based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great product and variety. Super fast shipping.
Ease, friendliness, and quick service
Product just as described and the shipping was fair and quick. I would recommend to any shopper looking for biking gear. Thanks.
I received prompt, courteous service on 6/11/22 for repair of my bike tire.
Quickly fixed my flat and got me back on the road.
The team was very responsive and knowledgeable.
The team made great suggestions on how to get greater performance out of your bike.
Great customer service!!!
I was able to get serviced upon arrival, the issue was fixed promptly and satisfactory.
When I took delivery on my new Domane SL 6, there probably should have been a quick review of the bike and I should have asked for a quick review. The problem came when I took the bike home and the cable to the rear derailleur was not attached properly to the shifter and I could not shift the gears. I had to go back to the shop and the service team found the problem and quickly fixed it, but it was the frustration of having to go back to the shop after just picking up my bike.
great experience.
I have been buying Trek bikes from Todd and Anne Mader for nearly a quarter of a century. They are my cycling family, but here’s the thing: so are the folks who work for and with them at the Bike Lane. From buying a bike to servicing it to picking up at part, I know I’m being take care of like family. You can’t beat that!
Steve Klein
Fairfax, VA
Super helpful staff
Very straight forward with great prices
Knowledge, courtesy, product selection
Derek did an excellent job servicing my bike. The shop has friendly staff that are eager to help from the moment you walk in the door.
The team has been incredibly supportive. They repair guys know their stuff and are willing to slide in a quick repair to get me back on the road. When I presented me issue (numb hands from ill-fitting handlebars, one of the crew wheeled out his own bike to show an alternative grip.
I came in not knowing exactly what I wanted or where to start. I was greeted immediately and treated with patience. I was shown a few different bikes based on questions I was asked and sized accordingly. Test rode some in the lot and ended up making the purchase. I appreciated the time I was given and the team was very helpful and understanding and did not pressure to make a purchase.
Bike Lane and all of their employees are extremely passionate and knowledgeable about bikes and the overall sport in general. They're always willing to help out and show a true interest in your plans for your new bike or just getting an old one fixed up. They go the extra mile for you. They have a great inventory, AWESOME beer on tap, but the service is what stands out the most to me. Would highly recommend this shop.
Great shop! Great staff! Quick repairs and reasonable prices!
Your staff is friendly and asks if you need help immediately as you enter the store. Nice!
Very knowledgeable and passionate service, great products, and very helpful staff! Highly recommend!
Great staff and service plus a barista and micro brewery. What more could you ask for in a local bike shop.
The estimate was accurate and the repairs were completed quickly. I am extremely satisfied with the results! My 15 year old mountain bike feels brand new again and I am happy I decided to repair instead of replace it. The Bike Lane staff are true mechanics interested in helping customers first and foremost which I really appreciate. The beers are fantastic too!
Owen did a great job taking care of my wife and I during the purchase of our new bikes. Everyone at the shop has been helpful and informative and we look forward to a long relationship. Happy to support a local business.
The beer 😁 No in all seriousness you guys were very helpful patient and I appreciate everything you did for me.
Friendly service. Usually have what I need.
The sales person was very helpful in identifying the right size of bike for my son. He made good recommendations on bike and accessories selection. Highly recommend buying bike here.
Bike Lane staff members are knowledgeable and courteous. They will help you understand and correct issues with your bike.
The bike maintenance course on 05/29 was excellent.
Many thanks
Mark was very knowledgeable and helpful. It was an excellent experience beginning to end.