated 10 out of 10 by Mark Goeringer The Bike Lane - Springfield
What do you like about our products and services?

Great service updating my trek 520 with new shifter, brakes, cassette, front chain rings, and new chain. Like a new bike!
Report a concern   July 17, 2021 — Rated 10 out of 10 by J.C. The Bike Lane - Springfield
What do you like about our products and services?

Good products and very good service. Thanks
Report a concern   July 17, 2021 — Rated 10 out of 10 by G.N. The Bike Lane - Springfield
What do you like about our products and services?

Knowledgeable and efficient.
Report a concern   July 16, 2021 — Rated 10 out of 10 by M.D. The Bike Lane - Springfield
What do you like about our products and services?

Everyone at the shop is great. In and out for a repair in 15 minutes. Love this place!
Report a concern   July 16, 2021 — Rated 10 out of 10 by S.D. The Bike Lane - Reston
What do you like about our products and services?

Best group of mechanics on the face of the earth. I have been around World Cup and factory mechanics and they have nothing on your guys. Richard, Tom and the rest of the crew are awesome.

Report a concern   July 16, 2021 — Rated 9 out of 10 by J.S. The Bike Lane - Reston
What do you like about our products and services?

Bbbb
Report a concern   July 16, 2021 — Rated 10 out of 10 by J.S. The Bike Lane - Springfield
What do you like about our products and services?

Appreciate a locally owned friendly, knowledgeable and efficient business

Report a concern   July 16, 2021 — Rated 10 out of 10 by J.D. The Bike Lane - Springfield
What do you like about our products and services?

The Bike Lane lives up to its promises regarding being able to bring your bike in for a tune up at no cost. No argument, no muss, no fuss. Just a steer towards the back to the store where they'll take your bike and make it better. Also apply discounts automatically to purchases. What's not to like.

Report a concern   July 15, 2021 — Rated 10 out of 10 by Jim Klein The Bike Lane - Springfield
What do you like about our products and services?

Good service, good people!
Report a concern   July 15, 2021 — Rated 10 out of 10 by E.P. The Bike Lane - Reston
What do you like about our products and services?

customer service
Report a concern   July 15, 2021 — Rated 10 out of 10 by J.S. The Bike Lane - Springfield
What do you like about our products and services?

Convenience,m, great staff, and superb customer service.
Report a concern   July 15, 2021 — Rated 10 out of 10 by Carlton Kitchens The Bike Lane - Springfield
What do you like about our products and services?

Knowledgeable sales and service people

Competitive pricing

Product variety

Great location
Report a concern   July 14, 2021 — Rated 10 out of 10 by Curtis Calder The Bike Lane - Reston
What do you like about our products and services?

Friendly and knowledgable service!
Report a concern   July 14, 2021 — Rated 10 out of 10 by L.M. The Bike Lane - Reston
What do you like about our products and services?

Everyone is so friendly & so willing to assist with any bike issues I may have. And the beer is great!
Report a concern   July 14, 2021 — Rated 10 out of 10 by Jill Allen Murray The Bike Lane - Springfield
What do you like about our products and services?

I love The Bike Lane. Superb service and advice always. They quickly serviced my 7-year-old's bike tires and her back out riding immediately. They also helped me find a quick, affordable and appropriate seat replacement for my bike. We are grateful and highly recommend!
Report a concern   July 14, 2021 — Rated 10 out of 10 by Michael Mcdermott The Bike Lane - Reston
What do you like about our products and services?

I am very pleased with the bike I purchased. It is great quality and comfortable. The staff was friendly, very knowledgeable, listened to what I wanted, and helped me pick the bike that was right for my riding style and did over-sell or pack on accessories. The fact that they are located along the Reston bike path AND have a mini pub are just a few of the reasons I will back back to the Bike Lane for all my future purchases.

Report a concern   July 13, 2021 — Rated 10 out of 10 by R.C. The Bike Lane - Reston
What do you like about our products and services?

Great products, obviously, but also a wonderful staff. I knew the bike I wanted but was greeted with excitement and advice. I look forward to returning to the shop and shopping more in the future. Thank you for the military discount and the great services!
Report a concern   July 12, 2021 — Rated 10 out of 10 by M.E. The Bike Lane - Reston
What do you like about our products and services?

Service and people.

Report a concern   July 12, 2021 — Rated 10 out of 10 by K.M. The Bike Lane - Reston
What do you like about our products and services?

staff is nice and very helpful
Report a concern   July 11, 2021 — Rated 10 out of 10 by M.S. The Bike Lane - Reston
What do you like about our products and services?

Service was provided as quickly as possible in a professional manner; while thanking us for coming into the store. Let us know about the air for tires and free water in the water cooler.
Report a concern   July 11, 2021 — Rated 1 out of 10 by A.K. The Bike Lane - Reston
How did we disappoint you and what can we do to make things right?

Terrible service,
They forgot all about the bike,
I called and I was told to come to pickup the bike this past Friday,
I show up after a whole week, and the bike wasn't even touched,
The worst part is that a staff member brought it out and told me bike was ready,
I looked at the bike and couldn't believe it,
The bike wasn't even touched!!!!
Moreover, another staff member tried to find an excuse and an answer for every failure, and said OH the guy is new, he didn't know...I can go on and on...
I finally picked up the bike this Saturday,
No one bothered to tell me what was done on the bike!!!
To me it looked like it was just cleaned
For $200.00 !!!
I took it for a ride. And I can still hear some clicking noise ....!!!
Report a concern   July 11, 2021 — Rated 10 out of 10 by Thomas Triplett The Bike Lane - Reston
What do you like about our products and services?

Everthing. Fast friendly and helpful

Report a concern   July 11, 2021 — Rated 10 out of 10 by Patrick Murray The Bike Lane - Springfield
What do you like about our products and services?

Fast and convenient service. The ability to bring your bike into the shop for quick and free adjustments any time and as many times as you like is a great perk.


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