based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think the prices are a little high and not sure my tune-up truly needed everything suggested.
Great job during pandemic- stay and have a beer!
Great service!
After looking online at various bike shops and other big box stores in the area, The Bike Lane was most appealing for our purpose. We wanted reasonably priced bikes for our fast growing, long-legged grandkids, who spend summers with us. Trek bikes appeared to fit our needs. The Bike Lane website seemed to have a decent variety of Trek bikes within our price range. After doing some comparisons and taking into account the after-purchase services, such as life-time minor adjustments and 5% of bike cost for in-store purchases, it was time to visit the store.
The store parking was readily available, good location, nicely displayed bikes & products.
During our store visit, our sales person, MJ, educated us in determining appropriate bike sizes to accommodate growth, various colors, and models. After speaking with the kids on our cell phone in store, MJ was able to determine availability dates & style of Marlin 5. As it turned out, bikes of the preferred size, style & colors were available. MJ retrieved the bikes, we sent pictures to the kids, and everyone was pleased, to say the least. We left bikes for fine tuning in store, then retrieved our purchases yesterday. It was a good experience.
(please do not print names)
That guy they call “Big First name removed” is kinda funny looking. Do they even make helmets for a head THAT BIG?!?!
had what I needed in stock (not typical these days), very friendly service
Everyone is friendly. It's a real bike shop. The guys who fix the bikes super nice. Sales ow
people nice although a little fast talking.
Cool venue enhanced by the beer option. Really like it when the weather's nice including clientele.
Staff are very knowledgable and accommodating. Service time is quick and staff keeps you posted should there be any delays.
I've been going to The Bike Lane for servicing on my family's mountain bikes for 5 years now. Service times can vary depending on day of the week you go, but if you can make it in during the week they can address most issues on the spot and servicing prices are reasonable. One of the other plus(+) about this place is they won't overcharge or try to up-sell you on servicing that isn't needed. I would definitely recommend this place to anyone looking for a place to get their bike serviced.
On January 2dn I ordered a freewheel for the TREK bike I had bought at Bike Lane. They told me that the part would arrive in a week. I didn't hear anything for more than a week and on the 14th of January I called. I was told that the item was on backorder indefinitely. I had to cancel the entire order and get the part online myself. I am upset that I wasted 12 days for nothing not being able to ride my bike.
Primarily I appreciate your location -- close to my home and primary bike paths. I also appreciate that I can usually get in immediately for emergency service. Your work always puts my bikes back in top condition. Thanks, rrr
While trying to support local small business. I find myself having to order bike parts and supplies from Amazon. The bike lane in store inventory is lacking.
I love the Bike Lane but you need a larger space and more accessories to buy. I had to go to Spokes to ge a cooler for the back of my bike and a trip computer for my husband.
Bike mechanics like Derrick are very knowledgeable and helpful.
Knowledgeable and friendly. The service department was welcoming which offered multiple solutions to my problem even though I didn't purchase my wife's mountain bike there. The drink bar was also a great addition to your store, and also your beer. We will continue to visit and refer this store. Thank you again to all your staff.
Location and beer
Safe attentive services, and beer!!!
Expertise and customer service with a smile.
Very helpful
Very professional, very helpful. Couldn’t be happier!
Great bike shop and great group of folks that work there. I am always treated with prompted attention by all that work there. I always recommend anyone that is considering to buy a bike or need some service to give The Bike Lane a try.
Everyone was very friendly. My work was done very quickly and affordably.
Very friendly and helpful
Fast friendly and knowledgeable. Low-volume day and y’all fixed my chain and adjusted my shifters in less than 15 minutes. At less than $1/minute, that’s a super valuable service.
After servicing our bikes at Bike Lane, my wife and I went out for a 2-hour ride. Gears ran much smoother, no slippage or extra noises. We were pleased and would recommend BL for a bike tuneup!
Adam was wonderful. I called about a bike and he found something similar in your Springfield store. He quickly picked it up and brought it back to your store which was much more convenient for me. He was extremely helpful an patient.
Employees were friendly and very helpful!
Went over bike and told me what needed to be fixed right away and what could wait.
Friendly professional service!
Amazing and personalized customer service.