based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick in. Great advice. Quick out.
Staff is very friendly
We had a great experience with Reston bike lane! After seeing the ladies bike on the way out of the store they offered to order an electric one for me with a basket. After installing a bell it was perfect. Lessons on how to ride it and use everything we’re included which really helped. I’m going to love this bike
Your customer service was outstanding! You found the hard-to-get bike we wanted, and had it shipped to your store, assembled, adjusted and ready to go for us within three days. Your staff members are knowledgeable, friendly and helpful. It’s great to have such a nice neighborhood store. We also very much appreciate that you give a Military discount. We could not ask for more.
the only thing was the website didn't accept gift cards from what I could see.
I love small businesses that care and also demonstrate they're serious about our health. They helped me try out bikes and even informed me of when the next model that will fit my son will come into stock. I loved working with them.
Friendly, responsive, price
Fixed my bike up quickly considering the social distancing issues we are all dealing with. Thanks!
Great Service; knowledge of bikes; cost conscious repair with most replacement parts immediately available.
Friendly service. Very helpful.
I like that Bike Lane is a local shop with knowledgeable and helpful staff.
One of the only local bike stores that still had bike we were looking for. staff was SUPER knowledgeable and helpful in choosing and we upgraded based on that information.
Thanks a bunch
I had great service from Matt, extremely helpful and patient with guiding me through deciding what was the right bike for me. Even with a pandemic going on the whole experience was outstanding.
Very friendly, very knowledgeable staff!
Great service considering the current events.
Bike repair was extremely expedient and wonderful service.
Thanks!
Always fast and friendly service
Quick turnaround, all things considered.
Todd was great! I appreciate the time spent on showing me my bike, explaining the services and trails to try out. As a new rider, it was a very informative, warm and welcoming experience.
Best local bike store. Great service. Friendly bike mechanics.
Given the circumstances how the shop handled all the folks on line was excellent and the fact that you are doing on site repairs and tune ups on the fly is fantastic and appreciated.
Friendly, fast!
Despite being busy and the challenges posed by COVID-19 and social distancing, the staff was friendly, accommodating, and made no hesitation to service my son's bicycle. We greatly appreciate the time and attention to customer service; especially at this time.
Great customer service. I’ve been shopping here form many years. Great store.
I have bought 5 bikes from them with no issues. Shop is great and the techs are the best.
Subject matter experts on new and used bikes.
Trustworthy sales and maintenance team, and lifetime warranty with new bike purchases.
Sell mid to high end quality bikes.
Easy access for maintenance and repairs.
Jake took my initial phone call and was able to assemble my son's new bike. The shop was incredibly busy yet everyone was professional and helpful. Bike was put together correctly while I waited. This was my first experience with The Bike Lane and was very impressed.
Awesome service and products.
Great staff. Alek , Alex, Derrick and Matt. Have been extremely helpful during this pademic.
Thanks
JP Ohba
I think I came at a bad time. I don't visit very often.