based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service on my bike
I liked the customer service when I bought my bike, when I bought my wife's bike and when I got an older bike repaired.
Was in and out, just how I like it.
Very helpful staff. And I appreciate the adherence to safety during Covid.
Great selection, excellent prices, fast shipping, response time is very timely. When there's an issue with an order it's resolved in record time, it's all good! Why shop anywhere else??
Pickup was organized, easy and safe!
A friendly, knowledgable staff that goes out of their way to make things right and keep the customer happy.
I did not want to visit the store due to covid, placed the order online, the helmet arrived, no problems, exactly what I wanted.
Excellent service in these trying times.
Helpful staff. Very cool about asking mechanic a couple questions and getting some advice.
Excellent bike service and repair.
I dropped my bike on Monday, and even though they were closed, the person manning the bar took my bike in. We started very well!
I called all day Tuesday and no one answered. Must have called over 6 times and eventually left a VM.
I called Wednesday and was told I would get an email with a quote by end of day.
Thursday afternoon I called and was told I would get an email with a quote by Saturday!
I changed bike store after I joined Revolution cycling club. Since bike lane is a sponsor, I wanted to give you my business.
But the customer service did not meet my expectations. I don’t mind the wait if you are busy, but I never got a straight answer and that generated the wrong expectation with me.
They last person I spoke with on Thursday was not the friendliest and I wasn’t on my best day, so I decided to go and pick up my bike and take it to my old bike store.
they were vary organized and they were really nice.they did not try to sell yu stuff thats not good over all a solid 10/10
On the 4th of July you folks help me out with a broken chain when I had the break down 4 1/2 miles from where my car was parked. You brought my bike right into your service area and had my bike finished in about 30 min. Your tech also tweaked my shifting mechanism after replacing my chain, this was all done for the labor cost of replacing the chain. Thanks for your help - Blake Annandale VA
Personal attention and service from a staff that knows bicycles and obviously love the sport.
I purchased 2 bicycles and accessories from you as you were the only bike shop to reply to an inquiry.
When my 2nd bike came in, I got an e-mail that my order for a kick stand had arrived but said nothing of the bike. I was in your neighborhood so I just stopped in to learn the bike was also in. Great. It would have been ideal for the e-mail to have informed me of the higher priced, more important item.
Thanks for being open and working hard through the pandemic!
Best Customer service i have had in a store for a very long time.....its more than a Bike store, the people are very helpful and go the extra mile for your satisfaction. They even help me mount my bike rack that i brought with me. i cant thank you enough. THANK YOU !
Great personal service.
Great service and great products! Thanks!
Services was great Products were great as well! Sales person was very knowledgeable
Friendly, knowledgeable and helpful staff!
Great personal service, especially from Tom, who restored my 35 year-old bike to be like new.
I always get great service from the service department. The guys all know me and my bike and always treat me right. Great to see Jeremy back!
Definitely The Best bike shop in the area!
Friendly Knowledgeable Team, and great service!
Although our experience started out not exactly stellar, Todd ultimately found the perfect bike. Colin at the Reston store went above and beyond to provide exceptional customer service.
Thanks for making a bad situation, perfect.
Review consistency of service checks
Friendly, knowledgeable, prompt
Great experience. I even got a very prompt email response from the store when I initially inquired about bike availability. Felt 100% safe in the store-- they are taking great Covid precautions.
Great staff and prices. Incredible customer experience and service delivered...love this bike store.
Excellent service
the product I ordered was great aND DELIVERED ON TIME