based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly knowledgeable and good beer.
Great service once again.
Friendly service and cool store
Best experience in getting a bike that fits my choice
Owen was super helpful. I walked in to ask for an opinion on my bike chain. Not only did he explain how to care for the chain but he also demonstrated how to do it. I purchased an affordable $11 tool to measure the chain wear.
Professional service
Top service team in the world. Best products. Passionate, knowledgeable staff. Absolutely the best bike shop in the world, accessible from the Washington and Old Dominion cycling trail. I love it.
I dropped off my mountain bike suspension on a Tuesday night and it was ready that Thursday. Pretty awesome turnaround. My bike feels better than when it was new.
The beer was good too!
Friendly and knowledgeable staff. Good service
Good experience, will come back.
The best customer service anyone could expect or experience. Hands down better than all their competitors.
Always amazing.
We were pleased with the personal service and assistance from Todd and Tim.
The bikes were in great shape and just perfect the the W&OD. The shops location is perfect and makes it super easy to park at the shop, pick up your rental, and get right on the trail and ride.
Hi -
I wanted to provide feedback on 2 experiences.
1. Bike drop off for maintenance - I approved the work over email but then nothing got done with bike. After I called to check on the bike they said I hadn't approved it and it so it was longer than expected.
2. I stopped by the store today looking for a new road bike but wasn't helped by any crew member...wondered around for 5 minutes and then left.
No big deal...just letting you know that from a customer experience there are some improvements that could be made.
Very good
The bike was returned to me with the same issue that it had when I dropped it off.
Bicycles, gears, and SERVICE!
Friendly, helpful employees
Your representatives are knowledgeable, patient with customers, always willing to help and accommodate, honest, and highly responsive.
Quick and Nice service.
It is so encouraging to see a local bike shop full of busy employees! It seems that way every time I'm there. But no matter how busy they are, they keep stopping what they're doing to check if I need any help or advice. The attentive care I receive at the Bike Lane is unparalleled. Everyone is so welcoming and friendly, and the beer is great too!
The dude the helped me out was awesome.
The Bike Lane has a friendly and knowledgeable staff that is ready to answer questions and guide you if need it. They are also not pushy like other stores so I like to support my local bike shop as much as I can.
The mechanic was attentive to my request to have the bike checked over before selling it and even went the extra mile and wrote up his findings for me so that I could use it when listing the bike. I really appreciated the time and attention that I received.
Thanks for the bike fitting and quality talk on biking.
You just did servicing on my bike and I’m very pleased! Thank you very much!
Very friendly and knowledgable, good food & beer, too!
Great service!
Great bikes, great beer, friendly and knowledgeable staff.