based on 4919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great selection, good prices, excellent service. They really care about their customers!
I can't afford most of your products, but walking around the shop is an education. The service is always first-class and the techs are always helpful. Bought a new seat following a suggestion. Keep on truck'n Todd and company!
Nobody knew what the were doing.
Very knowledgeable, honest, friendly. They got my repaired bike back to me in a few hours, which I didn’t expect.
Accurate diagnosis of problem, fixed error caused by different bike shop, fast service, great price! This will be my new shop for any repairs or bike supplies! Thank you!
I liked the friendly people working there and I thought the store was very nice too with good parking and access.
Excellent service and a friendly crew of bike enthusiasts who want to help you find what you need. No upselling and no condescending attitudes - just nice people trying to help!
Excellent customer service
Customer service was great and would like to thank Vincent who patiently answered every question.
Quickly identified the source of my flat tire and provided sound advice to for repair options.
Good service!
Quick and courteous.
honesty in talking to their clients. they could have easily taken me for 200$ in repairs, but rather told me I'm better off buying new.
I placed an order, and received an email that it had come in. The staff member who I spoke to when I returned did not know what the item was even though I had told him the name of the item twice. He kept asking me to describe it instead, so I told him it was a case of energy bars. This did not make him go look for them though. Now if he has the name of the item, my name, and knows it is a case of energy bars that should be enough to get him to fetch my order, but instead he wanted more details about the bars. I finally suggested he just go where you store orders and look for a box with my name on it. He looked highly skeptical but was back promptly with the right box.
Your employees should know your stock, and barring that my name and the item name should have been more than enough to get him to look for my order. I felt like he was looking for me to educate him on the exact type of energy bar it was - which was slowing us down and wasn't necessary.
You guys are always so helpful. My daughter and I are new to mountain biking and to Virgina as well so it’s so nice you guys are willing to take the time to explain and show me different pieces of equipment etc without being condescending. You guys are awesome!
Great customer service!
Great service on a busy day
Friendly and knowledgeable staff!!
The friendly staff goes out of their way to help you, solve your issues, work with you on finding the best fit for you!
Todd. takes the time to explain, is very friendly and has a lot of knowledge
All your employees are very helpful
Very knowledgeable sales people. I was helped by Matt and Tom. Very kind and patient. Answered every question I had. The store was very busy on a Saturday morning, but the staff was all smiles and genuinely happy to help. I bought bikes in the past from big name companies, but this was the most pleasant of all experiences. I highly recommend the Reston store to anyone serious about getting a bike and being guided through the process in the most professional way possible.
Excellent Customer Service. Would Highly Recommenced.
The bike we purchased was great. Customer service was outstanding. Thanks for your assistance!
The person who helped us was great! He made my 7 year old daughter feel special about her new big girl bike! He asked us about accessories and had them installed immediately. Over all a great experience that my daughter will never forget. Looking forward to buying more bikes from you guys.
Dan
Well informed staff. Weird that they don’t have Sunday hours when they are right on the trail.
Great product and Excellent service.
Super fast service, hardly any wait time, and reasonable price! A blessing for bicyclists.
Stopped by The Bike Lane in Reston for a rear derailleur adjustment. I've been doing these adjustments myself for 20+ years, but could not figure out this shifting problem. A TBL tech helped me right away, and quickly diagnosed that the problem was due to a worn and slightly too long chain. He put on a new and correctly sized chain, and now shifting is crisper than ever.
I was very impressed by the expertise and customer service of the TBL staff.
Great bikes , good service and knowledgeable employees.