based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Needed some bike service during quarantine and found the same great environment during normal times. They were organized, professional and efficient. Thanks. Shawn
I called to inquire about my order and received prompt professional service. Thank you
Staff was all very knowledgeable and friendly. The owner was very communicative with the order process and provided regular updates and beat his own time estimate that he gave me. Nice local business that I'm happy to support and will continue too.
I was delighted that your store had the e-bike that I was looking for as they are in short supply right now. As a new e-bike purchaser, Todd was very patient in explaining all of the features of the bike and answering all of my questions.
I’ve purchased 5 bikes from The Bike Lane over the years. They won me over with their incredible service on bike #1 several years ago and the same incredible service has kept me coming back ever since. I’ve found them to be so generous with their time whether I was shopping for a new bike, asking a question about gear or just stopping by for a beer after a ride. #customer4life
Fast and friendly service
Excellent service. Peter and Todd are great; very knowledgable.
Quick and great service.
More expertise from phone/intake staff.
Always amazing service! So genuine and knowledgeable. Eager to help! Great people!
Definitely good service! Would recommend the shop to anyone.
I received assistance from both Tom and Vincent recently on some matters and they were very helpful. I appreciated their help.
We have bought a few bikes from Bike Lane before from your old location. We also have bought bikes from Spokes in Vienna.
I brought my son's bike in for a back tire bracket repair and a potential tune-up. The attendant was very nice and I explained my son really wanted his bike back so if a tune-up was going to delay the time it took to get the bike back to my son, please don't do it.
The bracket was fixed within a couple days and I received an email. Better yet the cost was under $20 for parts and labor. It is clear Bike Lane is focused on developing long-term relationships with its customers. I will buy solely from Bike Lane going forward. I also discovered you guys have beer which is a plus ;
Fast and courteous service.
Knowledgeable, Helpful, reasonably priced
You had the bike I wanted, and the price was reasonable. Quick response to making the minor adjustments to make bike riding more enjoyable.
The salespeople are always very friendly and knowledgeable.
While I was picking up my new bike, I needed support (i.e a tool) to remove the front tire so I can put the bike on my car. I asked a couple of the employees for the tool and one of them told me to go back to the waiting line (around 10 people were already in line), when I told him that I already had my bike and I just came out of the store. He insisted that I need to go back to the line. Also, I asked to another employee if he had a hex wrench with him and he told me that “do you think I carry tools with me?”. So the only option that I had was to take the bike to the bike fixing station located by the W&O trail where it has a set of hex wrench. I totally understand the current situation and limitations, the store personnel are with a lot of stress and work that limit the time that can expend with each customer, but I just bought an expensive bike and I didn’t even got 5 minutes of help. You guys have a great store and good selection of bikes, which by the way I want to buy another bike for my wife, but maybe I will try another shop.
Great staff!
Outstanding help and customer service. Very attentative to the customer's needs and circumstance. Prices are very fair. So glad that they are close by. A definite recommend. Hard to find customer care at this level. Thank you!
Marty
Ffx. Co. Fire/Rescue CERT 136
Thank you for your service during this time.
I was able to find a great bike and service was top notch thanks to your crew
The employees were very helpful, especially considering the circumstances of COVID-19, and I felt comfortable in my bike choice. I was even allowed to test it and put it on hold before hand. Overall I enjoyed my experience and would love to visit the shop again when searching for my next bike.
The service was friendly, prompt and helpful. I found what I was looking for quickly. I’ll definitely come again!
new Reston location and hours are great. people are friendly and down to earth.
I’ve bought parts and accessories. have yet to get repairs or try the coffee/beer
Love that it’s a local bike shop. Got great advice. Love my bike! Hope to take some classes after quarantine....
Everyone was helpful and careful. Had what a needed!
Good service. Very quick
I have already submitted my concerns on your website and requested that they be reported up through store management. I will be curious ofo I ever hear anything from this survey.
Very happy with my shopping experience.