based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is friendly and knowledgeable...great vibe when u pop in. I love the free lifetime tune-up when u buy a TREK from Bike Lane...have a beer...get a tune up
Great beer good people
Incredibly fast service, without any pressure to buy more. In fact, both mechanics I worked with were great, and Michele went out of her way to save me some money on the repair for my son's bike. Thank you!
Friendly staff, ease of getting service and fast turnaround.
The folks who work here are very knowledgeable about bikes and bike related items.
And enjoying sharing this knowledge.
The staff is super knowledgeable and helpful!
Attention to detail. Great work!
Good, competent, local service and product list
Prompt courteous service at a reasonable price
I have purchased 3 bikes from the bike lane and my experience has been excellent every time!
My experience was wonderful and above all educational. I recieved a one on one total information on what type of bike , size and overall performance from MJ. I truly enjoyed his undivided attention. After shopping at so many other stores this was no doubt the best!!
Thank you!! Elizabeth Miranda
Decent selection of Trek bikes
I got what I needed, nothing more and nothing less, with some expert advice along the way.
The people are great. Very Knowledgeable with a full line of bikes and gear. The service team takes care of your bike like it’s their bike. I would recommend the Bile Lane to everyone
Very friendly staff. Very helpful. Even the staff that wasn't in the immediate area greeted me. Will return for sure.
Good service
The mechanics found an relatively inexpensive and good way to upgrade my 2017 Fuel EX 5 to 1x12 speed. They found the parts in a time of part shortages and completed the work quickly once they had everything the needed.
Adam was so knowledgeable and helpful. Great service!!!
Great service from Tom!
I just want to say thank you. I had a very good experience when Bill helped me with my new Trek Roscoe the other day. He and the other folks who work in the store were very knowledgeable and friendly. Thanks again and I look forward to working with everyone again when my bike needs serviced or if I'm looking for new gear as well.
Quick delivery. Reasonable prices.
Adam (at the Reston store) was great. Very knowledge and friendly. Thank you!
The Bike Lane had what I wanted and was very helpful in explaining the bikes MJ knows his stuff and I highly recommend this shop.
Great service
great service, knowledge and selection
You folks are very helpful
Great personal service & attitudes every time I go in. Super knowledgeable and friendly
Fast , Friendly Sevice.
The staffs were very patient, knowledgeable, helpful and willing to listen. We ended purchased the bike, and would love to help and support our local business also. Thanks guys!!!
Very helpful and friendly sales folks!