based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A little timelier service on delivery.
A handy "handout" of available nice-to-have add ons for bikes: saddle bags, helmets, and other cool things that are not immediately intuitive to "newbies"
Bike lane kept me informed if status of reoars. Wonderful customer service.
Great repair service, great beer and conveniently located off W&OD trail!
I like the intimate feel of a small bike shop.
I have had mixed interactions. Some were good, but other times, your staff was overly pushy about trying to either sell me a more expensive bike than what I wanted or sell me a bike in general instead of repairing my old (but still functioning) bike. Your repair quote was also much higher than at Green Lizard
Very nice staff.
Every employee and the owner always make sure to listen- then suggest a solution or product. The service department of course is talented and quick. Of course the new measure of a great business they are following all measures of covid safe distancing.
Dave
No pressure sales (I bought a bike in Oct 2019), great service, knowledgeable staff and and an overall positive business to support.
Best bike shop ever. You gave me a lifeline by giving me my bike 10 weeks early during the Covid crisis
I have recently purchased two
Bikes from your store and at each pick up I have been made to feel rushed and my questions unanswered. I bought a trek woman’s medium bike and I really think I should have got a large. I highly regret that — and your store made me feel like it’s just eyeballing a persons bike size and they don’t care. Or all they care about is me purchasing the bike— not a sense of community or the biking which brings us together.
Timely service, fair price.
Very friendly staff and exceptional service
Great service!!
Great service. Quickly changed a blown tire while I waited, but also noticed My son’s bike needed a brake adjustment and because we bought the bike there, it was adjusted free of charge.
Product selection of replacement part for my bike was excellent and the installation service was flawless and reasonably priced.
I didn't buy anything. You sent me someone else's receipt.
Very friendly staff. Safe clean environment.
Fair pricing.
Thank you for your quick service!
Good prices and great customer service.
Great service!
The attentiveness of the staff to ensure we get the right product.
Great shopping experience.
Great Trek bikes and Bontrager outlet! Attentive and knowledgeable staff. Great location right on the W&OD trail.
Great job handling the COVID situation. Thanks!
Great customer service
Knowledge and going the extra mile.
I have been dealing with the Bike Lane since you were located in Burke (since approximately 2008 maybe). Myself and my son have a lot of BMX bikes, one MTB and an older trail bike.
Shawn has always been a consummate professional, and the main reason why I continue to bring the older bikes in to be worked on.
Last month I brought a bike in for a bottom bracket issue, and I dealt with another bike mechanic. You guys were super busy, and I don’t want to jump to any conclusions, but suffice to say I almost took my bike back; but Shawn stepped in and offered to spend some time on it. Again, he remains to be the reason I bring my service to the Bike Lane.
In the future, I will be happy to leave my bike until such time when Shawn is able to look at it, or I will consider bringing my bike to another shop.
I never leave comments but I felt compelled to this time; thank you for your time, and for continuing to provide a useful service to the community.
Thanks Team Bike Lane! I walked in late on a Friday afternoon, knowing what I wanted to buy. The store was busy, but the team worked through the inventory of customers ahead of me, and helped me out perfectly. Thanks again!
Brandon Vincent
They were attentive, and helpful. They carried good bike products
Todd M. was very personable and graciously took the time to look up bikes due to be received at the store. He pinpointed the one I was looking for and explained I could place a deposit to ensure I got it. My daughter will be thrilled with her new birthday bike!