based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly knowledgeable service
Overall service was excellent.
It very friendly and nice service, professional staffs.
As of this week, I have bought 3 bikes from TBL, 2 for myself and now one for my wife. Whether you're a commuter, casual rider, or a competitor, everyone at TBL makes the effort to take care of you. Unlike other bike shops that come across as only really interested in the person with $5K to spend on a bike, TBL definitely has the family feel (and family owned feel) that you want in a local bike shop that you know will do their best to take care of you. Even in the midst of a pandemic they knew what was necessary to accommodate their customers, make them feel safe, and ensure they had enough stock to fill order requests.
After years of trying, my wife got into riding with myself and our 3 kids and I wanted to get her a nicer bike than the 40lb Fuji (with mtn bike tires) she had borrowed from her parents. I was fortunate that the TBL Springfield staff, which is a mile from where I grew up, was able to reserve the ONLY alpine blue Trek FX2 Disc for her with an estimated pickup date of Aug 10. To my surprise I was able to pick it up on Aug 5 which was perfect because our 10 year anniversary was just a few days later. Thank you TBL for always offering a family-centric experience and taking care of our community.
Always recommend the bike lane. Professional and know their stuff
The products are top notch but the service was excellent from the time I ordered my Trek bike to the time I picked it up.
Thank you!!
Stan Pelham
John was Awesome. He showed me how to fix my flat, while providing excellent conversation, and answering every possible question i had. Not to mention i was in and out in less than 10 minutes. I plan on biking there tomorrow to purchase some riding gear! Thank you John, and the bike lane in Reston, Virginia. I cannot wait to show my friends this new stop i found right off the trail.
Friendly service - selection and environment!
Alec was very insightful and helpful.
this is the BEST place to buy bikes!!! i have shopped bikes all over the DC-MD-VA area and i can definitely say that this store has the best customer service and is the most knowledgeable. todd and his whole team were super awesome in assisting me in every way possible to get a bike considering how hard it is to get one since COVID. thank you for everything.
Everyone is so friendly
I got service for
My fitting bike
It was great
The lady help me a lot for my bike!
Very kind and nice!
Thanks for everything!
We like the personal attention we receive from the staff.
Your mechanic did a good job servicing the brakes of my bike.
Knowledgeable and professional is the best way to sum up my experience.
Friendly, knowledgeable and helpful. Great neighborhood bike shop.
Excellent service, friendly, helpful staff. Selection on site is a little more limited than in a larger shop, but quality is good, and they can order what is not in stock.
WAITING TO GET SERVICE IS NEVER ACCEPTABLE, even when we are all pretending to be sick!
Great bikes; great service
Great quality products and technicians. Excellent service!
They are knowledgeable and dependable. They do not try to sell you something you don’t need and explain every aspect of what you do need.
Local bike shop. Good folks. Have stood behind products, advocate for customer with companies when needed and support biking community
Always appreciate the top notch service and products. Been a customer for years. Would recommend without hesitation
Customer service professionals
None
Called to reserve a bike for October delivery. However, Bike Lane was nice enough to call me to inform me that someone canceled their order and that I could take my bike early. Really cool of them.
Very friendly and helpful.
Ease of transactions and staff helpfulness.
You are conveniently located and the staff is friendly and knowledgeable. However, I would suggest having a calculator around for the next time the POS system goes down to enable you to calculate the sales tax a little better. :-)
Friendly and consultative!