based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Recently purchased a Trek FX 3 from The Bike Lane - Reston...a seamless customer experience. Great advice was given by the knowledgeable and friendly staff for the type of bike, sizing, and accessories to go along with it. Very pleased with all staff who gave input, and with the servicing department for having it ready for pick up and suiting it up perfectly. Special shout out to Bill and Peter, but I know I’m missing one...thank you all so much!
Great service
Helpful and consultative with quality parts
I had EXCELLENT customer service, both on the phone and in the store. The store had the alloy rear rack for my Electra Townie. It was sold out online and everywhere else. Was so glad to have found it! I will be sure to be a returning customer...and they are right up the street from my house!
Very customer friendly. Great local bike shop.
Great service, down to earth people, helped with exactly what we needed! We will for sure drive from Woodbridge to the Bike Lane for any future bike repairs, purchases and tune up!
Cordial support, and very reasonable charges.
Very knowledgeable and friendly bike technicians with fast turn around times.
Good people in the store and in the service area. Always very helpful.
knowledgeable staff
It was a great experience from the start. The staff was really friendly and helpful. Answered all of my questions. I am happy with my purchase and look forward to doing more business with Bike Lane - Springfield.
Friendly staff and willing to chat with customers, provide information and interact with them. Jeremy was especially friendly.
Very kind and helpful staff. Great selection of bikes in stock compared to other local shops.
I like that The Bike Lane carries mtb stuff and tries to make time for handling quick service requests while I wait. Also, waiting is never a problem as the beer is good. I particularly like the Hellwig :-)
Awesome. Great shop, I’ll be back.
Quality and friendly and knowledgeable service
They are always helpful and able and willing to explain in plain English what I should do and and what needs to be done. Both the service department and sales side are fantastic.
Dave Ingram
I like the attention you get. The sales people immediately recognize you. The service people fix your issues quickly.
Attentive to an ‘old lady’. Polite. Able to take care of small job on the spot. Reasonable prices. Friendly.
Great customer service and knowledge of the products
Your employee was great!
very courteous personal
As an avid female biker who frequents bike shops, it was so refreshing to be treated with smiles, respect and outstanding customer service. The love for bicycles and the genuine stoke was palpable. Thank you The BIke Lane for making my day better.
Quick and helpful
Quality products. Professional service.
Great job
Always professional and courteous.
The maintenance staff is great -- fast and friendly. They are flexible to check out problems and install new equipment.
Great bike and great service
Todd was amazing to work with.