based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality and friendly and knowledgeable service
They are always helpful and able and willing to explain in plain English what I should do and and what needs to be done. Both the service department and sales side are fantastic.
Dave Ingram
I like the attention you get. The sales people immediately recognize you. The service people fix your issues quickly.
Attentive to an ‘old lady’. Polite. Able to take care of small job on the spot. Reasonable prices. Friendly.
Great customer service and knowledge of the products
Your employee was great!
very courteous personal
As an avid female biker who frequents bike shops, it was so refreshing to be treated with smiles, respect and outstanding customer service. The love for bicycles and the genuine stoke was palpable. Thank you The BIke Lane for making my day better.
Quick and helpful
Quality products. Professional service.
Great job
Always professional and courteous.
The maintenance staff is great -- fast and friendly. They are flexible to check out problems and install new equipment.
Great bike and great service
Service at this location is great, they are supper friendly and helpful!!
Nice selection and really helpful getting the bike my daughter needed
I have a fleet of bikes and ride them a ton so I end up needing a fair bit of service work. I've been going to the Bike Lane for service for twenty years and the mechanics do an excellent job even on the most complex of tasks. The shop has a great array of products and bikes as well. The only downside is having to wait outside during covid, but that's not their fault. I highly recommend the Bike Lane!
Fast and fair
Excellent service in sizing and purchasing a bike.
Super knowledgeable, have all the right tools to quickly and cheaply keep me on the road!
Super friendly, knowledgeable staff- not clique-y, or arrogant about their level of bike knowledge. I always feel welcomed!
High quality and friendly bike service brand. Keep up the good work.
Wide variety and God service department.
Outstanding service and extremely friendly and helpful environment
Fast service and helpful.
love the service, and maintenance is perfect!
on the spot expert repairs
Awesome service....
Give periodic email updates for delivery dates on bikes. Clean up voicemail inbox. All my calls to the store went to voicemail
Awesome. Great shop, I’ll be back.