based on 4919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing customer service, help from owner and staff was incredible
Prompt
Professional
Adhere to
Covid-19 restrictions
Excellent customer service
Even though you are extremely busy, the employees take the time to help each individual customer!! So pleased to do business with the bike lane!!
For $100 tune up, I didn’t even get what I came for. My brake lines were not changed, I had to wait and pay more for parts and get my breaks replaced. I asked the guy if they can put air in my tires, he said I’m sure they did. Which is not true, they didn’t, that’s why I asked him to do that. So paid over $120 and get nothing I asked for. Will recommend spokes from now on...
Really helpful service, bike arrived well before expected.
Service was outstanding. A couple of issues with my new bike were fixed immediately. Also adjustments on 2 of my other bikes were done on the spot.
I Always get good, kind, efficient service from you even in this time of woe. Thank you!
Stephanie Cheramie
Every time I visit with needed repair or advice, I am attended to promptly, with total focus and encouragement in caring for my Trek Verve 2 bicycle, purchased October, 2019. In addition, I appreciate the precautions taken for COVID-19. Thank you Bike Lane!
Marguerite Miller, Reston, VA
Service department despite being inundated with requests quickly got me in and out in a hurry.
I had a flat tire on the bike trail on a Monday, during a rain storm. I stopped by Bike Lane in Reston on a Monday, a day the store was "officially" closed. Lucky for me, the manager, Todd, agreed to fix my flat tire. I was back on the rode in 20 minutes thanks to Bike Lane. Thanks much guys!!!
Friendly informed skilled people!
Fantastic attention to detail, polite, quick order to arrival for most products, and beer/coffee also? Yes, please!
Great customer service
I thought that your prices were excessive relative to other vendor with similar services. I did, however, like the efficiency in which my bike was serviced.
Why the sudden, steep hike in your beer prices? I used to comment that you charged a fair price, but now it's the same high price as all of the other craft breweries. I understand you need to make a profit, and I like the beer you make. Just seemed a bit on the steep side to me. Good service, all round.
Great group of folks that are willing to do almost what ever it takes to get you riding
Friendly service
Friendly and helpful staff.
Prompt, reliable, and top-notch service!
I had paid for a bike in stock. Four days later I still had not been contacted. I called and “oops sorry, it is still sitting here untagged”. I then drove the 45 minutes to get it, but I didn’t bring it home as I pointed out issues....scratches and a broken light. Got a call about 30 minutes after I got home to say the light wasn’t screwed on correctly and the scratches were buffed out. Shoddy service and poor communication all around. I canceled my order. You have no inventory and seem very content with providing poor service , because “bike lane is busier than ever”.
Quality product ,great customer service and good guidelines to protect customers from the pandemic that we are facing.
Well I have not bought anything. When I came to get an FX3 they were out of stock. Bummer.
Great services and bike selection.
Attitude of mechanics, which led to a needless argument. It’s a long story I’m not going to get into. Bottom line, several things we said that finally frustrated me to the point of getting into an argument. There’s no making things right. I have no interest in going back. Very unfortunate, my wife and I used to enjoy this shop.
Very friendly and accommodating service!
Very knowledgeable and professional and not pushy/aggressive. Very friendly.
All contacts with the staff were friendly and polite. Thank you. Of course due to COVID, I waited a long time to leave my bike and to pick it up. I appreciate the social distancing spacing and your limits to coming into the shop.
I thought the design of the bill was confusing. A labor charge was listed but also a basic $175.00 charge. I called to understand that charge as I thought it might be like a service/warranty type plan but was told it was a less expensive way of billing me for the labor charges. But since the labor was listed it gave the impression of double billing.
I would have liked more advice about whether it was worth it to spend $490.00 for repairs or to buy a new bike. I still don’t know if I made the right choice. The good news is so far the bike is working smoothly - just a small clicking sound. I realize your shop is swamped with business. I am glad that some companies are surviving the pandemic.
The personal service.
Bike Lane is the best shop (not just bike shop) in NoVA. Todd takes customer service to the highest level imaginable.
we like services from Todd Mader so I drove 70 miles to shop at this store.