based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service
The service is always top notch.
Great service and support!
Very timely!!
Interesting place, you’d never guess that the National gravel champion isn’t one of the kids or middle aged men but it’s the 72 year old sleeping in a bank vault.
Nice selection of gear, attentive staff and cool atmosphere
We got my granddaughter's first bike last week and the folks at the Reston Bike Lane were awesome!! They worked one on one with us and with our 6 yr. old granddaughter to make all the fitting and adjustments. This personal service is hard to come by these days but the folks at Reston Bike Lane were above and beyond helpful. Oh, and the bike they recommended is just right. Overall a great experience. Many thanks. First name removed from Reston
Service department was very prompt and professional. Will bring my bike there again next time it needs service. Thanks!
Great place, friendly and knowledgeable (and patient) staff. I don't live near them any more but one Saturday while on the W&OD I needed some help, and they were able to give assistance.
Great service by highly trained and responsive service personnel
I was surprised at the excellent reception and welcome upon walking into the store. The customer service and the overall customer experience proved excellent and a core reason why I chose to spend mucho buckso on a "new" bike from the BikeLane (instead of gambling on a used bike from Craigslist).
Ordered online and item was at the store for pick up in a few days.
Great customer service from knowledgeable staff.
The broad knowledge. You weren’t just trying to sell me something you were trying to sell me the RIGHT thing for what I was trying to do.
At the specific bike brand stores they can’t always compare across brands so having the option to switch between brands all in one place was great.
I also felt genuinely excited about what I was leaving with, like I definitely made the right choice!
Fast, convenient and fairly priced. Plus, I always get coffee on the way out.
Friendly staff. Quick turnaround on service.
Friendly and fast service. Coffee bar is awesome!
Great sales and repair service!
Quick and friendly service for repairing our son’s front wheel.
Great and friendly staff. Know their stuff about bikes, parts and gear.
I only came for a bike fit by Bill. That was fine. Nice guy.
I have not used any of your retail opportunities or other services so can't comment.
Great fast friendly service!
So friendly, helpful and informative!
Friendly folks. Great customer service. Fast turn-around time.
Owen was very helpful.
The people! We came in with a very basic bike and very basic questions and the team was patient and helpful. Mark was great. We’ve been to bike shops that act very elitist in that if you do not have the “right” bike it’s not worth their time. The Bike Lane is NOT that-they are tailor-made for the every-person cyclist (and beer and coffee drinker) in all of us! We are DEFINITELY coming back!
Provided incorrect product information one week ago. And we stopped by this Friday, was trying to confirm my order, and it turned out it won't meet my requirements.
Great beer. Bill H is a class act
Just what I needed!
Good solid work done quickly
Friendly and kind staff. Love the rebate