based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No comment.
Everyone was extremely professional especially Peter. Peter made sure I was fully aware of the features on my new Trek bike. Due to Covid bike purchases are hard to come by and I want to thank The Bike Lane for allowing me to put a deposit on a bike and keeping in touch throughout the entire time it took for the bike to come in. I look forward to coming in to get my bike serviced. Thanks!
Competitive pricing, friendly service
First rate service!
Great follow up and excellent in store support.
Reliable product./professional service
Very accommodating.
Quick and affordable service. Staff was friendly and communicated what they were doing in an easy to understand manner.
Great local bike shop!
Feel like I get very honest and practical advice on how to keep my bikes in great shape.
Fair prices and great service. Bill Helwig is awesome!
Great service from Derrick.
People - Adam Reel was fantastic during the evaluation/purchasing process of the 2021 Emonda SL 5 Disc (52cm).
Thank you, First name removed
The Bike Lane is awesome. Always great service, expert knowledge, and quality biking gear. I'm a big fan and highly recommend!
Very helpful and friendly sales folks!
Everyone is friendly and knowledgeable...great vibe when u pop in. I love the free lifetime tune-up when u buy a TREK from Bike Lane...have a beer...get a tune up
Great beer good people
Incredibly fast service, without any pressure to buy more. In fact, both mechanics I worked with were great, and Michele went out of her way to save me some money on the repair for my son's bike. Thank you!
Friendly staff, ease of getting service and fast turnaround.
The folks who work here are very knowledgeable about bikes and bike related items.
And enjoying sharing this knowledge.
The staff is super knowledgeable and helpful!
Attention to detail. Great work!
Good, competent, local service and product list
Prompt courteous service at a reasonable price
I have purchased 3 bikes from the bike lane and my experience has been excellent every time!
My experience was wonderful and above all educational. I recieved a one on one total information on what type of bike , size and overall performance from MJ. I truly enjoyed his undivided attention. After shopping at so many other stores this was no doubt the best!!
Thank you!! Elizabeth Miranda
Decent selection of Trek bikes
I got what I needed, nothing more and nothing less, with some expert advice along the way.
The people are great. Very Knowledgeable with a full line of bikes and gear. The service team takes care of your bike like it’s their bike. I would recommend the Bile Lane to everyone
The staff was very helpful. I worked with both Bill and Peter, on Roscoe 7 for my son. I was very please with the purchase, and the service offered by The Bike Lane - Reston.