based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and courteous.
honesty in talking to their clients. they could have easily taken me for 200$ in repairs, but rather told me I'm better off buying new.
I placed an order, and received an email that it had come in. The staff member who I spoke to when I returned did not know what the item was even though I had told him the name of the item twice. He kept asking me to describe it instead, so I told him it was a case of energy bars. This did not make him go look for them though. Now if he has the name of the item, my name, and knows it is a case of energy bars that should be enough to get him to fetch my order, but instead he wanted more details about the bars. I finally suggested he just go where you store orders and look for a box with my name on it. He looked highly skeptical but was back promptly with the right box.
Your employees should know your stock, and barring that my name and the item name should have been more than enough to get him to look for my order. I felt like he was looking for me to educate him on the exact type of energy bar it was - which was slowing us down and wasn't necessary.
You guys are always so helpful. My daughter and I are new to mountain biking and to Virgina as well so it’s so nice you guys are willing to take the time to explain and show me different pieces of equipment etc without being condescending. You guys are awesome!
Great customer service!
Great service on a busy day
Friendly and knowledgeable staff!!
The friendly staff goes out of their way to help you, solve your issues, work with you on finding the best fit for you!
Todd. takes the time to explain, is very friendly and has a lot of knowledge
All your employees are very helpful
Very knowledgeable sales people. I was helped by Matt and Tom. Very kind and patient. Answered every question I had. The store was very busy on a Saturday morning, but the staff was all smiles and genuinely happy to help. I bought bikes in the past from big name companies, but this was the most pleasant of all experiences. I highly recommend the Reston store to anyone serious about getting a bike and being guided through the process in the most professional way possible.
Excellent Customer Service. Would Highly Recommenced.
The bike we purchased was great. Customer service was outstanding. Thanks for your assistance!
The person who helped us was great! He made my 7 year old daughter feel special about her new big girl bike! He asked us about accessories and had them installed immediately. Over all a great experience that my daughter will never forget. Looking forward to buying more bikes from you guys.
Dan
Well informed staff. Weird that they don’t have Sunday hours when they are right on the trail.
Great product and Excellent service.
Super fast service, hardly any wait time, and reasonable price! A blessing for bicyclists.
Stopped by The Bike Lane in Reston for a rear derailleur adjustment. I've been doing these adjustments myself for 20+ years, but could not figure out this shifting problem. A TBL tech helped me right away, and quickly diagnosed that the problem was due to a worn and slightly too long chain. He put on a new and correctly sized chain, and now shifting is crisper than ever.
I was very impressed by the expertise and customer service of the TBL staff.
Very helpful and accommodating.
Very pleased with our experience at The Bike Lane! Our family of four has ordered new bikes there over the last month. Great customer service!
Great people working at the Bike Lane! I will be back.
Todd M. was very personable and graciously took the time to look up bikes due to be received at the store. He pinpointed the one I was looking for and explained I could place a deposit to ensure I got it. My daughter will be thrilled with her new birthday bike!
A little timelier service on delivery.
A handy "handout" of available nice-to-have add ons for bikes: saddle bags, helmets, and other cool things that are not immediately intuitive to "newbies"
Bike lane kept me informed if status of reoars. Wonderful customer service.
Great repair service, great beer and conveniently located off W&OD trail!
I like the intimate feel of a small bike shop.
I have had mixed interactions. Some were good, but other times, your staff was overly pushy about trying to either sell me a more expensive bike than what I wanted or sell me a bike in general instead of repairing my old (but still functioning) bike. Your repair quote was also much higher than at Green Lizard
Very nice staff.
Every employee and the owner always make sure to listen- then suggest a solution or product. The service department of course is talented and quick. Of course the new measure of a great business they are following all measures of covid safe distancing.
Dave
Good service!