based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service! Very helpful and explained everything we needed to know and understand.
There was some confusion regarding a special order that resulted in about a week's delay in being able to pick up my bike. The issue took a few days and several staff members to resolve, but everyone was polite and helpful. Overall not a huge issue.
It’s hard to know with just a ride through parking lot if a bike is going to work for you. It’s a pricey purchase based on a 2 minute ride.
Excellent service. At most bike shops there is an excessive turn-around time. The BIKE LANE usually gets the job done BEFORE I expect it, and they always give a phone call to let us know the bikes are ready. This is THE BEST BIKE SHOP we have ever used in this area,
I’ve been a regular customer at Bike Lane since they moved their shop to West Springfield. I consider their service department, headed by lead mechanic Derrick, to be the best in the Northern Virginia area. Taking my bikes to another bike shop for any type of service is out of the question.
The entire staff at Bike Lane is friendly and knowledgeable and even though there’s a bit of a wait to enter the store during these unprecedented pandemic times, the wait is well worth it. From what I’ve seen, every customer receives the same outstanding, personal service. I’ve recommended Bike Lane to many of my cyclist friends and for some, even though other shops may be more convenient to their location, Bike Lane has become their bike shop of choice for repairs and purchases.
I whole-heartedly recommend Bike Lane, especially to those serious cyclists who have invested a lot of time and treasure into this sport. You will be hard-pressed to find a better, more professional bike shop to deal when it comes to servicing even the most expensive bikes.
excellent. profession. Quick to assist. Recommend to anyone in our neighborhood. Have purchased 5 bikes over the 8 years, numerous helmets, and other supplies without complaints.
The knowledgeable staff are the best!
Excellent customer service
The sales staff is very helpful and knowledgeable and a TREK distributor since my bikes over the last 20 years have been TREKS. I bought a top fuel 8 nx and have ordered separate accessories for it. They have not arrived yet so the bike is not yet in a deliverable state. This is not the fault of bike lane. Supply chain issues with covid-19. I will just have to be patient.
Friendly and knowledgeable staff.
Very very friendly staff. They go out of their way to listen and respond in a friendly manner to every request. I was blown away by the hospitality.
Very professional and took the time to explain the utility of items and problems with my bike. Also, shared additional contacts and professional outlets where I can go to get specific items that I was needing from my bike. Also, they threw in a quick friendly maintenance for my old bike.
I like it’s close proximity to my home and the product selection along with excellent service. The combination of all above has led to my purchase of 5 Trek bycyles from them over the last 10 years.
I just felt $30 for 10 minutes worth of work is a little expensive. That is what I would tell my friends is it was $30 to replace a spoke but only took the tech about 10 minutes.
Quality products and services provided by friendly employees.
Fast and helpful.
Very helpful phone support as I traveled in from out of state to pickup a bike that was in stock.
Quick, knowledgeable, and helpful. Perfect!
4 weeks passing and limited feedback regarding 'where's the mirror I ordered?'.
Staff very friendly and helpful.
Great service and products
Served very quickly by a knowledgeable mechanic who gave me a quick estimate of what needed to be done, how much it would cost, and when I could expect my bike back. I don't know what else you can ask for.
Identified the problem with my rear derailer and fixed it quickly
Alec was very helpful and provided excellent customer service. Very highly recommend this store to others!
Great service good quality products
Your customer service is phenomenal. I appreciate all of your efforts to safely handle the demand while continuing to do quality work.
Customer Service is astute!!
Thank you Matt (Product specialist) & Derrick the (Service Expert).
Extremely Helpful, they took their time, didn't rush & answered all questions.
Highly recommended!!😁!
good products, good services, quick repairs (easy stuff is while-u-wait), reasonable prices
Nice dude! He helped me plenty!
Mechanics are very accurate in their assessment of Trouble shooting and offering different alternatives to a fix.
Employees who go the extra mile in providing service!!!!!
Springfield store: You’re mechanics are GREAT! They’re very knowledgeable, friendly, and quick.