based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service, above and beyond.
Helpful as always! Love this place and their level of service.
Quality products and great staff!
The staff are friendly and knowledgeable. They listen carefully and quickly answer questions. The products are high quality.
Very helpful and friendly, even though the store was busy, they took the time to help me and we’re very patient. Thank you!
I have been a long time customer of the Maders, since they opened as a matter of fact. This is the best local shop with amazing customer service and their techs are the best in the area. I have bought many bicycles from The Bike Lane and will continue to. Thanks for being such a great local shop!
A+
The Bikase phone holder works well on the bike. My favorite service from Bike Lane is bike work done by Derrick in Springfield.
Thanks for asking
1. I’ve ordered online 3 times since March and each time I go to pick up my order the sales person has to run around to many different places to find my items. Last time I got an email that said the item was ready for pick up but when I got there the item had not even been unpacked from the shipping box. These days being inside any longer than necessary influences where I shop.
Seems that having everything in one place before saying to come pick up would Improve the experience.
2. Curb side delivery for online orders. I’ll pop the hatch. You put the package in the trunk and push the close button. This would make me very happy. Total Wine does a great job at this.
3. And if I have to go inside the store, I’d appreciate if your employees respect the customer and the virus by being vigilant about social distancing. When last there I moved 4 times because an employee was going to come too close. Then gave no indication that they were aware that I was there and that they were going to change their trajectory.
I’m considered high risk. So I really don’t want to get sick.
Thanks for listening
Great bikes, very knowledgeable staff
I guess it's handling information, both internally and with the customer. My bike was ordered and I was given a specific delivery date, which didn't happen -- and nobody called or emailed to tell me about the delay. Once Todd later worked things out with a new delivery date -- and emailed me to keep me informed of the status, including that the bike would be built by a specific day/time (good move, Todd, thank you) -- the info apparently wasn't disseminated within the store, because when I showed up a day after the promised day/time, the salesperson told me the bike hadn't arrived yet. When I insisted it had (per Todd's emails), he looked again and found it -- still in the box. Your team quickly assembled it, gave me a beer and chips on house, and generally made things right, but the hassle could've been avoided.
Friendly and consultative!
Friendly knowledgeable service
Overall service was excellent.
It very friendly and nice service, professional staffs.
As of this week, I have bought 3 bikes from TBL, 2 for myself and now one for my wife. Whether you're a commuter, casual rider, or a competitor, everyone at TBL makes the effort to take care of you. Unlike other bike shops that come across as only really interested in the person with $5K to spend on a bike, TBL definitely has the family feel (and family owned feel) that you want in a local bike shop that you know will do their best to take care of you. Even in the midst of a pandemic they knew what was necessary to accommodate their customers, make them feel safe, and ensure they had enough stock to fill order requests.
After years of trying, my wife got into riding with myself and our 3 kids and I wanted to get her a nicer bike than the 40lb Fuji (with mtn bike tires) she had borrowed from her parents. I was fortunate that the TBL Springfield staff, which is a mile from where I grew up, was able to reserve the ONLY alpine blue Trek FX2 Disc for her with an estimated pickup date of Aug 10. To my surprise I was able to pick it up on Aug 5 which was perfect because our 10 year anniversary was just a few days later. Thank you TBL for always offering a family-centric experience and taking care of our community.
Always recommend the bike lane. Professional and know their stuff
The products are top notch but the service was excellent from the time I ordered my Trek bike to the time I picked it up.
Thank you!!
Stan Pelham
John was Awesome. He showed me how to fix my flat, while providing excellent conversation, and answering every possible question i had. Not to mention i was in and out in less than 10 minutes. I plan on biking there tomorrow to purchase some riding gear! Thank you John, and the bike lane in Reston, Virginia. I cannot wait to show my friends this new stop i found right off the trail.
Friendly service - selection and environment!
Alec was very insightful and helpful.
this is the BEST place to buy bikes!!! i have shopped bikes all over the DC-MD-VA area and i can definitely say that this store has the best customer service and is the most knowledgeable. todd and his whole team were super awesome in assisting me in every way possible to get a bike considering how hard it is to get one since COVID. thank you for everything.
Everyone is so friendly
I got service for
My fitting bike
It was great
The lady help me a lot for my bike!
Very kind and nice!
Thanks for everything!
We like the personal attention we receive from the staff.
Your mechanic did a good job servicing the brakes of my bike.
Knowledgeable and professional is the best way to sum up my experience.
Friendly, knowledgeable and helpful. Great neighborhood bike shop.
Excellent service, friendly, helpful staff. Selection on site is a little more limited than in a larger shop, but quality is good, and they can order what is not in stock.
Reasonably priced repairs and friendly service