based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent repair and upgrade work. Upgraded my Pivot fat bike with Lauf fork. and replaced disc brake pads.
Quick service. Knowledgeable staff. Has been way above average during COVID-19 for maintaining customer service.
Everyone was very friendly and helpful. The work was done extremely fast at a fair price
Very quick in resolving issues and repair. Good prices too!
Friendly and helpful service.
Great location, prices, products and customer service!
Your staff were very helpful - I thought that I would have to drop off my bike on Saturday but they were able to change the cable I needed while I waited
Great service!
Professional and knowledgeable.
Ability to find some solution for us
I placed an order for a bike stand. A week after placing the order i was told the only item left was a display model. I specifically asked it there was ANY damage to the display model and was told none at all. I then purchased the item at a small discount. Finally i received the item 2.5 weeks after i ordered it (which was late and arrived after Christmas - it was a gift) and the item was damaged. There were several large obvious scratches and spots that were missing paint. In addition to the damage, one of the essential pieces necessary to put the stand together was missing. Therefore i literally could not build the stand and the item was useless. I contacted the store and explained the situation and had to explain that i am an attorney and was seeking to avoid potential litigation in order to receive a refund. I then had to spend more time packaging back up and delivering to ups to return and await an eventual refund. Overall the whole process was a gigantic waste of my time. It was a huge disappointment to my family as it was a gift. And the staff at the store either lied or were very careless in how they handled the situation. I will NEVER purchase from this company again. In addition, i will happily tell any fellow biking enthusiast who asks about my experience and strongly recommend they avoid purchasing anything from this store. It was one of the worst retail experiences o have ever had. The incompetence and indifference is inexcusable. Quite frankly i hope the business does not survive. In a free market economy it has no business existing.
Friendly
Products available
Great team. Jeremy and Matt helped me out with my new bike.
I needed a bearing cone for someone I was helping to get their bike going - they were very helpful and friendly! I will be returning for service on my own bike!
The staff was very helpful. I worked with both Bill and Peter, on Roscoe 7 for my son. I was very please with the purchase, and the service offered by The Bike Lane - Reston.
No comment.
Everyone was extremely professional especially Peter. Peter made sure I was fully aware of the features on my new Trek bike. Due to Covid bike purchases are hard to come by and I want to thank The Bike Lane for allowing me to put a deposit on a bike and keeping in touch throughout the entire time it took for the bike to come in. I look forward to coming in to get my bike serviced. Thanks!
Competitive pricing, friendly service
First rate service!
Great follow up and excellent in store support.
Reliable product./professional service
Very accommodating.
Quick and affordable service. Staff was friendly and communicated what they were doing in an easy to understand manner.
Great local bike shop!
Feel like I get very honest and practical advice on how to keep my bikes in great shape.
Fair prices and great service. Bill Helwig is awesome!
Great service from Derrick.
People - Adam Reel was fantastic during the evaluation/purchasing process of the 2021 Emonda SL 5 Disc (52cm).
Thank you, First name removed
The Bike Lane is awesome. Always great service, expert knowledge, and quality biking gear. I'm a big fan and highly recommend!
Great bike fitting. Bill was really professional. Very comprehensive. I liked the video bells and whistles.