based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Price and service were great.
Derrick expertly serviced both my bike and repaired a wheel I had broken a spoke on. He was fast, efficient and super helpful. On the spot repairs for both that I though would take a day or at least an overnight. Real time repair...love it. The crew works as a team and is very helpful and accommodating. Thank you.
Great technicians!! Derek and Corin are awesome. In fact the entire team is the best in class!! I love this store and service!! The Colonel!!
Personal, knowledgeable, friendly service from a local business
The staff was awesome.
Bontrager makes good stuff.
Friendly and fast
Great service, accommodating, good customer service!
When I was supposed to get my bike back for some reason at first staff could not find it, I offer to stop by to help, person on the phone mention it was very “SHADY “ I did not like that at all. It made me feel like I wanted to stop by and get a bike that was not mine.
Efficient and Covid safe.
Quick, friendly and reasonably priced service. Will only go their for my biking needs.
You told me the bike would take one week for a simple tuneup and it took three weeks and when I picked it up the brakes that I had asked to be tightened or not tightened and I was told I would have to wait another four weeks for the parts to come in… No way would I ever come back here again and I’m telling my friends the same
Fast and easy considering the Covid protocols.
The customer service was excellent. I want to give a particular "shout out" to Daniel in the Springfield, VA store. He went above and beyond in his efforts to help me.
absolutely loved the shop! While they have everything you need, the customer service was exceptional. Everyone was friendly and helpful. Alec sold us our bike and he went above and beyond to help us with our trek marlin 5. from now on my go to bike shop.
Kind regards,
Michael
Kudos to the staff at the Springfield shop. With all the crush of business due to the current shut down, they have still been very efficient on getting everyone in the shop as soon as possible and doing any necessary repairs on the spot, while you wait. Great service.
During my last visit about 2 months ago when lockdown was in effect, the technician was visibily rude and displayed annoyance when I explained the services that I needed done to my bike. He actually even told me why I cannot do one of the job myself instead of bringing the bike to the store. That service only required tightening a few pivot bolts, which took less than a minute, and I did not have the torque tool at home to do it. It wasn't a good experience. I had my services done at some other bike store in that month.
Everyone in the Springfield store are always helpful and knowledgeable. I get great service and look forward to buying a new bike when this crazy time is over.
The staff members were knowledgeable, friendly and helpful in identifying what was causing problems with our bike. We always go to the Bike Lane for our biking needs!
Purchased a bike here years ago and have brought it in for service every year for cleaning and oiling. Great team of people, very helpful. They just finished packing my bike for shipping. Great!
Only the best
Good product and service and local
Great service
Customer Service was great!
The service tech was helpful with identifying the correct tires I needed based on the type of riding I planned to do. Then within a few minutes he changed out my tires and made sure my bike was back in riding condition.
Love the store. Love the customer service
Friendly, prompt, straightforward customer service!
Helpful, friendly, knowledgable - couldn't ask for better service.
Knowledgeable nice salespeople and mechanics.
I liked that Jeremy really took his time with me. I recently got the Trek 52cm ALR 5 Checkpoint.