based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've never experienced a more competent, attentive, and friendly bike store staff.
Friendly, professional staff. They provided excellent quotes and helpful information.
Friendly and knowledgeable staff, great beer, convenient location right off W&OD trail.
I absolutely love this place! Everyone who works here is super friendly and knowledgeable. Every time I've been here, the staff has been extremely helpful and patient, given my lack of bike expertise. I've recommended this place to people in the past, and I will continue to do so because of their outstanding service.
Expert local service I can trust
Appears like it was good work, will not know until a take the bikeout for a true ride, but appears like this was quality work
You and your bikes are great when you have them.
Great service! I got exactly what I wanted in minutes.
Quality brands and great service.
Great selection and staff!
Customer service was exceptional. This was my first bike purchase as an adult. Staff took a lot of time to show me a variety of bikes and features to make sure the bike I picked was the best fit and the best choice for me. Staff were also careful to ensure that I knew how to fit my helmet properly and helped make recommendations for a bike rack for my jeep. -- Tiffany
I love that when i am having a mechanical issue with my bike I have always been told to bring the bike by, and it's been fixed right then and there so I can get back to using the bike the same day. That friendly service is worth everything to me.
The service is personal and attentive, even Saturday when there were several children in the store.
Prices seem a little high, small but irritating point is lack of printed receipt at the register - some of us prefer to limit the spread of our e-mail addresses.
KEEP the friendly and knowledgeable sales and service staff.
Not certain what can be done with the COVID-related occupancy limits, but the stated 2-shopper limit is a non-trivial consideration when there are other, similar businesses within a few miles. Yes, it's probably not the store's preference (and acknowledging that I'm not the one trying to keep the business open in the midst of the pandemic), but it keeps the store as a second choice despite its convenient location.
Amazing and personalized customer service.
I think the prices are a little high and not sure my tune-up truly needed everything suggested.
Great job during pandemic- stay and have a beer!
Great service!
After looking online at various bike shops and other big box stores in the area, The Bike Lane was most appealing for our purpose. We wanted reasonably priced bikes for our fast growing, long-legged grandkids, who spend summers with us. Trek bikes appeared to fit our needs. The Bike Lane website seemed to have a decent variety of Trek bikes within our price range. After doing some comparisons and taking into account the after-purchase services, such as life-time minor adjustments and 5% of bike cost for in-store purchases, it was time to visit the store.
The store parking was readily available, good location, nicely displayed bikes & products.
During our store visit, our sales person, MJ, educated us in determining appropriate bike sizes to accommodate growth, various colors, and models. After speaking with the kids on our cell phone in store, MJ was able to determine availability dates & style of Marlin 5. As it turned out, bikes of the preferred size, style & colors were available. MJ retrieved the bikes, we sent pictures to the kids, and everyone was pleased, to say the least. We left bikes for fine tuning in store, then retrieved our purchases yesterday. It was a good experience.
(please do not print names)
That guy they call “Big First name removed” is kinda funny looking. Do they even make helmets for a head THAT BIG?!?!
had what I needed in stock (not typical these days), very friendly service
Everyone is friendly. It's a real bike shop. The guys who fix the bikes super nice. Sales ow
people nice although a little fast talking.
Cool venue enhanced by the beer option. Really like it when the weather's nice including clientele.
Staff are very knowledgable and accommodating. Service time is quick and staff keeps you posted should there be any delays.
I've been going to The Bike Lane for servicing on my family's mountain bikes for 5 years now. Service times can vary depending on day of the week you go, but if you can make it in during the week they can address most issues on the spot and servicing prices are reasonable. One of the other plus(+) about this place is they won't overcharge or try to up-sell you on servicing that isn't needed. I would definitely recommend this place to anyone looking for a place to get their bike serviced.
On January 2dn I ordered a freewheel for the TREK bike I had bought at Bike Lane. They told me that the part would arrive in a week. I didn't hear anything for more than a week and on the 14th of January I called. I was told that the item was on backorder indefinitely. I had to cancel the entire order and get the part online myself. I am upset that I wasted 12 days for nothing not being able to ride my bike.
Primarily I appreciate your location -- close to my home and primary bike paths. I also appreciate that I can usually get in immediately for emergency service. Your work always puts my bikes back in top condition. Thanks, rrr
While trying to support local small business. I find myself having to order bike parts and supplies from Amazon. The bike lane in store inventory is lacking.
I love the Bike Lane but you need a larger space and more accessories to buy. I had to go to Spokes to ge a cooler for the back of my bike and a trip computer for my husband.
Bike mechanics like Derrick are very knowledgeable and helpful.
Great selection and helpful folks