based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honest, reliable service, with quick turnarounds.
Friendly environment
Great customer service. Went above and beyond and helped get me in a bike.
Professional
Wish your inventory levels on line were correct. Wanted to order locally, but ended up disappointed and ordered from e-retailer.
Like many of us right now (COVID), my son and I are biking a lot more often. My 11 year old bike needed a tune up (to say the least). I called and got clear instructions, dropped it off to a well-organized, socially distant set up - all the employees were wearing masks. And did I mentioned they were all super friendly? Thank you for helping get me back out there! Y'all ROCK!
The staff was super friendly and helped get us what we needed efficiently. We will be back to get the rest of the family hooked up soon.
Outstanding customer service. I purchased my bike on the first day. I bragged about it to my wife and took her back on the second day and brought her one.
You just want to go there and get waited on. They really know what they are talking about when it comes to Bikes. We love our Treks! Thank you!
Dr. Ulysees L. Gilbert II
Trek dealer, close to my house and friendly staff.
Everything from the time I walked in till I get out, The knowledge they have for the bike and customer service beyond imagination.
Excellent service and support. Couldn't be happier with them.
* I like the high quality of the products.
* Super helpful and friendly staff.
Service wa# great. Fast turn around
Increase selection of gloves and helmets, other than that, awesome shop with great customer service!
The service was Awesome
Great people!
Although I am happy with the service, I was the repair on my bike would take 4 business days (brought in on Thursday, was told the service would be completed on Monday or Tuesday). The repairs on my bike were more than initially thought, and it added more than a week for my services. I understand the influx of customers due to Covid so I am satisfied with the service! Thank you.
Everyone was very knowledgeable and professional as I was guided through the buying process of my bike. Tom did an exceptional job in the fitting and the selection of which bike would fit my needs. I'm sure it will not be the last bike I purchase from Bike lane. Thank you
Was very happy with the service during social distancing time. Was still able to pick up my bikes and get one serviced. Everyone friendly and professional
Staff is really rude.
Great service and convenient store to the trail!
Great people, great selection and great customer service. Love buying from these guys and love that they're local.
Knowledgeable staff. No pressure to purchase. Offer accessories that make sense and are not an obvious upsell.
Professional and timely. Thanks.
So glad you're still open during the pandemic! Your great service continues. Great that you're doing curbside beer by the trail too! Thanks for your service to the community :)
The shop is functioning pretty well during the COVID-19 crisis, but nonetheless the communications with customers when at the store or by phone could improve. First I waited in the parking lot for 40 minutes while my bikes were in the shop and then when I inquired someone said that I could wait longer or they could call me on Monday. Then no one called (it turns out that they emailed on Tuesday) so I called on Wednesday.
I realize this is a tough circumstance and you have a lot of customers but you might think about improving customer communications.
Great staff!
Confident in products offered and offer a wide range of services which includes basic orientation and training of products and helpful hints.
Very busy and all sales people very upbeat, happy, patient and helpful.
Great service and advice !! Given the crazy life at the moment they were so helpful and steered me towards correct bike!
Friendly, helpful, and knowledgeable.