based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very pleased with the expertise of both the bike mechanic and the sales staff while assisting me with my service and questions. The shop is doing a great job with social distancing by limiting customers into the store all at once. Be prepared to wait in line outside before you are seen. My experience was approximately 10 minutes for each person in line outside waiting for bike service. No drop offs are allowed at this time.
Friendly and responsive staff that goes out of their way to help the customer.
Prices are fair and the staff are friendly and willing to offer advice on bikes and maintenance.
The people Derrick keeps my ride humming
Friendly and professional service. The associate was very knowledgeable and was able to answer and provide what we were looking for.
Took me right away to tune up two kids bikes. Friendly service and reasonable price.
Great bikes selection and excellent overall service. The staff is very friendly and knowledgeable.
Always friendly and helpful.
Helpful staff, always friendly and ready to help, not matter what you are looking for!
Excellent service and responsive staff.
Great explanation, and friendly staff. All riders welcome!
Get more product in stock, and have what your website says is in stock on hand. The guys seem to know what they are talking about, but inventory tracking is pretty poor. It took someone 15 minutes just to know what was available in the very small shop. Also, no one called me when my bike I ordered came in.
Bike technicians are very knowledgeable, the store offers a good selection of bikes . Staff is nice too.
Top notch salesman, Richard. It's been years since I've been biking. Your staff made sure I had everything needed to begin mountain biking. Trek made the choices easy with high quality bikes and gear. Best value for the money. I shopped and researched a few weeks before deciding on Trek. They did not disappoint. Im thrilled with my new ride.
Jeremy was AWESOME in providing recommendations on the best bike and accessories. Been riding for years and impressed with Jeremy’s knowledge and patience to not only explain various options but then dialing in my new bike and accessory purchases for an ideal fit. Looking forward to putting a ton of miles on my Checkpoint and excited to have a great shop and personnel at The Bike Lane to support my biking adventures in the coming years.
I ordered a new front wheel online and had it delivered to the store. The service department was able to shift my tubeless stuff from my old wheel to the new wheel on the spot and got me rolling again. Thanks for the great service.
Excellent customer service and superior knowledge!
Great staff, very helpful and friendly. M.J. was great when we picked up our bicycle last week.
Bike lane worked with me to find a seat that would be comfortable on my bike. And I made many purchases and exchanges and they were very accommodating.
2020 has been rough on cyclists like me who have been riding for 50 years, because nowadays the bike shops tend to think we all just discovered cycling.
But the people at The Bike Lane LISTENED and were quick to recognize that I'm not a newbie and adjusted to the fact that I knew what I wanted, but needed help finding the bike in their current line-up that serves my well-known needs.
Only one other shop has done that, while the rest just kept talking and talking as if I'm starting from scratch.
I bought two new bikes this year, one from The Bike Lane and one from the only other shop in which the employees listened.
Customer service,
Bicycle assembling
Notifications and coordination for bicycle pickup.
Personnel are extremely helpful
Great selection, customer service, and communication
I had a hard time finding the Trek Verve 2 bike online and The Bike Lane was the only store that had it in stock. I showed up without making an appointment to pick it up. I was accommodated immediately and the gentleman even helped me wrangle my bike into my car.
I love the bike lane! Your location is outstanding. Your employees are terrific. The atmosphere, where people can come and hang out, take a break from their ride, enjoy a small breather and talk bikes (or not) is terrific! The only downside is the pricing. I know that bikes are expensive, and that bike maintenance costs money. But if you can charge people less, you should. I don't know about the "everyday" stuff. But I needed a repair about 2 years ago, while I was out on a ride, and it ended up setting me back around $500. That was a surprise. Every other experience there has been terrific. So (90%) thank you, and (10%) I'd love your help with my bike maintenance, at a lower price point than in the past.
Excellent service, and often without having to leave your bike overnight.
Everyone is super helpful and provide great service and knowledge
Liked that you did a good job tuning up my bike.
Service was very efficient, sales person are very helpful.
Very friendly and helpful staff. Love the quality of Trek bikes. Thanks!
Clear some inventory out the store. The Springfield store was packed with customers and bikes. There has to be some free space for customers to move around. Just clear out the middle isle of bikes. That should free up quite a bit of space. I felt like I walked into a bike warehouse instead of a bike shop.
Maybe rent a storage space somewhere in between both stores. Duplicate bike models can be stored in the warehouse instead of at the bike store. More bikes can be cram into the storage space because you don't have to worry about customers' safety. Since there are no customers.
Add more lights. The Springfield store is very dark compare to both of the stores (old and new) in Reston.
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Communication was bad. I called ahead and confirm with the front desk that I can drop off my bikes for Derrick. But once I got there, the front person told me that the store does not allow to accept bikes anymore because of covid-19. In the end, I was able to drop off my bikes for Derrick, but it took a lot of talking and explaining.