based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is great, and so is the shop.
Very professional and kind
Friendly and knowledgeable staff. I am very happy that I got what I need.
Great staff who know their stuff and are easy to talk to and do not pressure you into a purchase you had to intention to make. I was impressed with the selection of bikes and accessories in stock as they move through quite a bit of inventory based on what I saw in the short time I was in the store.
Very helpful staff who explained everything, didn't feel pressured while shopping. Also, I have had really good interactions with the repair shop on previous visits.
Prompt service for gift card!
Very helpful and knowledgeable about products.
Great customer service and very friendly!
Derrick is a real professional and always takes time to review the findings and resolutions. While he’s with the Bike Lane I won’t consider going elsewhere or having another tech working on my bikes. Thanks for being my local bike shop! Thanks Chris
Your staff is always helpful and friendly. Much appreciated! It's fabulous to have a local bike store, to purchase bikes and get all that we might need for our two bikes.
Hearty thanks to all of the staff at The Bike Lane!
The staff was very helpful and explained the gear switches to my step-daughter so she could ride the bike. She was very happy with the bike.
I like the friendly and knowledgeable staff
Derrick is one of the best mechanics out there
Friendly and knowledgeable; were more than willing to help a new guy gear up for winter. 100% would recommend
Todd was amazing to work with.
Recently purchased a Trek FX 3 from The Bike Lane - Reston...a seamless customer experience. Great advice was given by the knowledgeable and friendly staff for the type of bike, sizing, and accessories to go along with it. Very pleased with all staff who gave input, and with the servicing department for having it ready for pick up and suiting it up perfectly. Special shout out to Bill and Peter, but I know I’m missing one...thank you all so much!
Great service
Helpful and consultative with quality parts
I had EXCELLENT customer service, both on the phone and in the store. The store had the alloy rear rack for my Electra Townie. It was sold out online and everywhere else. Was so glad to have found it! I will be sure to be a returning customer...and they are right up the street from my house!
Very customer friendly. Great local bike shop.
Great service, down to earth people, helped with exactly what we needed! We will for sure drive from Woodbridge to the Bike Lane for any future bike repairs, purchases and tune up!
Cordial support, and very reasonable charges.
Very knowledgeable and friendly bike technicians with fast turn around times.
Good people in the store and in the service area. Always very helpful.
knowledgeable staff
It was a great experience from the start. The staff was really friendly and helpful. Answered all of my questions. I am happy with my purchase and look forward to doing more business with Bike Lane - Springfield.
Friendly staff and willing to chat with customers, provide information and interact with them. Jeremy was especially friendly.
Very kind and helpful staff. Great selection of bikes in stock compared to other local shops.
I like that The Bike Lane carries mtb stuff and tries to make time for handling quick service requests while I wait. Also, waiting is never a problem as the beer is good. I particularly like the Hellwig :-)
Customer service