based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Bike Lane had what I wanted and was very helpful in explaining the bikes MJ knows his stuff and I highly recommend this shop.
Great service
great service, knowledge and selection
You folks are very helpful
Great personal service & attitudes every time I go in. Super knowledgeable and friendly
Fast , Friendly Sevice.
The staffs were very patient, knowledgeable, helpful and willing to listen. We ended purchased the bike, and would love to help and support our local business also. Thanks guys!!!
Great service, knowledgeable staff
Great service department. Friendly, reliable, knowledgeable.
Vincent was most helpful and efficient. The bikes , accessories and helmet were ready exactly as he said they would be
Knowledge and friendliness. Matt was our helper.
Knowledgeable sales staff. Listened to what I wanted to do with bike and gave me options!
Super helpful and friendly sales associate who was knowledgeable, quick, personable, and pleasant to be around. Helped me buy my first pair of cycling shoes and made me want to come back to the store, especially for some coffee and beer brews. Also reminded me of Seth Rogan. Was cool. Definitely recommend.
Sales staff was very attentive, asked great questions about what biking experience we were looking for and guided us to the best option - despite limited stock.
Great customer service
Everything. Top notch service and always friendly and extremely helpful.
New cassette and chain installed very quickly and is working perfectly, thanks!
Good customer service
Everyone is great to work with from Todd the owner to Bill in sales to Vincent a mechanic to Ward who serves beer or coffee.
I love the crew.
When I recently had surgery and could not lift anything, Todd sent Vincent to my house to pick up my bike which needing servicing and then Vincent returned it back to my house!
That is A+++ customer service. Great group of workers!!
Thank you Bike Lane!
Kathy D
Friendly knowledgeable staff.
Location.
Local business.
Great work.
Speedy turn around.
My bike was ready when promised. Dan was knowledgeable and professional.
The service is top notch! Even though it is completely out of my way, I will be going to The Bike Lane for all of my purchases and service.
Your service team... outstanding!
Emailed sales@thebikelane and heard no response. Not happy w my experience. Want to return my purchased goods but no one is assisting me.
Never received an order confirmation.
No information on my purchase.
Personal friendly atmosphere
Great bike shop and always great place to visit after a ride in Reston. Great beers!!
Always great service and knowledgeable associates.
Wide variety of products and great support and service. My favorite shop for at least 15 years!
Great customer service!
Adam (at the Reston store) was great. Very knowledge and friendly. Thank you!