based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marc was very knowledgeable and patient with us when it came to deciding on a bike for my 5 year old. I’m sure we will be back in the future for the other kids.
Service
Friendly and knowledgeable staff. Good beers. Great location. Fun vibe.
Thoughtful and comprehensive support by Tom and the gang.
Help on finally getting the parts and fixing a long-outstanding issue.
Good cheer of the guys.
Good, quick service, helpful -friendly. Well stocked
my hybrid bike rides much better, quieter, smoother, now.
good work. thanks.
Easy entry, can walk in and describe the issue.
Excellent customer service.
Todd was beyond helpful with a purchase I made that quite didn't work out. The customer service from him was amazing. Thank you Todd!
knowledgeable and helpful staff
Great timely and courteous service.
Bob
Talent and knowledgeable staff
Employees and Todd were amazing!! So knowledgeable and helpful!! Loved the atmosphere of the store
My old (1993) road bike is way past its prime, but the Bike Lane team continues to work to ensure it's rideable for me. I recently went in with the intention of getting a tune-up but found there was a bit more that needed repairing, I had a full written estimate of the work before proceeding, and the job was done in far less time than anticipated. My bike now rides like new. Bravo. And the beer is really good at Bike Lane. So are the people. Thanks.
Great service and inventory!
Ward is the BEST! And the bike refurb you did was outstanding! Thanks.
Everything bicycle ! They have such a wide variety of bikes and services. And experience in many different sports. Very friendly
service
Todd was amazing, so helpful!!
Nice people, good service
Great service, friendly staff
Great staff and very good selection of merchandise. Enjoyed the coffee shop as well.
As always, excellent service and friendly staff!
Good vibe in the store. Knowledgeable associates.
The team at the Reston Bike Lane is friendly and always helpful. Customer service is top notch. Plus they support and are very involved in the local community - promoting many different causes. I definitely recommend this bike shop!
they did a nice job with my bike fitting and have been responsive to service needs.
I'm a newbie when it comes to MTB, and everyone I spoke with was cool and knowledgeable. It was a comfortable and welcoming atmosphere.
Bill and Mark's bike fitting was fantastic!
Always a great experience, great customer service, and quality products.
Great service!