based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone at the store is very helpful all the time. They make every customer feel like a valued asset and I like that. I have been to many places where customers were treated like dirt if they weren't "in the clque". Bike Lane is not one of those places. I love shopping here and have bought 3 bikes here so far. It will be where I buy my next 3 as well.
Todd was great to work with for the purchase and Tom provided some great advice for my new gravel bike when he made a few adjustments when I picked it up.
Extremely friendly and professional staff. I ordered a bike online, received immediate feedback on my order status, and they called when the bike was ready for pickup.
I received such wonderful service from The Bike Lane Springfield during the purchase of a bike for my husband for Christmas! I made multiple phone calls to ask questions and to buy the bike over the phone, and was treated with great patience. I appreciated the expertise and lack of pressure. When I picked up the bike and rack, a store employee kindly assembled the rack and put it onto my car, teaching me all about it in the process. Then he showed me how to put the bike onto the rack. He refused my tip. I felt great about the service I received, as well as the COVID safety protocols at the shop.
Great company and great staff. Carrying the customer satisfaction reputation that comes with the Trek manufacturer. Thank you guys!
The bike mechanics really turned a bad riding day into a quick, reliable fix! Everyone in the back was helpful and polite. My son left with fantastic knowledge about keeping his bike in great riding condition.
Matt over at the Springfield VA shop is really awesome. He always find time to answer questions and are really knowledgeable.
Customer service
The service is great, and so is the shop.
Very professional and kind
Friendly and knowledgeable staff. I am very happy that I got what I need.
Great staff who know their stuff and are easy to talk to and do not pressure you into a purchase you had to intention to make. I was impressed with the selection of bikes and accessories in stock as they move through quite a bit of inventory based on what I saw in the short time I was in the store.
Very helpful staff who explained everything, didn't feel pressured while shopping. Also, I have had really good interactions with the repair shop on previous visits.
Prompt service for gift card!
Very helpful and knowledgeable about products.
Great customer service and very friendly!
Derrick is a real professional and always takes time to review the findings and resolutions. While he’s with the Bike Lane I won’t consider going elsewhere or having another tech working on my bikes. Thanks for being my local bike shop! Thanks Chris
Your staff is always helpful and friendly. Much appreciated! It's fabulous to have a local bike store, to purchase bikes and get all that we might need for our two bikes.
Hearty thanks to all of the staff at The Bike Lane!
The staff was very helpful and explained the gear switches to my step-daughter so she could ride the bike. She was very happy with the bike.
I like the friendly and knowledgeable staff
Derrick is one of the best mechanics out there
Friendly and knowledgeable; were more than willing to help a new guy gear up for winter. 100% would recommend
Todd was amazing to work with.
Recently purchased a Trek FX 3 from The Bike Lane - Reston...a seamless customer experience. Great advice was given by the knowledgeable and friendly staff for the type of bike, sizing, and accessories to go along with it. Very pleased with all staff who gave input, and with the servicing department for having it ready for pick up and suiting it up perfectly. Special shout out to Bill and Peter, but I know I’m missing one...thank you all so much!
Great service
Helpful and consultative with quality parts
I had EXCELLENT customer service, both on the phone and in the store. The store had the alloy rear rack for my Electra Townie. It was sold out online and everywhere else. Was so glad to have found it! I will be sure to be a returning customer...and they are right up the street from my house!
Very customer friendly. Great local bike shop.
Great service, down to earth people, helped with exactly what we needed! We will for sure drive from Woodbridge to the Bike Lane for any future bike repairs, purchases and tune up!
I think I counted eight sales people/service technicians for two customers permitted in the store at a time. While the attention is nice, I think the ratio could be adjusted