based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tony was really helpful and super communicative. I appreciate his great customer service and that made me feel taken care of.
All of the employees are friendly and extremely helpful.
Local and quick turnaround
Excellent Customer Service!
Poor service and recommendation. Had to return tire. Not helpful
Great service and friendly and knowledgeable staff.
The people at the bike lane. In the time of a pandemic (and nonstop lines outside your door), your staff were patient and personable. Thank you. Alex was great answering all my questions and helping me get ready to make the purchase.
Quality and consistency of service.
The staff was friendly and very helpful.
I needed someone to take more time with me when purchasing my bike, but there was a lot going on due to COVID.
you guys are the best! Always kind, courteous, helpful and happy. We send all our friends your way and always will.
Great service- exiles are awesome!
Knowledgeable and friendly staff. Very helpful explaining issues to beginners
Knowledgable and fast. One of the best shops out there.
Nice and professional staff!
Very helpful and attentive
Very satisfied
Have the staff be polite and to ask if customers need help. Instead, they yelled at us in line and congregated together behind the counter once in the store.
Friendly, knowledgeable and prompt
The service was great under the circumstances. My six year old loves his new bike. Thanks for your help.
The knowledge and friendliness of all of your staff!!
It was my very first visit l! And I was more than pleased with their knowledge and expertise in the needs of any bike! I brought 2 bikes in and was in and out within 45 minutes. And for only 40 bucks. I will be returning to purchase a bike for my son from there.
Awesome
Great staff
The Bike Lane was well organized, responsive to my needs and went above and beyond to help me out of a jam with my rear wheel. Even though it is not as close as some other bike shops in my town, I’ll gladly go back when I’m in need of bike services or products.
They’re professional and friendly
Everyone was very professional and sincere. The service was top notch and quick. I will definitely recommend Bike Lane to all my friends and family.
Honest answers, timely and reasonable prices for repairs,
Thanks
Excellent customer service
Good selection
Friendly staff