based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had what I needed and was right around the corner. Paid a little more than amazon or Walmart, but well worth supporting a small, local business. Amazon and Walmart can’t do bike servicing, so if The Bike Lane wasn’t in our neighborhood we’d be stuck.
Great customer service, friendly and always comes through
Quality products, knowledgeable, friendly, helpful, expert support
Friendly, knowledgeable and courteous staff
We love the services provided by Bike Lane.
It's the best!!!!!
So my review is two part. My ordering process with Todd was amazing. He was able to find me a bike, place the order and walk me through differences in models to help me chose one. Bike arrived within the timeframe i was promised. No one called me and when i called over the course of three days, no one answered the phone but i emailed Todd and he responded that bike was here and can be picked up. Overall, 10 for everything.
When I arrived, a young man helped me with the bike. He found it and brought it to me and collected payment. He did not offer to set it up for my height as i am traditionally useed to when buying a new bike. Essentially all he asked me is if i wanted a kickstand or bottle cages and i said no and that was the end. I then said can i get the seat adjusted and he pointed me to the repair area where a gentlemen quickly helped me and got me squared away. May be its just me but he would have gotten a 10 from me if he simply made sure the bike fit was proper before i left the store. I also forgot to ask about the 5% rebate i saw listed on your website and will call to see if that applies to my purchase or not. Overall, this is the 2nd bike i am involved with from Bike Lane and I always find them to be helpful and courteous.
Your repair techs are awesome - thank you!
The kind attention and personal service.
Reasonable prices and very honest with what my needs in a bicycle were. Staff was very knowledgeable and friendly as well
True bike aficionados!!!
Availability
Derek’s customer service.
Great service. Knowledgeable staff.
Simply the beat
I bought my bike with Bike Lane and I continue to get service through them they are more than accommodating to help me with what I need
Matt did a great job. I contacted him the day before and he put the bike I wanted on hold. I came the next day and the transaction was smooth and easy. He had the tech do a final tune up and check on the bike and I was off. Really appreciate the service.
Exceptional customer service. Bob is wonderful.
Staff is super helpful and friendly. They make you feel at home.
Excellent services.
Wonderful service! Quick, quality and professional repairs.
Quick, affordable, friendly and knowledgeable.
While I had to wait outside for nearly 25 minutes, once inside my wheel was serviced immediately. Total time spent was one hour. Better than driving 30+ minutes and dropping the wheel off at a different bike shop and picking it up another day.
Very friendly and welcoming even to inexperienced bikers. Todd is simply great. Makes you really feel welcomed!
Love this place 💓 Everyone is so helpful, knowledgeable, and fast!!
Derrick did a great job repairing my CerveloS5.
Thanks-
Your technicians were so helpful in tuning up the bikes! They did a quick, efficient job and I really appreciate it!
Fast friendly service. Very busy shop but still very fast. Every worker there is attentive and polite.
Very helpful and knowledgeable staff. I'm very happy with my purchase. Thank you.
Knowledgeable staff, who were very friendly and helpful. They took the time to make sure my bike was taken care of and safe to ride despite the long lines of customers.
Helpful staff. Lifetime adjustments