based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great expert service and great results on "SPARTACUS"!!
I did not purchase my bike from the Bike Lane, but have used their Service Dept several times. They are very good at what they do and usually provide a quick turn around repairs. I would recommend them and plan to use them as my local go to bike shop!
Had an RMA issue and Jeremy had it filed by the time I came to the store. Also, had a good recommendation for a headlight... which I promptly purchased!
We loved the absolutely excellent, attentive, thorough and non-salesy customer service at the Bike Lane...so appreciated!
John is great and Todd and Ann should be proud if such an awesome employee.
Great staff, very helpful.
I have used BL since you opened the Reston store. But here are my dislikes (you didn't ask but I'm telling you anyway!).
1--A while back I brought my bike in for fixing a flat. Easy stuff. OK--went to pick up the bike. New tire tube blew when pumped up by BL. . BL replaced the tube. But then charged me for 2 tubes--what? BL blew up the first tube.. Bad customer service--I questioned why being charged...no good answer. Small potato, but bad response by BL for the price of one tube.
2--needed new headlamp. Products offered were only top quality, higher priced ones --I don't need a mega light--so ordered from Amazon.
3--Just bought 2 new bottles for someone else--choice of one offered--with BL name on it. OK--good advertising for you but only one style, one size available. OK, made the choice easy but may not have been the best choice had there been choices.
Good and patient costumer service
Good service and knowledgeable staff (Peter Tirado).
Very helpful service over the phone. Thank you for talking me through the purchase of a Marlin 6M on Saturday in Reston. Turns out the bike is a little too big for her. I will call to discuss trading it in for one size smaller. I can do this it’s either the West Springfield or Reston stores.
Thanks!
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Friendly service.
Meet our needs...responsive...
I love the expertise and helpfulness
I’ve purchased two bikes at Bike Lane. Both times I found staff knowledgeable, professional and courteous. Suggestions on other potential items are made with appropriate info but without any pressure, which is much appreciated.
Great service every time. These guys are always so friendly and helpful I would not even consider going to another shop. Thank you thank you!!
Great service as always!
Bill Hellwig is the best bike salesperson I have ever worked with!! No wonder they named a beer after him:-)
Your Service Department is off the charts good. I feel like a World Cup rider having guys like Richard and Tom work on my bikes. I really appreciate their hard work.
great job!
good group of employees
Service desk employees are always polite. Service jobs get turned around in a reasonable time, even during COVID. Plus, there's a bar 5 feet away to have a beverage while I wait for anything they can do immediately.
The staff are very knowledgeable and friendly. The service is customer focused and they recommend what’s best for the customer. They took everything I wanted into consideration and made the recommendation based on what they have available. I went in with certain things in mind but I came out with the best product. I am very happy with my new bike. Thank you.
Great customer service :).
Very quick bike repair service and very knowledgeable staff!!
Friendly support whether ordering over the phone or coming in the store, the Bike Lane has or finds what ever we need, and we have bikers of all ages and skill levels in our family. They truly are the best of neighborhood stores, caring about each customer and their biking experiences and needs.
And the cafe is a fun family destination after a riding or shopping. Thank you Bike Lane staff!
Everyone is very helpful. Derek and his crew do a nice job on repairs
I had called to confirm an order I was about to make on the website, as I live out of the area and was needing to confirm logistics. I'm glad I did. The website indicated that a particular bike was 'In Store' and available, but it turns out that it was not. The story could have ended there, with me being frustrated about the whole scenario, and consequently leaving a much different score, but it doesn't. After the gentleman who took my call confirmed the mix up on inventory he went straight-away into helping me problem solve - walking the store to see what was available, talk me through different sizing options, and ultimately offering the name of another (competing) store who he thought could help me out. I called the other store and they did have something similar to what I was looking for, but still not exactly. I called back to The Bike Lan and a new associate helped me this time, and again talked me through the reality of bike sizing and what could/should be an appropriate fit for my need. At the end of the day, I pulled the trigger because of this level of customer service and concern. The sale was seamless and the logistics seem to be working out just fine. Thanks!
Quick, friendly services. Decent selection of accessories at decent prices.
Salesperson was excellent and very knowledgeable
Great knowledgeable people