based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Access on Sunday, and on W&OD. Military discount. Knowledgeable staff, Accessories on hand. Bikes I wanted - Checkpoint and Verve plus 2.
locally owned business with friendly and knowledgeable service
very friendly and knowledgable
On Aug 20 th the day of my visit. I was asked to wear a mask even though the state of VA does not required the wearing of masks while in doors. I didn’t have one but was still let in after being told I should have one on. While I was being helped I noticed several employees who were helping other customers and not wearing masks. After leaving the store I saw another employee (possible the owner) assist a parent in shamming his son to wear a mask before entering the store. If your going to require mask then put up a sign other wise let people make there own choices. I would never recommend a place to someone after see how device that place is.
Quick and easy Serivce, and there was beer!
A+ customer service. Bought a new bike there this weekend and it was a delight. Thanks, Bike Lane team
Professional sale staff.
Great service. Everything is working so well. Thank you!
You value your customers highly. You provide swift, service and you listen to you costumers.
Greatly appreciated.
Name removed
Great place to purchase and service road bikes, along with cycling gear. Everyone is knowledgeable and extremely friendly. I also like the fact that you can stop in at anytime for a home made brewski. Thanks to Todd, Marc, Elliott and Tom, who have helped me in the past, as well as one of the service guys (forgot to ask name). I purchased a Trek FX 3 last November and could not be more happy with its performance!
Tuneup service was quick and done well. Thanks.
They're honest and committed.
The store has great products - brands and environment. Excellent staff, helped me find my new bike and navigated through the process.
The staff is outstanding
Personable, service, prices, beer.
Exceptional customer service and product availability.
Great customer service!, knowledgeable staff. Best bike fitting service.
Polite and Quick service. Enjoyed having a beer while my bike was being fixed. Brilliant business model! Have purchased 3 bikes from you and enjoy my visit every time I go to your store!
1st time I've been in the store since you moved fro Reston Town Center, found everything I was looking for .
Great local company-Great People!!!
Whoa Nelly! That Peter guy sure is handsome!
Bill is always great and very thorough! Not only did he fit me for my bike but he helped me with some biomechanics that could help me be for efficient. That was my third fitting with him - and I will keep coming back as long as he doesn't retire like he says he wants too.
I've had some work done on my families bikes and have been happy with their work.
Service was amazing! Staff helpful and courteous. Best bike shop we have ever done business with. We will be back!
Quality products and the service from the owner on down through the team is top shelf. These folks don't just want to sell their wares and services, they go the extra measure to help maximize your cycling experience.
I thought little things such as the kickstand would be tightened. And then bigger things, such as the brakes, would be given a once over. We took care of both things when we got home.
Tom!!!!
Very friendly and knowledgeable staff, always a pleasure to come into your shop.
I purchased quality cork tape for not much more than it cost on ebay or Amazon and didn't have to wait.
You’re a great company and have mastered personal touch. Although I wish you were still in the Town Center, I am a huge fan of the entire Bike Lane vibe.