based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff are extremely kind and helpful.
Tom and Richard are always knowledgeable and helpful. THey make every transaction smoot and easy.
Lots of inventory, great location, and exceptional service !!!
This shop is awesome! The mechanics fixed an issue with my mountain bike that two other shops charged me hundreds of dollars for and could not resolve…and they did it in two days.
Go check these guys out!
Kevin - Ashburn
Absolute best service!!
Prompt service, really helped me out in a jam. Knowledgeable sales folk and a friendly barkeep: lot to like here
Always very knowledgeable! I trust everything about bike lane from service to purchases.
Fantastic customer service and great selection of products.
personalized service, great products
very professional and helpful
As always, Derrick took care of my bike, and explained what he did afterwards. Only place I go for service.
I liked the professionalism of the staff.
Knowledgeable staff and personal connection. Good selection.
Variety and attentiveness from staff. It would be great to consider offering a free beer pass for during or future purchases since there aren’t any on sale offers on merchandise and keep everyone coming back
Marc was very helpful in selecting a bicycle for my daughter. The service department was great in building up my daughter’s excitement as the bike assembly was finishing up.
I love the staff at The Bike Lane! All of the staff including the owner, bike fitter, mechanics, and barista are nice people and competent. My favorite bike shop.
You had a good selection of bikes.
The staff at the Bike Lane, Reston are knowledgable, helpful and pleasant. The service was top-notch.
Great customer service!
Excellent, friendly, warm, knowledgeable customer service. My go-to technical/mechanical help. Happy, fun vibe!
Professionalism, timeliness, rates, and informativeness.
I love having a local spot where I can get all that in need for my biking.
Great service and great people!
Love you guys; wish I could go more often and spend time under your roof. Thank you for everything you do four community :-)
Good staff good customer service 10 and 10 thank you.
Fantastic, and friendly people, quality service, good selection of bikes, parts and accessories, and good beer!
Professional work and good customer service
Overall great service. Staff is extremely knowledgeable of the Trek brand and products. Loved making my son’s new Trek bike purchase at this store.
Down to earth, friendly, and knowledgeable about the products you sell. Willing to service products you don't sell. Great beer and vibe for local and pass-thru riders! Monthly bike maintenance class is a great service to riders of all experience levels and riding styles.
The repair job was done very well and very quickly - sincerely appreciated.