based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service!
Always friendly and responsive. Great value
Always a good experience and stock is typically available when I need it!
Great people
I had another great experience at The Bike Lane (TBL) yesterday. I needed two new disc brakes, a new chain, and two new tires on my Trek Fuel EX-8 mountain bike and TBL was able to complete all of this in just a little over an hour on the same day. I love how they're able to complete relatively minor repairs like this while you wait rather than having to leave your bike and come back days later. I've been a customer for over five years and it's why I keep coming back. Great service as usual. Thanks to The Bike Lane!!
Great selection at reasonable prices.
Best bike shop in the area bar none! Great family vibe and great family owners! Derek in service is a neighborhood mainstay!
Wish people wore their masks more diligently. Lots of noses popping out and looked like the owner didn’t wear a mask at his picnic table /desk area.
Friendly, helpful with discussion of the problem, and timely service.
You do good work at a reasonable price. You are knowledgable professionals.
I bought a mountain bike online and went to pick it up with no problem. I loved that they do a little tune up before you take it home to make sure it’s all good to go. Their customer service is top notch; they helped me put the bike in the car even taking out car seats and baby stuff! The employees are very knowledgeable and provide helpful recommendations. I definitely recommend this bike shop!
Great mechanics, owners, sales personnel
Maintenance quality and ability to source components during the pandemic was excellent. I feel like everything from complicated repairs to simple fixes receives the attention it deserves. Matching the price of components to their online prices from major warehouses is helpful these days. Makes me more than happy to pay for the quality repairs here.
Service was efficient
Everyone was extremely friendly and knowledgeable. They made whole process easy.
Helpful tips, good feedback, friendly service
Being able to talk to people who know the products and can provide valuable advice
Great customer service. Jeremy at the West Springfield store was very patient and handled a misplaced part for my son’s bike assembly so that we were able to have it ready in time for Christmas! I tip my hat to the staff and will be using their services for all bike related purchases. Well done and thank you!
Good level of transparency and communication. Excellent actually.
The Burke Lane location of the Bike Lane is my favorite bike shop in northern Virginia. Derrick and the rest of the mechanics provide top notch, friendly service. Prior to coming there for mechanical needs, I did not pay any attention to Trek. Now the Top Fuel is at the top of my list for my next bike and your mechanics make me want to purchase it at that store.
Associates were friendly and showed me all the options available to address what I needed. They kept things in my budget.
A fantastic full service bike shop. I was going to buy a new bike. They have worked on my present bike and after a great conversation, they talked me in to some upgrades, and not a new bike. I am now saving for an E-bike. I’ll be buying it at Bike Lane!
Great service- performed and finished earlier than promised. Thanks!
Great service, Derick always goes the extra mile.
I placed a phone order with Todd. Took the deposit over the phone and sent me an email when the bike was ready on the day he said it would be.
The pick up went well. I handed my credit card to the sales person and waited out side the store. The transaction was completed in 10 minutes and they loaded the bike into the back of my car being careful not to scratch the bike frame.
I received great assistance from both Burke and Reston stores and was especially appreciative of MJ at Burke store for taking time to describe different features of trek gravel bike options and to fit me with the right frame size. Although the Burke store didn’t have the model and size I wanted he found the perfect Trek bike at Reston store. Thank you.
Love your store. Really helpful staff.
To notch- every staff member. Special bravo to Derick (the Chief). Treats your bike like it his own!
Well done, GS
All the products needed for our bikes are accessible and the labor your employees do to make sure the customers bikes are working properly and to our satisfaction.
Fast, friendly and 100% competent service team. They quickly identify issues and fix them. I dropped off 2 bikes that were fixed that same day!!