based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team has been incredibly supportive. They repair guys know their stuff and are willing to slide in a quick repair to get me back on the road. When I presented me issue (numb hands from ill-fitting handlebars, one of the crew wheeled out his own bike to show an alternative grip.
I came in not knowing exactly what I wanted or where to start. I was greeted immediately and treated with patience. I was shown a few different bikes based on questions I was asked and sized accordingly. Test rode some in the lot and ended up making the purchase. I appreciated the time I was given and the team was very helpful and understanding and did not pressure to make a purchase.
Bike Lane and all of their employees are extremely passionate and knowledgeable about bikes and the overall sport in general. They're always willing to help out and show a true interest in your plans for your new bike or just getting an old one fixed up. They go the extra mile for you. They have a great inventory, AWESOME beer on tap, but the service is what stands out the most to me. Would highly recommend this shop.
Great shop! Great staff! Quick repairs and reasonable prices!
Your staff is friendly and asks if you need help immediately as you enter the store. Nice!
Very knowledgeable and passionate service, great products, and very helpful staff! Highly recommend!
Great staff and service plus a barista and micro brewery. What more could you ask for in a local bike shop.
The estimate was accurate and the repairs were completed quickly. I am extremely satisfied with the results! My 15 year old mountain bike feels brand new again and I am happy I decided to repair instead of replace it. The Bike Lane staff are true mechanics interested in helping customers first and foremost which I really appreciate. The beers are fantastic too!
Owen did a great job taking care of my wife and I during the purchase of our new bikes. Everyone at the shop has been helpful and informative and we look forward to a long relationship. Happy to support a local business.
The beer 😁 No in all seriousness you guys were very helpful patient and I appreciate everything you did for me.
Friendly service. Usually have what I need.
The sales person was very helpful in identifying the right size of bike for my son. He made good recommendations on bike and accessories selection. Highly recommend buying bike here.
Bike Lane staff members are knowledgeable and courteous. They will help you understand and correct issues with your bike.
The bike maintenance course on 05/29 was excellent.
Many thanks
While visiting the area we stopped in at Bike Lane while we were out riding the W & OD. Very well equipped bike store with coffee bar and mini-brewery to boot. What could be better than that? 😉
Thanks for the hospitality fellas.
Excellent service and welcoming/helpful staff. Well stocked store. Convenient location. Great proximity to W&OD bike path. Very nice pre- and post-ride oasis with food and beverages, plus outdoor seating.
Great shop. Todd and the crew are always helpful and friendly. Derick in service is one of the best.
I like that the store had different styles of bikes and products. I really enjoy the customer service and expertise in the products offered.
The customer service representative who sold me the bike gave me confidence and peace of mind when I decided to finally go for the bike.
Friendly, knowledgeable staff.
Great selection, customer service and they knew which bike was best for me. I also had it fitted before I left. Great job!
I attended the bike maintenance class. It was very informative. Great for beginners as well as more seasoned riders.
Tom was an outstanding person to work with on getting a new bike
Local business with expertise and friendly service. T Bone was great in helping me select a bike.
Over 15-year Bike Lane customer here. Took my son's college bike, a Giant Rincon for tune up.
The bike is worth about $100. Estimate for tune up of $236 was received and felt it was way too high - and included a lot of unnecessary items, and items that I thought would be included in the so-called tune-up. Specifically, it was estimated a $20 labor charge was added to charge the new tube -- and this was added to the $100 tune up fee. What exactly does a tune up entail if not the labor cost to change a tube? Emailed Bike Lane upon receipt of their emailed estimate asking questions about the estimate and whether all items were necessary or just recommended. Never received a reply from Bike Lane. Never got a call from Bike Lane. So, we just picked it up and brought it home. We made a special trip about 1/2 hour away from our house to Bike Lane Reston for the tune up because we had always had good experiences there. From now on, we will take out business to the bike store around the corner from our house. Bike Lane has lost customers.
I appreciate having an awesome local bike shop within a mile from my home. I always feel welcome and enjoy the weekly shop road rides. I enjoy the bikes, beer, coffee, service and the people who support TBL. I hope to join a MTB shop ride sometime in the near future.
Easy to talk to and provided what I was after at a reasonable price.
Quick, friendly, professional and repairs were done very well.
Everything!
Product availability and service
Derek did an excellent job servicing my bike. The shop has friendly staff that are eager to help from the moment you walk in the door.