based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service great employees
The employees were rude and grumpy. I also stood outside the door for nearly 20 minutes waiting to be allowed to enter. I understand Covid, but there was only 1 other customer in the store and I was the only one waiting outside. The Conti GP 5,000 were $80 a piece, but only $40 on Amazon. Silly me for waiting until the last minute to make my purchase. Also, there was no rim tape available for purchase which seems like a fairly basic item.
I have always had great experiences with The Reston Bike Lane, but I doubt I will ever go back to the Springfield location.
The staff there are VERY friendly and knowledgeable; the service is terrific and the quality of repairs, support, and help is GREAT!
Very professional and trustworthy of repair needs.
Service on bike was more expensive on pickup than the estimate. No explanation was provided or service order detailing what was done.
Friendly Knowledgeable Hospitable
I like Trek bikes and the staff is very knowledgeable.
Pricing for the work done was higher than other local shops
Staff, Trek, and beer! All top notch!
The store was crowded and felt unsafe when I went into it. One employee's mask was only covering his mouth. The gentleman who actually helped me was very helpful.
The candid honesty 😂
Service was quick and done well.
Corinna was great. She swapped out my rear disc to a new rim even though your shop is very busy. Your shop is still my favorite even though I moved out to Winchester, VA.
Staff was amazing and treated me very respectful and went above ensuring my purchase experience was the best it possibly could be. Daniel, the sales person helping me was amazing. I was treated like family. 100 percent recommend the Bike lane in Springfield.
I was very much impressed by the fact that you gave me information about my bicycle, which I had bought elsewhere, without even considering my offer to pay for your services. I am not yet in a position to judge the quality of the work done on it, when the technician dealt with that, but so far much impressed. Thank you.
The actual purchase was fine, we have a good bike at a fair price, and a friendly and knowledgeable staff that can assist us in the future if needed.
Unfortunately, EVERYTHING between the purchase and us taking possession of the bike was very disappointing. We had a promised delivery date, which was missed by 2 weeks, it was very difficult to get updates or answers over the phone, a second promised delivery date was missed, and twice I came to the store during business hours but the door was locked which did not appear related to reduced capacity for COVID but was for the purpose of enabling the staff to get caught up.
I love The Bike Lane Reston. They have a good variety of products and knowledgeable staff. The coffee shop is great. Bill, the bike fitter, is my favorite-He’s amazing!
Some employees have the “biker” mentality 😟. Employees should be more open to new riders.
Great quick service. Friendly staff
The Bike Lane has to have the best customer service I've ever experienced from a Bike shop. The staff is very accommodating and the mechanical service is top notch.
Keep up the good work & thanks!
Treat you like your bike is theirs. Derrick (the chief) is fantastic!
In my circa 35 years of going to bike shops, Bike Lane is clear number one!
I ordered new inner tubes for my bike. They said it would be 3-5 days before they would get in. The tubes came the very next day.
It’s great to see a business doing so well during this global pandemic !
The shop is full of young (mostly) knowledge associates willing to provide their expertise & assistance!
I like that the WO&D trail runs right near Bike Lanes & the beverage & snack bar. It’s a hopping place to hang out! I’ll head back soon to try a brew!
Congrats on your continued success!
Your new best fan~
Teddy Hedrick
Great service and bikes
When you buy a bike at the Bike Lane, your buy your own piece of the store. One of the best small businesses I’ve ever had the pleasure to do business with. Good people, good service, good products. The Bike Lane is unbeatable! And the location of the Reston shop, right on the W&OD Trail, with plenty of parking and bite to eat as well, makes the Reston Bike Lane more than a place to stop. It’s a destination!
Peter was fantastic! Patient, helpful, knowledgeable. He went above and beyond to help find the best fit for my 11 YO son and make sure he was comfortable with the features of his new bike. Highly recommend!
Great service and friendly staff.
Staff is very knowledgeable, friendly and helpful. I have always been impressed with what the Bike Lane recommends and the service and sales they provide.
Nic people
Your customer service is the best. All of the boys love their bikes.