based on 4919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Served very quickly by a knowledgeable mechanic who gave me a quick estimate of what needed to be done, how much it would cost, and when I could expect my bike back. I don't know what else you can ask for.
Identified the problem with my rear derailer and fixed it quickly
Alec was very helpful and provided excellent customer service. Very highly recommend this store to others!
Great service good quality products
Your customer service is phenomenal. I appreciate all of your efforts to safely handle the demand while continuing to do quality work.
Customer Service is astute!!
Thank you Matt (Product specialist) & Derrick the (Service Expert).
Extremely Helpful, they took their time, didn't rush & answered all questions.
Highly recommended!!😁!
good products, good services, quick repairs (easy stuff is while-u-wait), reasonable prices
Nice dude! He helped me plenty!
Mechanics are very accurate in their assessment of Trouble shooting and offering different alternatives to a fix.
Employees who go the extra mile in providing service!!!!!
You were quick about returning my deposit. Thank you.
Top notch.
Friendliness
More bike and more discounts
When I originally spoke to someone on the phone, they had told me that the bike would be shipped and assembled by a certain date. When the time came around, it was not ready, and to be fair, the distributor didn't ship on time, which lead to delays. I got the bike about a week or so after the original date I was told.
I would say though, that any sort of additional discount on equipment/accessories (I bought pedals while I was at the shop picking the bike up) or gesture similar to that would have made me feel better about the purchasing experience.
Everything besides that was a good experience. I walked out of the shop with the assembled bike and the back tire was off center leading to the back tire not spinning, came back in to the shop and they fixed it on the spot as well.
Overall, it was a solid experience, I guess I just expected a little bit more from the lead up to picking up the bike.
We love The Bike Lane!
more inventory
Wide selection of bikes and accessories.
Outstanding customer service
Knowledgeable associates
Todd,
I came by the shop Saturday to pick up my layaway items and have your mechanic team look at my rocketship's rear derailleur that broke in the morning. I was super impressed by all your team is doing to make the shop safe through social distancing. Spacing people on the dots, everyone wearing masks, greeting customers outside and controlling traffic in the store... they all made me feel very, very safe. My wife is super high risk, but given your demonstrated attention to safety she said I'm allowed to keep shopping at The Bike Lane.
By the way, Nathan did an awesome job with my derailleur. He fixed it quickly and it works like a champ now!
Dave
You are a down to earth unpretentious store providing fast focused service. I had previously taken my bike to another bike store and was told I would have to leave the bike with them for over 2 1/2 weeks before they could take a look at it. Your technician looked at my bike and told me he could do the adjustments I was looking to have done in 15 minutes. He actually beat that time and the bike works perfectly.
Quick and reasonably priced service
The personalized service is great!
Shop was great!
Staff and products are great!
The repair department is top notch, and TBL is always willing to order me anything they don't have in stock
I know this is in the period of Covid (July 9) but I had a fairly negative experience. I showed up about 2 pm on a Thursday to try to drop off my bike for maintenance or just have someone give me very brief advice. There are signs "Please do not enter - wait outside on one of the circles and someone will be with you". There was no one else waiting. So I stood just outside the door where the circle nearest the door indicated. At least 3 or 4 different employees walked right past me. I guess it wasn't their job. After a loooong time, 10-15 minutes, a guy did come out and said "I'll try to get a maintenance guy". It was kind of weird because I could see in the store and there were very few customers, maybe 3 or 4, and I could count maybe 7 or 8 employees, and those were just the ones I could see. Another good 10 minutes passed. It was getting hot (this was in full sun), so I finally just stepped inside the door with my bike. Again, no one paid me any attention. I waited another good number of minutes and finally just said screw it and walked over to the Maintenance area. One of the maintenance guys just said "Hi what can I do for you?" So it seemed like I waited for 30 minutes for no real reason, I should have just walked in and gone to the Maint area right from the start.. Anyway, they did fix the bike, but the whole procedure for attending to a waiting customer was pretty bad. I know you are busy, but come on.
You were responsive and used technology for easy and fast communication.
Very fast and efficient.
Quick service and fair prices!
Great service and products