based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that there's a variety of supplies, and the staff is very knowledgeable and helpful.
Marc was exceptional. He and other staff spent a significant amount of time with me helping a newbie understand how the Trek Domane SL 5 works, making sure I was on the right size bike, learning how to clip in and out of pedal clips, sizing and configuring it to me, and analyzing how I sat on the bike to get it configured to the proper angles. This is my first road bike. So, I have a lot to learn and hope to put a lot of miles on it. The Bike Lane had the bike I was looking for in stock and my experience with the staff and services I received staff was exceptional. Great to be a customer of an exceptional small business that delivers true quality!
Friendly and knowledgeable people. Inventory is quite lacking though.
Appreciated the quick and reasonably priced service. LOVE the brewery. I’m a frequent visitor to the brewery, but this was the first time using the bike services. Will definitely be back when I need more work on my bike - or when I need to buy a new one.
Friendly and knowledgeable staff!
Great customer service.
Super intelligent and if you're a beginner to biking the staff really helps inform you on how it all works. Great staff and they really welcome you into the biking community
Friendly, customer focused and have the best bear in the universe.
Knowledgeable and friendly staff.
The staff is very friendly, and easy to work with.
great selection, great customer service.
Everyone was extremely professional and courteous.
Appreciate the time spent making sure bike was correct for me. Knowledgeable staff.
Very friendly and knowledgeable staff - and you can enjoy high quality coffee (or beer) while checking out the well assorted store
Professional & polite demeanor of the staff
Local, friendly, knowledgeable.
Everyone in the store is very friendly and very knowledgeable
Fast friendly service. Very honest about what I needed to do and where I could save money .. will definitely come back for more!
Proximity to bike path and Lifetime Fitness.
Friendly and helpful staff
The Bike Lane is a great place to get advice, or to buy parts/accessories, a bike or get service work done. They have highly knowledgeable and professional staff, to include awesome mechanics.
speedy, personal service. always great to come to the bike lane!
I enjoy the knowledge and honesty of staff.
Very friendly caring and professional
Great
All of the above. Great selection of bikes and they are in stock! Excellent and knowledgeable staff. Great customer service and super advice.
Good, fast, and personable service!
The sales staff, repair staff, and cafe staff are always super friendly and very helpful every time I come to TBL.
I love the winter tune-up specials, coupons, and other sales. It kind of makes Bike Lane feel even more like a part of the neighborhood, and very considerate of the local biking community, rather than just in it for the money.
Staff is very friendly and helpful, and getting service is straightforward and honest. Also, there's no arrogance or superiority if you're not on an athletic level with the staff. That's not always the case in bike shops, unfortunately, where you sometimes only get respect if you ride centuries every weekend. At the Bike Lane there is definitely an attitude of helping each customer, elite or beginner, even if it takes a little extra time or effort. We notice this and appreciate it! Great to have a shop that's focused on making every rider enjoy the ride!
Excellent products and even more excellent people and service!
Everyone at the shop is so nice and helpful. Even if you’re not buying anything there, they take care of you and make sure all your questions are answered