based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was superb! Nice staff and great selection of quality bikes and gear. Will recommend to family and friends and use this bike shop for my future needs.
I bought 2 bikes. Overall I'm satisfied but on one of them, the gears don't send 6 to have been indexed very well, if at all. If like to get that looked at.
Other than that I'm pretty well pleased.
Name removed Phone number removed.
Great service, and knowledgeable staff.
Took a little longer than expected to receive put-together bike after order actually arrived, but otherwise went well.
Nearby. Good service.
All-around best bike shop in the DMV, Qualified experts, good supply chain and able to make things happen.!… And they have beer!
Good inventory, a good emphasis on customer satisfaction, and a Cafe that serves coffee, beer, and some food with outdoor seating. Conveniently located off the w&od and Lake Fairfax trails. Open parking for roof or hitch racks.
Great staff and service!
Very helpful even on a crowded Saturday afternoon. They had plenty of stock and choices which is not easy these days compared to other stores.
Did great. As well as possible under circumstances. Thank you!
Very knowledgeable and friendly.
All outstanding
Very knowledgeable and friendly staff
The service is always professional and great. The staff seem invested in ensuring you have the right product or service. That is very much appreciated.
Quick, excellent service!
Great selection and service!
I ordered a bike helmet on the 9-12-20 & pd extra shipping to get it sooner & it's 9-26-20 & I have NOT received it yet......
My wife and I got the impression that this shop is intended for professional bikers purchasing high end equipment, and not at all intended for a couple who didn't have a deep understanding of the industry. My wife ultimately decided not to get a bike here because her questions were answered abruptly or with a laugh. The crowded arrangement also made it hard to have a conversation about what we were looking for because we were constantly dodging bike traffic standing right up against the desk with the registers in line with the front door.
That said, Patrick (who wasn't assigned to help us) was wonderful. Both times when our sales clerks were unhelpful, he stopped and went out of his way to say "no, that isn't correct - here's what they are asking about and this is the correct answer" or to say "have you considered this option? It sounds like it might be closer to what you're looking for".
Perhaps we just got unlucky with the sales rep we were assigned, but two separate visits made us feel like we were a bother and that we really should know more if we were going to take up your time.
Picked up a new bike, but there was no attempt to size my daughter or check the brake position, both things were done by the Springfield shop for my son.
Fast, polite, and helpful
Loved that u actually have bikes to sell. I’ve been looking for 6 weeks and told 2021 to expect bike. Bike was in box when I called Wednesday and I put a deposit down - Thursday I took bike home. All staff were professional, knowledgeable and kind. Can’t thank you enough!!
Great selection of bikes and accessories. Friendly and knowledgeable staff. - Ray, Chantilly VA
More bikes in stock
Customer service used to be excellent two years ago. Staff was very helpful and cordial. Not as much so now. Though it is understandable with the pandemic and a lot of people needing bikes.
Great quality products & fantastic customer service
Amazing customer service!!
Representative was very helpful
personalized service. the fact that you actually had bikes when they are in short supply all over
I purchased a bike online. The website said it was in stock but then a week later I was contacted and told that it was an error and the bike actually was not available. I’m very disappointed
I LOVE my new TREK Marlin 5 bike! It is everything I ever wanted! The guys at the Bike Lane were super awesome too! My favorite part about buying from this store is that I will have free tune ups. Huge plus. Will definitely recommend and will tell my boyfriend to buy a new a bike from the Bike Lane too!