based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's nice having a store to look around - rather than online!!
Courteous and knowledgeable
Knowledgeable and friendly staff and fast turnaround on service.
Top notch products, but the service is even better! The service shop is superb - fast, friendly and professional. I wouldn't go anywhere else.
One stop shopping for bicycles and Great service
Great customer service. I went twice looking for a bike. Both time the employees were helpful in explaining all options and pros and cons of everything. I was able to use the website to check what other similar bikes they have in stock. Went in the second time and the website was accurate. I was given the opportunity to test ride the bike with no hassle. Bought the bike instantly. Looks like a great bike shop with great service and knowledgeable employees - something you don't see much anymore (go to Best Buy and half the employees don't even know the different types of TVs that they even sell).
Smart and efficient service techs.
They hit it out of the park...and they always do! LOVE this bike store!
Great service and very helpful and knowledgeable staff. Bike selection was perfect.
A local shop that generally has what I need unless you want a bike right now. But I’m laughing cause I’ve never seen the shelves so empty. If they don’t have what you need the staff will order it and normally it takes a few days.
Very friendly staff. They treat me like family.
Very professional and friendly staff. The store has varieties of goods and services suitable for my hobby in biking.
Alex and derrick were great to work with. I appreciated the time and effort they put in with my particular problem. All went well. The price was right and my son is rolling around the neighborhood. Thanks.
Great customer service!!!
Quick repairs
The services are excellent. I have never seen a better mechanic than Derrick and I don't think I ever will. There's nothing that he cannot fix. And all the salespeople really know bikes inside and out. I can hear them talking to customers everytime I come into the store. And I just want to give Todd a big THANK YOU for running a first class establishment from top to bottom.
Friendly service. I don’t feel like I’m just a number.
Excellent customer service with a personalized touch every time I go in. The free tune-ups for a bike purchased at the shop are much appreciated. Thank you Bike Lane, for being a great local business that truly cares about their customers.
They were able to accommodate me for a quick care adjustment and got everything just right.
The bike mechanic was very friendly and explained what he was doing. He was very knowledgeable and looked extremely proficient.
All of the service representatives and mechanics are professional and customer service oriented. Everyone is knowledgeable and courteous. It is a pleasure to bring my bike to be serviced at the Bike Lane!
Friendly and professional staff, particularly in the Service department.
Knowledgeable, friendly, non-judgemental staff who listens to and has patience with customers. No sales pressure. Treats one another and the customers with respect. The repair staff has few limits in what they can fix, but they know those limits and are willing to stop before something bad happens. I also appreciate their dedication to the COVID-19 rules and making those work. Yes, I’m a big fan of TBL!
Very helpful and we agreed on a great price on a great bike. Love the fact that we can bring the bike back for free lifetime adjustments.
Great onsite customer service. Team is handling the COVID challenges well
The team at BIKE LANE was super. They were responsive, gave me a fair estimate and once the repairs on my bike were completed - it did not cost me more! This is also the first time I used the BIKE LANE and was so pleased that the repairs were completed properly and I did not have to bring the bike back for any adjustments!
Well informed and very helpful staff make shopping here a worthwhile experience.
Knowledgable , polite and now with Corona virus, responsible in how they manage clients, that is, mandatory masks amd limiting number of people in their store
We appreciate the precautions you put in place to keep your customers safe as well as making your services available during the phases. Thank you!
Knowledgeable people