based on 4919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and welcoming even to inexperienced bikers. Todd is simply great. Makes you really feel welcomed!
Love this place 💓 Everyone is so helpful, knowledgeable, and fast!!
Derrick did a great job repairing my CerveloS5.
Thanks-
Your technicians were so helpful in tuning up the bikes! They did a quick, efficient job and I really appreciate it!
Fast friendly service. Very busy shop but still very fast. Every worker there is attentive and polite.
Very helpful and knowledgeable staff. I'm very happy with my purchase. Thank you.
Knowledgeable staff, who were very friendly and helpful. They took the time to make sure my bike was taken care of and safe to ride despite the long lines of customers.
Brought bike in for tuneup. Service was very good. Staff is professional, friendly and very helpful. Despite being backlogged, finish service early.
Great customer service and our bike even arrived early! It was so nice to find a place that would order the bike we wanted :)
Great service!
The service was great!!!
Although there are closer alternatives, I come to Bike Lane-Reston for 3.5 reasons:
> Excellent, timely repair service,
> Repair parts resupply, regardless of size and,
> Welcoming, unhurried staff, always!
And that's before I discovered the craft beer cafe next door...
Friendly and knowledgeable staff
Excellent service!
Peter knows how to treat customers right and go the extra mile.
Awesome staff and owner! Enjoy the friendly conversation
Great service and knowledgeable employees.
Love my new bike.
You are the best! Thank you for fixing my kids’ bikes and doing it fast! Best customer service!
Bought a precaliber 20 for my 6 year old.
Going for the very first test ride, the handlebar got completely disconnected from the wheel.
Fortunately, I was running alongside and cought him preventing a potentially serious injury.
Honest, helpful and friendly advice.
Reliable, fair pricing, fast
Friendly, local, and CDC-recommend compliance.
They were very helpful getting repair kits and safety lights for a bike I didn’t even buy there.
Quality staff all around.
From the brews (awesome!) to bikes (dope selection), it’s a great place.
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I walked in, and immediately the owner and a sales rep came over to help me. They found a bike for me and sized me for it. The sales rep also sold me items that I needed for my new bike. I was so excited, as I have been looking for so long for a bike, and finally found one there. They have lots of inventory, and if they do not have what you are looking for in stock, they will order it, and likely you would receive it in a few weeks. I know this, as I have 2 other girlfriends who were looking for bikes. They had the bike that one of them was looking for, but was not in the color she wanted. Todd (the owner) told me that he could order it for her, and would likely get it within weeks. So, yea...I would definitely recommend them! :-)
I came in late in the day with a broken spoke. Richard made the effort to fit me in and get the work done quickly. Thanks!
The staff were professional and very helpful.
Very friendly staff - very informative and knowledgeable
Corrine was fantastic !!!!!
I contacted The Bike Lane because I needed some advice on the tires for my road bike, and for some accessories for my mountain bike. Not only did I receive knowledgeable and friendly advice, but Peter also helped get everything set up for me. Outstanding service, and as a new resident, I now know where to go for all of our family's bicycling needs. Thank you!
friendly, attentive, fast work.
While I had to wait outside for nearly 25 minutes, once inside my wheel was serviced immediately. Total time spent was one hour. Better than driving 30+ minutes and dropping the wheel off at a different bike shop and picking it up another day.