based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and bikes
When you buy a bike at the Bike Lane, your buy your own piece of the store. One of the best small businesses I’ve ever had the pleasure to do business with. Good people, good service, good products. The Bike Lane is unbeatable! And the location of the Reston shop, right on the W&OD Trail, with plenty of parking and bite to eat as well, makes the Reston Bike Lane more than a place to stop. It’s a destination!
Peter was fantastic! Patient, helpful, knowledgeable. He went above and beyond to help find the best fit for my 11 YO son and make sure he was comfortable with the features of his new bike. Highly recommend!
Great service and friendly staff.
Staff is very knowledgeable, friendly and helpful. I have always been impressed with what the Bike Lane recommends and the service and sales they provide.
Nic people
Great customer service love it
Great location, great service, got what I need.
The staff at the shop was very helpful and bike savvy. I’m happy with my purchase so far.
Friendly staff. Know what they are doing!!!
No specific comments yet, but I bought a helmet and I like what I have seen so far.
Very helpful and knowledgeable - after a small hiccup with my new bike, the issue was resolved quickly and professionally.
The Bike Lane is the first and only bike store I turn to whenever I need a repair, advise or a new bike!
Diane*
*Please only use first name.
Service is quick. Techs appear to be knowledgeable. They are professional and friendly. They answer my questions and give advice too.
Daniel is excellent. Friendly and great customer service. He can answer most of my questions about new bikes and technology on older model bikes.
Helpful staff. Lifetime adjustments
Had what I needed and was right around the corner. Paid a little more than amazon or Walmart, but well worth supporting a small, local business. Amazon and Walmart can’t do bike servicing, so if The Bike Lane wasn’t in our neighborhood we’d be stuck.
Great customer service, friendly and always comes through
Quality products, knowledgeable, friendly, helpful, expert support
Friendly, knowledgeable and courteous staff
We love the services provided by Bike Lane.
It's the best!!!!!
So my review is two part. My ordering process with Todd was amazing. He was able to find me a bike, place the order and walk me through differences in models to help me chose one. Bike arrived within the timeframe i was promised. No one called me and when i called over the course of three days, no one answered the phone but i emailed Todd and he responded that bike was here and can be picked up. Overall, 10 for everything.
When I arrived, a young man helped me with the bike. He found it and brought it to me and collected payment. He did not offer to set it up for my height as i am traditionally useed to when buying a new bike. Essentially all he asked me is if i wanted a kickstand or bottle cages and i said no and that was the end. I then said can i get the seat adjusted and he pointed me to the repair area where a gentlemen quickly helped me and got me squared away. May be its just me but he would have gotten a 10 from me if he simply made sure the bike fit was proper before i left the store. I also forgot to ask about the 5% rebate i saw listed on your website and will call to see if that applies to my purchase or not. Overall, this is the 2nd bike i am involved with from Bike Lane and I always find them to be helpful and courteous.
Your repair techs are awesome - thank you!
The kind attention and personal service.
Reasonable prices and very honest with what my needs in a bicycle were. Staff was very knowledgeable and friendly as well
True bike aficionados!!!
Availability
Derek’s customer service.
Great service. Knowledgeable staff.
Simply the beat
It’s great to see a business doing so well during this global pandemic !
The shop is full of young (mostly) knowledge associates willing to provide their expertise & assistance!
I like that the WO&D trail runs right near Bike Lanes & the beverage & snack bar. It’s a hopping place to hang out! I’ll head back soon to try a brew!
Congrats on your continued success!
Your new best fan~
Teddy Hedrick