based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, friendly and reasonably priced service. Will only go their for my biking needs.
You told me the bike would take one week for a simple tuneup and it took three weeks and when I picked it up the brakes that I had asked to be tightened or not tightened and I was told I would have to wait another four weeks for the parts to come in… No way would I ever come back here again and I’m telling my friends the same
Fast and easy considering the Covid protocols.
The customer service was excellent. I want to give a particular "shout out" to Daniel in the Springfield, VA store. He went above and beyond in his efforts to help me.
absolutely loved the shop! While they have everything you need, the customer service was exceptional. Everyone was friendly and helpful. Alec sold us our bike and he went above and beyond to help us with our trek marlin 5. from now on my go to bike shop.
Kind regards,
Michael
Kudos to the staff at the Springfield shop. With all the crush of business due to the current shut down, they have still been very efficient on getting everyone in the shop as soon as possible and doing any necessary repairs on the spot, while you wait. Great service.
During my last visit about 2 months ago when lockdown was in effect, the technician was visibily rude and displayed annoyance when I explained the services that I needed done to my bike. He actually even told me why I cannot do one of the job myself instead of bringing the bike to the store. That service only required tightening a few pivot bolts, which took less than a minute, and I did not have the torque tool at home to do it. It wasn't a good experience. I had my services done at some other bike store in that month.
Everyone in the Springfield store are always helpful and knowledgeable. I get great service and look forward to buying a new bike when this crazy time is over.
The staff members were knowledgeable, friendly and helpful in identifying what was causing problems with our bike. We always go to the Bike Lane for our biking needs!
Purchased a bike here years ago and have brought it in for service every year for cleaning and oiling. Great team of people, very helpful. They just finished packing my bike for shipping. Great!
Only the best
Good product and service and local
Great service
Customer Service was great!
The service tech was helpful with identifying the correct tires I needed based on the type of riding I planned to do. Then within a few minutes he changed out my tires and made sure my bike was back in riding condition.
Love the store. Love the customer service
Friendly, prompt, straightforward customer service!
Helpful, friendly, knowledgable - couldn't ask for better service.
Knowledgeable nice salespeople and mechanics.
Fast and efficient service. Very reasonable price.
Very helpful in finding a new saddle - thank you!
Everyone went above and beyond to make sure we were well taken care of my staff. Best customer service I have experienced in a long time. We will never use any other bike store!
The staff went the extra mile to check inventory in storage for the parts I needed to maintain my bikes. Greatly appreciated and made the wife happy!
Friendly, knowledgeable staff, not intimidating for a novice rider, seemed enthusiastic about biking.
Always there for you when you need them.
Everyone was very friendly and went out of their way to find solutions to my bike issues.
Products are top-notch. My family has owned six Treks from the Reston shop and we have loved every one of them. Customer service is top-notch. From sales to mechanics, everyone knows in detail what they are talking about, which makes repairs fast and accurate, and there is no pressure to buy anything. Mechanics take the time to explain anything you need and are encouraging when you want to learn to do things for yourself. As a woman, they treat me with real respect; I find they don’t have the machismo that makes other mechanics treat you like an ignoramus or ignore you altogether.
One of the best services is their bike-fitting, especially Bill Helwig! One reason so many people abandon cycling is that they are uncomfortable and blame it on the bike; they haven’t invested in a bike fit. While you’ll always get a good preliminary fit at any worthy shop, coming back for a professional fit after a few weeks of riding is a MUST. This isn’t just for comfort, but for injury-prevention from musculo-skeletal misalignments or overuse. It should be built into your budget — because any bike that isn’t ridden is money down the drain. Once a bike fits well, you’re riding on angel-wings! And cycling will become a lifelong
Another benefit is that they readily let you try out the bikes to make SURE they will work for you. And they have loads and loads of choices in the Trek line, along with a couple of other brands. Trek, BTW, is a U.S.-based company out of Wisconsin, so buying a Trek supports U.S. jobs.
Added bonus: at the Reston shop, the beer is a thirst-quenchingly good experience! And the store is RIGHT on the W&OD trail with plenty of parking and easy access to the store.
They have provided nothing but outstanding, quick, experienced, and value-driven service and parts for my family for the last ten years. These days, they take particular care to be virus-safe.
exactly what i needed. great price. no upsell pressure. perfect shopping experience
Always great and knowledgeable customer service at the Bike Lane. Real bike people who care about their customers.
Efficient and Covid safe.