based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My experience was quick, easy and our salesperson was very knowledgeable.
Very helpful and welcoming staff. Decent selection of in-store products, fast special ordering of online products.
Customer service was great. I emailed with Tony a few times about exchanges and returns and he always got back to me right away. He was super helpful with answering all my questions and addressing my concerns. I’m really happy with my purchase, too! Excellent quality, fits well.
Staff was polite and friendly. Adam made purchasing a bike a pleasureful experience. Very nice store layout and environment.
Fast. Nice people. Great prices
Awesome service! Thank you!
Courteous and knowledgeable staff
The awesome service!
Very knowledgeable and friendly. Efficient repairs.
Helpful mechanics.
Great fast service will come back.
One front brake pad on the front tire, when actuating, his the front tire. Just FYI only, I'll fix it.
Trustworthy.
Prompt and excellent service for all my bike maintenance and repair needs.
great customer service, honest up front prices, quick service
Excellent annual maintenance on my mountain bike. Thanks.
Friendly, fast, convenient service! Love these guys.
Everyone that works at The Bike Lane is very friendly. As a business owner, I appreciate and admire businesses that can hire employees who understand how to make customers feel truly welcome. Thank you to everyone who works at The Bike Lane for wonderful service.
great selection and customer service.
Reps take time to answer questions. Bike Lane provides a good customer service experience.
Good bikes. Friendly service.
As always, Bill Helwig was very helpful and full of useful information. I am also enjoying a growler of Helwig IPA!
The service team is always friendly and professional. I recently brought in my Domane for an annual service and some extra work to get it ready for 2021. It was to be picked up the next day.
I have purchased two bikes from the Bike Lane since 2012 and they have taken great care of them.
Adam was great.
TBH, I had every intention of gathering information from Bike Lane and purchasing online. Adam turned my thinking around. I purchased yesterday.
Keep up the good work!
Continued Success
Friendly and knowledgeable staff. Willingness to help.
i work here and its awesome
I'm an Employee, well stocked and community based. happy people
Odd situation...but it impacted my user experience as I almost decided to take my business elsewhere. I have made 3+ purchases from the Bike Lane over the years as I'm a local Reston resident and have had nothing but positive experiences in the past.
Will just describe the situation and know that Bike Lane is not responsible for its employees personal views, but this did happen on the shop floor while I was in the process of purchasing a bike. One of your sales associates was helping another customer pick up a bike and they were talking about your sales associates ongoing Scout recruitment activities and the associated challenges with activities being online, assumed he was a local Scout pack leader. My boys were in Scouts, so I chimed in if they had seen the recent news stories of the Inaugural Class of Female Eagle Scouts and how great that was...your sales associate looked at me snidely said to me "...I don't know about that...as I am only active with the BOY Scouts (or something close to that...but the his posture and emphasis on BOY was even noted by my son, who was with me).
I was so taken aback by the exchange that I asked my sales associate if he happened to be an owner, as if he was I would have not purchased the bike and would had left. Not sure if this information is helpful or even something can be done about it...but I feel it should be noted that if you employee people that would be so callous about such an incredible achievement by a group of brave women, girls...they should keep those comments to themselves...as it reflects poorly on Bike Lane.
The customer is treated with respect and fairly. The technicians do not flaunt their superior knowledge of all things cycling.
Service is timely.
We just really like having a local bike shop with folks that know bikes and help us keep them running in tip top shape.