based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff start to finish was amazing!
Super knowledgeable and helpful!
I like that the staff are knowledgeable and patient about questions.
Great service!
Excellent service
The customer service is always spot-on. All of the employees are very knowledgable and are able to answer any question I have. They even assisted with ensuring my bike rack was properly installed and the bike was attached correctly. This was important to me because it was the first time I had ever used a bike rack and I left there knowing all equipment was secure for travel.
Would like to see mechanics on the same page. Intake mechanic suggested a freehub overhaul, thinking a warranty replacement wouldn't be possible. Someone else was willing to try and it was replaced via warranty. I'm glad that angle was pursued! Glad to see expanded hours, the waiting outside earlier this summer was a major drag.
There wasn't a lot of organization, and in comparison to other bike shops very little attention was given particularly since I was making almost a $1,000 purchase.
It took a while to build after it arrived but we're in a pandemic where everyone is trying to get a bike so they can go out and get fresh air. This is the first time I've purchased a bike from them but I've taken a previous bike to them for repair/checkup and they've always done a great job.
There was a lot of mishandling, incorrect or no communication at all on my order. Front desk girl is very unprofessional and rude. My deposit was lost in the system. The current system in place is not working. This store needs a software tracking system, like Salesforce and more training on customer service. I was told by many associates that my order had arrived to the store but that it would take three weeks to put together only to find out upon arriving to the store that the bike had not arrived. Nobody seemed to know what was going on and overall it was a disappointing experience.
Bike is awesome and people are helpful but the line outside is the slowest moving I’ve ever seen. Expectation is to wait at least 1-2+ hours if coming to your store. And the lines outside should probably be labeled since some people seem to jump ahead and just go in. It’s not self policed and it’s definitely not well organized.
Excellent customer service!
Friendly knowledgeable staff. Decent prices. Great inventory.
Try tp match customer needs with the experience of the representatives. It will help make the shopping experience more complete.
We love our new bikes. Tom was amazing and patient helping us from start to finish.
Quality
I really appreciated that you ordered and got overnight the bike lock I wanted. The pick up took a lot longer than I had expected (had to wait outside in a line for 20 minutes) and it didn't come with any instructions on how to program the lock, nor did your staff offer to show me.
Sales representatives were very helpful
Always willing to help your customers. That sounds like an obvious thing but not all companies do that
Bike tune service is spectacular. Best bike technicians in the area. Richard is great. Very thorough with the bikes and up front and honest with the info.
10 outta 10 would use again
Friendly staff, great technicians, super helpful!
Knowledgeable, patient and respectful staff.
The quality is good
Richard was awesome! The shop was crazy busy but they all were really nice and patient!
Great service peoply
Completely disorganized
Good customer service, going the extra step to help the customer.
Always willing to help with repairs right there on the spot. Very attentive staff, very professional.
The Bike Lane was great again. I needed some SPD cleats and they had them and got me on my way. In and out very fast and a good price as well. I've been a Bike Lane customer for 12 years now and will keep going back to them.
Great service, helpful staff.
Will help the very best they can to help you.
Had a great experience the other day when you guys got my light fixed and found me a needed part in the ‘parts drawer’. Perfect!
I always recommend any cyclist I know or bump into to go to The Bike Lane!!
Thx for everything!
Bob Roadarmel
Good customer service,
The person that’s help me was really helpful he did great job.!