based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is always friendly and helpful. The store can order products that are not available in store.
The sales rep was really nice and super helpful AND patient.
I was expecting to have to leave my wheel with a broken spoke to get repaired on a Saturday. Instead I was able to wait for the technician to make the repair.
How helpful, friendly and knowledgeable you are.
I ordered a bike a month ago and was told it would be in four days later. When I called to ask I was told 2 more weeks. When I called 2 weeks later I was told another month. Waste of time while my kid waits for his promised bike.
Great customer service. I am brand new to riding and they took all the time I needed to explain things and suggest the proper equipment. I think every employee in there helped in some way, shape, or form. Will definitely be going back.
Product & good service
Great and fast service with knowledgeable and friendly staff! It was my first time at Bike Lane in Reston and I’m now a customer!
The group in the shop was very kind and responsive to my needs. They did their best to serve me especially given the COVID situation.
I like everything about The Bike Lane! Awesome staff, great selection of bikes and products, best place ever to hang out with friends after a ride for a beer or snack. It's a community.
Customer service was excellent for ordering an out of stock bike and the pickup process was helpful and efficient. Staff seems knowledgeable and helpful and the added bonus of free lifetime standard service is a nice added bonus for buyers/riders.
I'm new to the bike game, and so far you guys have been very helpful in every way possible, thank you.
Great mechanics
Great products. staff and service. The owners are warm, knowledgeable and always friendly; in short, they know their customers and care about them. If there is a problem, Todd will make it right. I support TBL 100%.
Great service by qualified employees.
You have very professional and friendly staff. I have been very satisfied, including special orders, with all my purchases.
Knowledge of biking, friendly and thorough service,
Knowledgeable people
It's nice having a store to look around - rather than online!!
Courteous and knowledgeable
Knowledgeable and friendly staff and fast turnaround on service.
Top notch products, but the service is even better! The service shop is superb - fast, friendly and professional. I wouldn't go anywhere else.
One stop shopping for bicycles and Great service
Great customer service. I went twice looking for a bike. Both time the employees were helpful in explaining all options and pros and cons of everything. I was able to use the website to check what other similar bikes they have in stock. Went in the second time and the website was accurate. I was given the opportunity to test ride the bike with no hassle. Bought the bike instantly. Looks like a great bike shop with great service and knowledgeable employees - something you don't see much anymore (go to Best Buy and half the employees don't even know the different types of TVs that they even sell).
Smart and efficient service techs.
They hit it out of the park...and they always do! LOVE this bike store!
Great service and very helpful and knowledgeable staff. Bike selection was perfect.
A local shop that generally has what I need unless you want a bike right now. But I’m laughing cause I’ve never seen the shelves so empty. If they don’t have what you need the staff will order it and normally it takes a few days.
Very friendly staff. They treat me like family.
Helpful & knowledgeable employees.