based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service! So friendly and helpful!
The employees are very professional and know how to give just the right advice! Love the store in Reston!
Nice job with physical distancing, helping my daughter find a bike that she loves
I have been going to your store for years - I bought my last bike from you - I like the service I get - however, on my last visit I requested an estimate on 3 things: new cables, annual service, and a new derailleur - instead, the mechanic gave me an estimate on 5 things, including new tires and new tape for my handlebars - I would appreciate next time if your mechanics would provide me with an estimate based on what I actually asked for.
Also, your employees seemed to be more lackadaisical this time about maintaining social distance - at one point I found myself backing away repeatedly as a couple of your employees ignored the distance between us so that they could get from point A to point B - please, some of us are over 60, and so are more susceptible to the virus than younger people - I have been avoiding going to most stores precisely because I notice this behavior.
Otherwise, you did a great job on my bike, and even finished it a week earlier than promised. I was able to get a good ride in today.
Repair tech - a hs kid, was super knowledgeable, helpful and friendly. Really pleased with that.
Everyone else in the store was borderline rude, like they were doing me a favor. Very odd treatment and atmosphere.
Great communication during repair process. Knowledgeable.
Quality products and a team that understands them and can make valuable suggestions/recommendations.
Same as always: great people, great service, great products, friendly and accommodating. This is the bike shop I want to support.
Variety
Associate presented information regarding bicycle I purchased in a professional, thorough and well-understood manner. He was very knowledgeable and patient when answering my many questions.
Passionate about bikes. And there is beer on tap :)
Thank you, my daughter is super happy with the bicycle. Great service from your staff.
Best regards,
Eduardo
I just showed up and they went over and above to get my bike assembled in no time.
My rep was very friendly and helpful but knew more about mountain bikes than road bikes. I was buying a road bike. The overall experience was good, just lacked some of the TLC I expected for a 3k purchase
Everyone was professional and efficient.
As always TBL is my Local Neighborhood Bike Shop I always go to for my bike needs
We are two of your original customers long before you moved to West Springfielf.
Service has always been tops.
Those Two Ancient Middle Aged Teenagers, First name removed & Marian Last name removed and their tandem.
If you buy a bike from Bike Lane you are taken care of. Your service is great.
You answer our questions and provide the services we need.
Purchased my bike earlier this year and every time I've gone in Matt has been great with assisting me
The service was GREAT. I just wish you had the bike I ordered on-line over the weekend.
The service was crazy but the team still made it a great experience!
Probably nothing. It's just super crowded because bikes are popular. However, even though I bought a $1000 bike there, I feel rushed in and out when there's an issue.
Courteous and helpful!
Very knowledgeable and friendly.
The service was excellent! My kids love their bikes!
Quick service, reasonable prices, knowledgeable staff.
You guys rock. Thanks for getting my bike fixed so quickly. I’ll let you know how I like these new tires
The staff was very friendly
The staff was absolutely wonderful! We called last minute needing help with a bike that they didn't build for my special needs daughter, and without hesitation they told us to bring it in to help us fix it. Within a couple hours, the bike was fixed and ready to go for my daughter to be able to ride and enjoy! We are so appreciate of their help and generosity!!!
Great service. Helped me get the bike and gear I needed. And being able to celebrate with a beer was an added bonus.