based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Todd was beyond helpful with a purchase I made that quite didn't work out. The customer service from him was amazing. Thank you Todd!
knowledgeable and helpful staff
Great timely and courteous service.
Bob
Talent and knowledgeable staff
Employees and Todd were amazing!! So knowledgeable and helpful!! Loved the atmosphere of the store
My old (1993) road bike is way past its prime, but the Bike Lane team continues to work to ensure it's rideable for me. I recently went in with the intention of getting a tune-up but found there was a bit more that needed repairing, I had a full written estimate of the work before proceeding, and the job was done in far less time than anticipated. My bike now rides like new. Bravo. And the beer is really good at Bike Lane. So are the people. Thanks.
Great service and inventory!
Ward is the BEST! And the bike refurb you did was outstanding! Thanks.
Everything bicycle ! They have such a wide variety of bikes and services. And experience in many different sports. Very friendly
service
Todd was amazing, so helpful!!
Nice people, good service
Great service, friendly staff
Great staff and very good selection of merchandise. Enjoyed the coffee shop as well.
As always, excellent service and friendly staff!
Good vibe in the store. Knowledgeable associates.
The team at the Reston Bike Lane is friendly and always helpful. Customer service is top notch. Plus they support and are very involved in the local community - promoting many different causes. I definitely recommend this bike shop!
they did a nice job with my bike fitting and have been responsive to service needs.
I'm a newbie when it comes to MTB, and everyone I spoke with was cool and knowledgeable. It was a comfortable and welcoming atmosphere.
Bill and Mark's bike fitting was fantastic!
Always a great experience, great customer service, and quality products.
Expanding in-store product line at competitive prices.
I was greeted properly and felt welcomed!
Didn’t feel any pressure. Staff answered all my questions with a smile. Gave me lots of information and time to make up my mind regarding a bike purchase. Would not hesitate to recommend the Bike Lane.
I brought my bike in mainly for a front derailleur adjustment that I thought would be simple for a mechanic, but I agreed to a standard package of maintenance partly to support this local shop (total price $150ish). I picked up the bike two days later and noticed in 30 seconds that the front derailleur still wasn’t adjusted properly, not even close. So I came back and the adjustment was done right the next day. I ended up having three evenings of my week focused on this issue, and missing a whole week of riding my bike. I concluded that I should try harder to take care of repairs and adjustments on my own. I wish I had a better experience but I couldn’t recommend this shop based on what happened. Everyone seems nice though and they did do the work on the spot when I brought it back the second time.
Quick, knowledgeable, and friendly staff. Have been going for years and have bought several bikes and had services done as well. Always top notch.
Good selection of merchandise and courteous service .
I am a long-time customer of The Bike Lane because it is a high quality bike shop. I encourage you to support this great local business.
Very good and reasonably priced maintenance service.
Helpful sales staff.
Excellent customer service.