What our customers think of us!

I did not want to visit the store due to covid, placed the order online, the helmet arrived, no problems, exactly what I wanted.

Excellent service in these trying times.

Helpful staff. Very cool about asking mechanic a couple questions and getting some advice.

Excellent bike service and repair.

I dropped my bike on Monday, and even though they were closed, the person manning the bar took my bike in. We started very well!

I called all day Tuesday and no one answered. Must have called over 6 times and eventually left a VM.

I called Wednesday and was told I would get an email with a quote by end of day.

Thursday afternoon I called and was told I would get an email with a quote by Saturday!

I changed bike store after I joined Revolution cycling club. Since bike lane is a sponsor, I wanted to give you my business.

But the customer service did not meet my expectations. I don’t mind the wait if you are busy, but I never got a straight answer and that generated the wrong expectation with me.

They last person I spoke with on Thursday was not the friendliest and I wasn’t on my best day, so I decided to go and pick up my bike and take it to my old bike store.

they were vary organized and they were really nice.they did not try to sell yu stuff thats not good over all a solid 10/10

On the 4th of July you folks help me out with a broken chain when I had the break down 4 1/2 miles from where my car was parked. You brought my bike right into your service area and had my bike finished in about 30 min. Your tech also tweaked my shifting mechanism after replacing my chain, this was all done for the labor cost of replacing the chain. Thanks for your help - Blake Annandale VA

Personal attention and service from a staff that knows bicycles and obviously love the sport.

I purchased 2 bicycles and accessories from you as you were the only bike shop to reply to an inquiry.

When my 2nd bike came in, I got an e-mail that my order for a kick stand had arrived but said nothing of the bike. I was in your neighborhood so I just stopped in to learn the bike was also in. Great. It would have been ideal for the e-mail to have informed me of the higher priced, more important item.

Thanks for being open and working hard through the pandemic!

Best Customer service i have had in a store for a very long time.....its more than a Bike store, the people are very helpful and go the extra mile for your satisfaction. They even help me mount my bike rack that i brought with me. i cant thank you enough. THANK YOU !

Great personal service.

Great service and great products! Thanks!

Services was great Products were great as well! Sales person was very knowledgeable

Friendly, knowledgeable and helpful staff!

Great personal service, especially from Tom, who restored my 35 year-old bike to be like new.

I always get great service from the service department. The guys all know me and my bike and always treat me right. Great to see Jeremy back!

Definitely The Best bike shop in the area!
Friendly Knowledgeable Team, and great service!

Although our experience started out not exactly stellar, Todd ultimately found the perfect bike. Colin at the Reston store went above and beyond to provide exceptional customer service.

Thanks for making a bad situation, perfect.

Review consistency of service checks

Friendly, knowledgeable, prompt

Great experience. I even got a very prompt email response from the store when I initially inquired about bike availability. Felt 100% safe in the store-- they are taking great Covid precautions.

Great staff and prices. Incredible customer experience and service delivered...love this bike store.

Excellent service

Helpful & knowledgeable employees.

Staff is always friendly and helpful. The store can order products that are not available in store.

The sales rep was really nice and super helpful AND patient.

I was expecting to have to leave my wheel with a broken spoke to get repaired on a Saturday. Instead I was able to wait for the technician to make the repair.

How helpful, friendly and knowledgeable you are.

I ordered a bike a month ago and was told it would be in four days later. When I called to ask I was told 2 more weeks. When I called 2 weeks later I was told another month. Waste of time while my kid waits for his promised bike.

Great customer service. I am brand new to riding and they took all the time I needed to explain things and suggest the proper equipment. I think every employee in there helped in some way, shape, or form. Will definitely be going back.