based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Each interaction I've had with staff at the Bike Lane has been excellent. Everyone is helpful and they never made me feel like a dummy because I have no clue about bikes other than how to ride 'em. ;-P
I stopped going anywhere else for service etc. (REI) because I prefer to support this local shop.
Thanks for hooking up my new bike. See ya for a tune up soon.
Very knowledgeable, efficient, technically competent, fairly priced. Everything you want to have in a vendor of parts and services. Highly recommended!
Tom was very knowledgeable and very helpful.
Service was great! Helped me out a lot
I had bearings replaced in bottom bracket. The problem should have been detected when I complained about chain rubbing derailleur 3 months earlier (for $35 I was told derailleur is aligned properly, no apparent attempt to figure out why I heard noise).
I dropped off / picked up bike last Thursday after bearings and brake pads replacement. I rode on Sunday - derailleur and chain are rubbing when in lower gears! ANNOYING!
Name removed
Phone number removed
Email address removed
Great customer service.
Always ready to help
Thanks
I like the friendly staff and helpful technicians. I would give a 10, except that several items I've looked for recently haven't been in stock--although I was able to order them for pickup later.
Great Staff, good service, both in sales and service.
You had the bike I want, and bagels and beer as I waited for you to check it out. A very nice experience.
you always give great expert advice for bike fitting, so the customer is happy after the sale.
Great service. Helped me get the bike and gear I needed. And being able to celebrate with a beer was an added bonus.
Excellent customer service! So friendly and helpful!
The employees are very professional and know how to give just the right advice! Love the store in Reston!
Nice job with physical distancing, helping my daughter find a bike that she loves
I have been going to your store for years - I bought my last bike from you - I like the service I get - however, on my last visit I requested an estimate on 3 things: new cables, annual service, and a new derailleur - instead, the mechanic gave me an estimate on 5 things, including new tires and new tape for my handlebars - I would appreciate next time if your mechanics would provide me with an estimate based on what I actually asked for.
Also, your employees seemed to be more lackadaisical this time about maintaining social distance - at one point I found myself backing away repeatedly as a couple of your employees ignored the distance between us so that they could get from point A to point B - please, some of us are over 60, and so are more susceptible to the virus than younger people - I have been avoiding going to most stores precisely because I notice this behavior.
Otherwise, you did a great job on my bike, and even finished it a week earlier than promised. I was able to get a good ride in today.
Repair tech - a hs kid, was super knowledgeable, helpful and friendly. Really pleased with that.
Everyone else in the store was borderline rude, like they were doing me a favor. Very odd treatment and atmosphere.
Great communication during repair process. Knowledgeable.
Quality products and a team that understands them and can make valuable suggestions/recommendations.
Same as always: great people, great service, great products, friendly and accommodating. This is the bike shop I want to support.
Variety
Associate presented information regarding bicycle I purchased in a professional, thorough and well-understood manner. He was very knowledgeable and patient when answering my many questions.
Passionate about bikes. And there is beer on tap :)
Thank you, my daughter is super happy with the bicycle. Great service from your staff.
Best regards,
Eduardo
I just showed up and they went over and above to get my bike assembled in no time.
My rep was very friendly and helpful but knew more about mountain bikes than road bikes. I was buying a road bike. The overall experience was good, just lacked some of the TLC I expected for a 3k purchase
Everyone was professional and efficient.
As always TBL is my Local Neighborhood Bike Shop I always go to for my bike needs
We are two of your original customers long before you moved to West Springfielf.
Service has always been tops.
Those Two Ancient Middle Aged Teenagers, First name removed & Marian Last name removed and their tandem.
If you buy a bike from Bike Lane you are taken care of. Your service is great.
Extremely knowledgeable and helpful.