based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service department. Friendly, reliable, knowledgeable.
Vincent was most helpful and efficient. The bikes , accessories and helmet were ready exactly as he said they would be
Knowledge and friendliness. Matt was our helper.
Knowledgeable sales staff. Listened to what I wanted to do with bike and gave me options!
Super helpful and friendly sales associate who was knowledgeable, quick, personable, and pleasant to be around. Helped me buy my first pair of cycling shoes and made me want to come back to the store, especially for some coffee and beer brews. Also reminded me of Seth Rogan. Was cool. Definitely recommend.
Sales staff was very attentive, asked great questions about what biking experience we were looking for and guided us to the best option - despite limited stock.
Great customer service
Everything. Top notch service and always friendly and extremely helpful.
New cassette and chain installed very quickly and is working perfectly, thanks!
Good customer service
Everyone is great to work with from Todd the owner to Bill in sales to Vincent a mechanic to Ward who serves beer or coffee.
I love the crew.
When I recently had surgery and could not lift anything, Todd sent Vincent to my house to pick up my bike which needing servicing and then Vincent returned it back to my house!
That is A+++ customer service. Great group of workers!!
Thank you Bike Lane!
Kathy D
Friendly knowledgeable staff.
Location.
Local business.
Great work.
Speedy turn around.
My bike was ready when promised. Dan was knowledgeable and professional.
The service is top notch! Even though it is completely out of my way, I will be going to The Bike Lane for all of my purchases and service.
Your service team... outstanding!
Emailed sales@thebikelane and heard no response. Not happy w my experience. Want to return my purchased goods but no one is assisting me.
Never received an order confirmation.
No information on my purchase.
Personal friendly atmosphere
Great bike shop and always great place to visit after a ride in Reston. Great beers!!
Always great service and knowledgeable associates.
Wide variety of products and great support and service. My favorite shop for at least 15 years!
Great customer service!
The best customer service ever! Friendly and super efficient staff!!
I got a lot of friends who like to ride there bikes
Friendly and helpful staff providing quality service. Covid compliant. store.
Friendly, understanding, knowledgeable, and professional. Down to earth staff all around. On top of all this it’s a brewing cafe! I’ve visited their store in Reston twice this week. The Bike Lane has a new customer in me.
Bought my first “real” bike here on the advice of a friend. I can’t stand anyone trying to sell me anything. These guys were the complete opposite of that. They answered all my questions and recommended the perfect bike for me without any pressure or sales tactics. The experience was so good I got my son’s bike here as well. The free tune ups are great and I highly recommend their discounted bike fitting. On top of all that, the beer is fantastic! What more could you want!?
I made an in-store order on 30 Dec 2020 and was told it should be there by 31 Dec 2021 and would receive a call when it was available for pick-up. After about 10 days since I hadn't received a phone call, I went into the store to check status of the order; it wasn't there. The individual in charge or ordering told me that he'd be able to make a better inquiry on Monday (it was the weekend) and would give me a call with a status update. About 10 more days go by and I went back to the store only to find that the order was not still not available. I requested and received a refund at this point.
If things don't go as planned in the process, recommend reaching out to your consumer to provide them updates.
Awesome customer service. Knowledgeable staff. Todd and Anne (owners) go the extra mile to ensure you know your options, even going as far as Todd letting you ride his personal bike to make sure you'll be happy with your purchase. 5 plus stars!
I like the friendly, local neighborhood bike shop ethic; they are very knowledgeable about products and service. Their business seems to go beyond just selling you a bike and some parts. They participate in the community as well: from group rides in their neighborhood, to test rides of new bikes at regional bike parks and support local train maintenance. Overall, just a great bike shop to be involved with.
Great service, knowledgeable staff