based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Services was great Products were great as well! Sales person was very knowledgeable
Friendly, knowledgeable and helpful staff!
Great personal service, especially from Tom, who restored my 35 year-old bike to be like new.
I always get great service from the service department. The guys all know me and my bike and always treat me right. Great to see Jeremy back!
Definitely The Best bike shop in the area!
Friendly Knowledgeable Team, and great service!
Although our experience started out not exactly stellar, Todd ultimately found the perfect bike. Colin at the Reston store went above and beyond to provide exceptional customer service.
Thanks for making a bad situation, perfect.
Review consistency of service checks
Friendly, knowledgeable, prompt
Great experience. I even got a very prompt email response from the store when I initially inquired about bike availability. Felt 100% safe in the store-- they are taking great Covid precautions.
Great staff and prices. Incredible customer experience and service delivered...love this bike store.
Excellent service
Helpful & knowledgeable employees.
Staff is always friendly and helpful. The store can order products that are not available in store.
The sales rep was really nice and super helpful AND patient.
I was expecting to have to leave my wheel with a broken spoke to get repaired on a Saturday. Instead I was able to wait for the technician to make the repair.
How helpful, friendly and knowledgeable you are.
I ordered a bike a month ago and was told it would be in four days later. When I called to ask I was told 2 more weeks. When I called 2 weeks later I was told another month. Waste of time while my kid waits for his promised bike.
Great customer service. I am brand new to riding and they took all the time I needed to explain things and suggest the proper equipment. I think every employee in there helped in some way, shape, or form. Will definitely be going back.
Product & good service
Great and fast service with knowledgeable and friendly staff! It was my first time at Bike Lane in Reston and I’m now a customer!
The group in the shop was very kind and responsive to my needs. They did their best to serve me especially given the COVID situation.
I like everything about The Bike Lane! Awesome staff, great selection of bikes and products, best place ever to hang out with friends after a ride for a beer or snack. It's a community.
Customer service was excellent for ordering an out of stock bike and the pickup process was helpful and efficient. Staff seems knowledgeable and helpful and the added bonus of free lifetime standard service is a nice added bonus for buyers/riders.
I'm new to the bike game, and so far you guys have been very helpful in every way possible, thank you.
Great mechanics
Great products. staff and service. The owners are warm, knowledgeable and always friendly; in short, they know their customers and care about them. If there is a problem, Todd will make it right. I support TBL 100%.
Great service by qualified employees.
You have very professional and friendly staff. I have been very satisfied, including special orders, with all my purchases.
Knowledge of biking, friendly and thorough service,
Great service and great products! Thanks!