based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I walked in, and immediately the owner and a sales rep came over to help me. They found a bike for me and sized me for it. The sales rep also sold me items that I needed for my new bike. I was so excited, as I have been looking for so long for a bike, and finally found one there. They have lots of inventory, and if they do not have what you are looking for in stock, they will order it, and likely you would receive it in a few weeks. I know this, as I have 2 other girlfriends who were looking for bikes. They had the bike that one of them was looking for, but was not in the color she wanted. Todd (the owner) told me that he could order it for her, and would likely get it within weeks. So, yea...I would definitely recommend them! :-)
I came in late in the day with a broken spoke. Richard made the effort to fit me in and get the work done quickly. Thanks!
The staff were professional and very helpful.
Very friendly staff - very informative and knowledgeable
Corrine was fantastic !!!!!
I contacted The Bike Lane because I needed some advice on the tires for my road bike, and for some accessories for my mountain bike. Not only did I receive knowledgeable and friendly advice, but Peter also helped get everything set up for me. Outstanding service, and as a new resident, I now know where to go for all of our family's bicycling needs. Thank you!
friendly, attentive, fast work.
Knowledgeable, friendly, willing to work with everyone from kids to dedicated racers to grocery shopping elders. If you don’t have a part, happy to order it to put you back on the trail. And they know the local riding paths, having been on them personally.
Support Your Local Shop!
I've been prepping for a 55-mile bike tour on Sept 13th, and my [Bike Lane] bike needed work. In fact, it had a flat rear tire following a 46-mile ride from Sunday the 30th. I called ahead on Wednesday 9/2 to make/verify arrangements, and on Thursday 9/3 I got in line around 1 PM. I got into the [Springfield] store around 1:30 and got waited-on almost immediately. I was told service could be either while I waited, or I could come back after getting a text msg. Since I hadn't had lunch yet, I chose the latter option. My bike needed a chain, bar tape, inner tubes, and a detailed check-over to be ready for some Labor Day weekend riding, and the 55-mile event 10 days hence. Derrick was my technician, and he's helped me before.
Given all the hassles we all currently have to go through with challenges presented by the CCP Virus, what with masks, changed business hours, new policies and procedures, turnaround time was simply amazing. I live about 10-15 mins away, and I got the text that the bike was ready (in less than an hour) while I was still at-home getting lunch! According to the paperwork, service was actually scheduled to be finished around 7 PM on 9/4, but I was able to pick up the bike just before 4 PM that day. And yes, everything looks and feels great.
So once again, thank you all very much for the outstanding service and work!
Great customer service
Bike Lane customer service is outstanding. The sales reps are extremely knowledgeable.
The quality.
Friendly and knowledgeable sales people and mechanics. Very quick turn around on repairs.
Great service, very timely, always helpful.
Friendly and helpful staff!
Nice selection of accessories and friendly staff.
Great selection, prices, and service.
Poor customer service and undependable overall service.
Extremely knowledgeable and helpful.
Each interaction I've had with staff at the Bike Lane has been excellent. Everyone is helpful and they never made me feel like a dummy because I have no clue about bikes other than how to ride 'em. ;-P
I stopped going anywhere else for service etc. (REI) because I prefer to support this local shop.
Thanks for hooking up my new bike. See ya for a tune up soon.
Very knowledgeable, efficient, technically competent, fairly priced. Everything you want to have in a vendor of parts and services. Highly recommended!
Tom was very knowledgeable and very helpful.
Service was great! Helped me out a lot
I had bearings replaced in bottom bracket. The problem should have been detected when I complained about chain rubbing derailleur 3 months earlier (for $35 I was told derailleur is aligned properly, no apparent attempt to figure out why I heard noise).
I dropped off / picked up bike last Thursday after bearings and brake pads replacement. I rode on Sunday - derailleur and chain are rubbing when in lower gears! ANNOYING!
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Great customer service.
Always ready to help
Thanks
I like the friendly staff and helpful technicians. I would give a 10, except that several items I've looked for recently haven't been in stock--although I was able to order them for pickup later.
Great Staff, good service, both in sales and service.
You had the bike I want, and bagels and beer as I waited for you to check it out. A very nice experience.
you always give great expert advice for bike fitting, so the customer is happy after the sale.
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