based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice selection and really helpful getting the bike my daughter needed
I have a fleet of bikes and ride them a ton so I end up needing a fair bit of service work. I've been going to the Bike Lane for service for twenty years and the mechanics do an excellent job even on the most complex of tasks. The shop has a great array of products and bikes as well. The only downside is having to wait outside during covid, but that's not their fault. I highly recommend the Bike Lane!
Fast and fair
Excellent service in sizing and purchasing a bike.
Super knowledgeable, have all the right tools to quickly and cheaply keep me on the road!
Super friendly, knowledgeable staff- not clique-y, or arrogant about their level of bike knowledge. I always feel welcomed!
High quality and friendly bike service brand. Keep up the good work.
Wide variety and God service department.
Outstanding service and extremely friendly and helpful environment
Fast service and helpful.
love the service, and maintenance is perfect!
on the spot expert repairs
Awesome service....
Give periodic email updates for delivery dates on bikes. Clean up voicemail inbox. All my calls to the store went to voicemail
Perfection!
The staff is always friendly and helpful
Always helpful.
The repair and maintenance shop is a strong component of your business. The staff is friendly and willing to offer help at the front pertaining to accessories.
I had a 500 mile checkup on my Trek E bike last week. They tightened everything up and replaced the chain. The total bill was $51. That is pretty amazing. A six month checkup on my dog last week cost me $525 and my wife’s dental checkup was over $200. Also, if you want to ride a bike like you did 25 years ago, a Trek Verve+3 will give you a range of 75 to 110 miles and allow you to do things you thought would never be possible again. You still have to work, but not as hard.
Very friendly and very helpful. Nice place to shop and have a bite to eat and drink.
Service always excellent. Friendly , knowledgeable and honest.
The Bike Lane staff is focused on customer service. They listen and identify customer needs and their broad knowledge and experience make this the best bike shop.
Good service but a bit pricey.
Friendly, well-informed salesperson
Excellent service every time we come here!
Knowledgeable and friendly staff, reasonable prices.
The customer service was outstanding.
I drive 70 miles (from ellicott city MD) to visit this store because they provide GOOD customer service.
thanks
BB
Great friendly staff and excellent support.
Service at this location is great, they are supper friendly and helpful!!