based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is always friendly and helpful
Always helpful.
The repair and maintenance shop is a strong component of your business. The staff is friendly and willing to offer help at the front pertaining to accessories.
I had a 500 mile checkup on my Trek E bike last week. They tightened everything up and replaced the chain. The total bill was $51. That is pretty amazing. A six month checkup on my dog last week cost me $525 and my wife’s dental checkup was over $200. Also, if you want to ride a bike like you did 25 years ago, a Trek Verve+3 will give you a range of 75 to 110 miles and allow you to do things you thought would never be possible again. You still have to work, but not as hard.
Very friendly and very helpful. Nice place to shop and have a bite to eat and drink.
Service always excellent. Friendly , knowledgeable and honest.
The Bike Lane staff is focused on customer service. They listen and identify customer needs and their broad knowledge and experience make this the best bike shop.
Good service but a bit pricey.
Friendly, well-informed salesperson
Excellent service every time we come here!
Knowledgeable and friendly staff, reasonable prices.
The customer service was outstanding.
I drive 70 miles (from ellicott city MD) to visit this store because they provide GOOD customer service.
thanks
BB
Great friendly staff and excellent support.
Local business. Local owner in Todd. Good service from familiar employees. I’ll be back.
Excellent service and great atmosphere with live music!
Excellent bike repair done by knowledgeable technicians very quickly!
I felt like I walked out with a bike that was most appropriate for my needs. I appreciated the professionalism, options, expertise, and information offered. Will definitely shop for future bikes here.
Great service.....
Proximity to a regular riding area.
Curb side pick up. People are kind and helpful on the phone no matter how busy they are.
Very knowledgeable and friendly staff. Kudos to their service technicians.
Availability
Great people, great atmosphere.
Very helpful and knowledgeable... as a relatively new rider my knowledge of bicycles is quite limited. But the sales guy broke it all down, explained the differences between two bikes I was considering and made me feel confident with my purchase when I left.
Love the energy always very responsive and your techs are top notch
Service was terrific! Very informative crew.
Derrick is great, every time I come in, he is super helpful and definitely keeps me coming back when I need help.
Fast courteous service . Good bikes , best quality bikes . Will be back for one more
Perfection!