based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great and fast service, helpful and knowledgeable employees, and great prices
Derrick is a star! Daniel was also extremely helpful.
Amazing bike and accessories, and very knowledgeable and personable customer service!
Very knowledgeable and helpful staff.
Quicker than expected turnaround on bike service.
The guy who did our service was honest and helpful and didn’t try to sell me services or items that weren’t needed.
excellent customer service. very knowledgeable.
Not your fault but the covid/waiting in line thing sucks.
perhaps set up outside to handle repairs, allowing those with purchases and pickups
to go inside?
or perhaps two lines, one for repairs and one for sales/pickup.
Good job at reasonable price
Great selection of quality bikes and expert, caring service from an awesome staff!
Customer care and support are top notch at The Bike Lane - Reston.
Wonderful service from start to finish.
I had a great experience ordering a bike over the phone.
Friendly service. Went in with my two kids for bikes and helmets and got really great no pressure help to go through bikes and helmets. Ended up walking away with a bike and a couple of helmets. Would definitely come here again and recommend these guys.
The fact that points can only be earned if you purchased a bike from your store.
You guys are great and Derrick in service is always awesome
Get them a digital tip jar since cash and coin are short in supply :)
Good customer service,
The person that’s help me was really helpful he did great job.!
The staff start to finish was amazing!
Super knowledgeable and helpful!
I like that the staff are knowledgeable and patient about questions.
Great service!
Excellent service
The customer service is always spot-on. All of the employees are very knowledgable and are able to answer any question I have. They even assisted with ensuring my bike rack was properly installed and the bike was attached correctly. This was important to me because it was the first time I had ever used a bike rack and I left there knowing all equipment was secure for travel.
Would like to see mechanics on the same page. Intake mechanic suggested a freehub overhaul, thinking a warranty replacement wouldn't be possible. Someone else was willing to try and it was replaced via warranty. I'm glad that angle was pursued! Glad to see expanded hours, the waiting outside earlier this summer was a major drag.
There wasn't a lot of organization, and in comparison to other bike shops very little attention was given particularly since I was making almost a $1,000 purchase.
It took a while to build after it arrived but we're in a pandemic where everyone is trying to get a bike so they can go out and get fresh air. This is the first time I've purchased a bike from them but I've taken a previous bike to them for repair/checkup and they've always done a great job.
There was a lot of mishandling, incorrect or no communication at all on my order. Front desk girl is very unprofessional and rude. My deposit was lost in the system. The current system in place is not working. This store needs a software tracking system, like Salesforce and more training on customer service. I was told by many associates that my order had arrived to the store but that it would take three weeks to put together only to find out upon arriving to the store that the bike had not arrived. Nobody seemed to know what was going on and overall it was a disappointing experience.
Bike is awesome and people are helpful but the line outside is the slowest moving I’ve ever seen. Expectation is to wait at least 1-2+ hours if coming to your store. And the lines outside should probably be labeled since some people seem to jump ahead and just go in. It’s not self policed and it’s definitely not well organized.
Excellent customer service!
Friendly knowledgeable staff. Decent prices. Great inventory.
Try tp match customer needs with the experience of the representatives. It will help make the shopping experience more complete.
We love our new bikes. Tom was amazing and patient helping us from start to finish.
Staff took the time to help us find the right fit, on a very busy day.