based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You always have a super friendly, helpful and talented staff. I recommend Bike Lane to everyone
Very kind people :)
Soooooooooo, Tom was a bit pushy! As a matter of fact, he was pushy! He needs to be less pushy, less aggressive, and more knowledgeable about the product which he is selling.
God awful customer service. Both times I visited to place my order and then pick it up, it took forever to speak to someone at the counter. Staff are either busy talking to regulars or not prioritizing customers in line versus other tasks. Lastly, when the product was finally handed to me, the box was in tatters.
Tom Brown was very helpful and provided a lot of useful information.
He was patient and listened to what I was looking for and knew exactly what to suggest.
I didn’t feel rushed or pressured to make a quick decision.
He gave me a lot of helpful pointers.
Tom made sure I was happy with my bike choice!
Store associates were very helpful, and attentive when servicing my new bike. I originally ordered another bike that got delayed, and they worked with me to find another option.
You guys are always great with helping/ being honest + fixing stuff. Sincerely appreciate you . $30 for a spoke replacement is a little steep but otherwise you and your team always do a great job. Only place I'll go for repairs on my bike
Great service and knowledgeable staff.
Superb customer service.
Friendly service and fast!!!!!
The staff is friendly and knowledgable.
Sale rep is nice and helpful.
Highly personable and attentive. Love that they listen. Also love the vibe of the store!
Friendly and helpful personnel.
excellent serivce on my bike and very resonable prices
The people are very welcoming, helpful, and knowledgeable.
Helpful service, willingness to say a repair was not worth the cost.
Excellent service. Friendly staff. Defiant an important part of the Reston community.
Courteous check in for my bike that needed service even though the shop was technically closed on Monday's. Quick repair and great communication. Nice people, great service and awesome products.
Community vibe, super knowledgeable staff and great support - once my bike chain fell off mid commute and I didn’t know what notch to put it back on and couldn’t find guidance on Google and your awesome staff walked me through it on the phone! So cool!
Quality products and professional services
The Bike Lane is a great place for riders or all types and they genuinely care about your experience and safety
Very helpful staff
Amazing people & amazing place helping with products and any service support.
Friendly staff
Friendly staff, welcoming and helpful
Great crew and service - to find a good LBS in northern VA.
Process of elimination has brought me here, and I’ll be a repeat customer.
Friendly and helpful staff. Karis was great in explaining different options for biking helmet. I have been shopping at Bike Lane before and would go back again in future. Thanks again!
Outstanding service and recommendations!
Fast and friendly service