based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and very nice, and very attentive to one’s questions
Easy process, fixed the wheel quickly. Prices were higher than I expected.
Great products, great service!
Great staff, great service
Friendly and knowledgeable staff
Nice folks and fast service.
Products work well and are great! Service is friendly, fast…always willing to help!
Incredibly friendly staff—always take the time to listen to help think through the best solution collaboratively. Genuine sense of welcome when you walk in the door. And the beer is pretty darn good too!
Website was up to date and easy to see what was in stock. Thanks!
The repair job was done very well and very quickly - sincerely appreciated.
Staff are extremely kind and helpful.
Tom and Richard are always knowledgeable and helpful. THey make every transaction smoot and easy.
Lots of inventory, great location, and exceptional service !!!
This shop is awesome! The mechanics fixed an issue with my mountain bike that two other shops charged me hundreds of dollars for and could not resolve…and they did it in two days.
Go check these guys out!
Kevin - Ashburn
Absolute best service!!
Prompt service, really helped me out in a jam. Knowledgeable sales folk and a friendly barkeep: lot to like here
Always very knowledgeable! I trust everything about bike lane from service to purchases.
Fantastic customer service and great selection of products.
personalized service, great products
very professional and helpful
As always, Derrick took care of my bike, and explained what he did afterwards. Only place I go for service.
I liked the professionalism of the staff.
Knowledgeable staff and personal connection. Good selection.
Variety and attentiveness from staff. It would be great to consider offering a free beer pass for during or future purchases since there aren’t any on sale offers on merchandise and keep everyone coming back
Marc was very helpful in selecting a bicycle for my daughter. The service department was great in building up my daughter’s excitement as the bike assembly was finishing up.
I love the staff at The Bike Lane! All of the staff including the owner, bike fitter, mechanics, and barista are nice people and competent. My favorite bike shop.
You had a good selection of bikes.
The staff at the Bike Lane, Reston are knowledgable, helpful and pleasant. The service was top-notch.
Great customer service!
Wide selection and very friendly and helpful staff!