based on 4919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable and friendly bike technicians with fast turn around times.
Good people in the store and in the service area. Always very helpful.
knowledgeable staff
It was a great experience from the start. The staff was really friendly and helpful. Answered all of my questions. I am happy with my purchase and look forward to doing more business with Bike Lane - Springfield.
Friendly staff and willing to chat with customers, provide information and interact with them. Jeremy was especially friendly.
Very kind and helpful staff. Great selection of bikes in stock compared to other local shops.
I like that The Bike Lane carries mtb stuff and tries to make time for handling quick service requests while I wait. Also, waiting is never a problem as the beer is good. I particularly like the Hellwig :-)
Awesome. Great shop, I’ll be back.
Quality and friendly and knowledgeable service
They are always helpful and able and willing to explain in plain English what I should do and and what needs to be done. Both the service department and sales side are fantastic.
Dave Ingram
I like the attention you get. The sales people immediately recognize you. The service people fix your issues quickly.
Attentive to an ‘old lady’. Polite. Able to take care of small job on the spot. Reasonable prices. Friendly.
Great customer service and knowledge of the products
Your employee was great!
very courteous personal
As an avid female biker who frequents bike shops, it was so refreshing to be treated with smiles, respect and outstanding customer service. The love for bicycles and the genuine stoke was palpable. Thank you The BIke Lane for making my day better.
Quick and helpful
Quality products. Professional service.
Great job
Always professional and courteous.
The maintenance staff is great -- fast and friendly. They are flexible to check out problems and install new equipment.
Great bike and great service
Service at this location is great, they are supper friendly and helpful!!
Nice selection and really helpful getting the bike my daughter needed
I have a fleet of bikes and ride them a ton so I end up needing a fair bit of service work. I've been going to the Bike Lane for service for twenty years and the mechanics do an excellent job even on the most complex of tasks. The shop has a great array of products and bikes as well. The only downside is having to wait outside during covid, but that's not their fault. I highly recommend the Bike Lane!
Fast and fair
Excellent service in sizing and purchasing a bike.
Super knowledgeable, have all the right tools to quickly and cheaply keep me on the road!
Super friendly, knowledgeable staff- not clique-y, or arrogant about their level of bike knowledge. I always feel welcomed!
Cordial support, and very reasonable charges.