based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bike stores are so overwhelmed right now, especially with new bikers like myself. Even with the 2 hr line and phones ringing off the hook, I felt the two guys who help me out gave me the attention I needed to make the right choice with my new bike! I'm excited to get my new Trek FX3 out on the trails! Thanks for the help in this crazy time!
Already did.
Excellent service and advice
I needed some type of sealant for my Foes Mixer that has a 29 front 27.5 rear. After talking to them on the phone they had recommended Stans sealant , which they have on hand in lots of quantities. I bought two 4oz. Bottles and was on my way. Thanks guys,
ChrisM
Very nice people
I think you all did a great job and I was treated with the highest degree of professionalism! The work was completed when promised. Staff was very friendly and personable. I will definitely come back!!
The service at this place is first rate. They might be busy but they work very efficiently to see everyone and make them happy. The cost is fantastic, I was surprised. They don't try to "upsell", which is very refreshing. Every business should be run this way.
Peeps are friendly and just enough product at the shop
People are friendly and excited to help, even when the line is out the door and down the sidewalk! I appreciate your patience and expertise:) We will be back!
Everyone in your shop is friendly, helpful and very knowledgeable.
The staff was very helpful and nice
Everything! Your staff is knowledgeable and friendly. I was there this past Saturday and it was very busy, but Aaron took his time helping me; he didn't try to rush me. You guys also never do the "hard sell", which I appreciate. Then, after my ten mile bike ride, I was able to get a cold lemonade, on top of everything else! Great!
Name removed
Great people, great service. Especially Derrick
Staff was great, friendly, and knowledgeable.
Derrick is the bike whisperer
store is great, staff are great and knowledgeable, the one are of improvement might be having more new bikes in stock. There were very limited options in frame size we were looking.
Wait outside was way too long.
Staff is awesome, even on a busy day they take the time to make sure every detail of you bike is ready for your next ride.
Overall the staff is awesome. They helped me pick my bike and answered all my questions. Very patient and knowledgeable.
I'd say overall, it can be tough to track down multiple orders that have been delivered to the shop.
Two minor things :
- Asked for a tire swap but didn't get my other tires back and I wasn't asked if I wanted them back (they were new original equipment, with very few miles but I was upgrading and wanted the old ones as backup.)
-Asked about shirts that were delivered. It was a busy weekend and it sort of got lost in the shuffle (to be fair to their staff was very busy and doing their best). Was told they had to find it in the back, but in the end I didn't get my shirts at the shop, I need to go back again.
Good job and fast service
I knew the item I wanted. When I got to store there was 2 person max in store and about 6 people waiting. I was able to call, provide my credit card and Bike Lane rep walke my order out to me. Great service but another person might have just bailed. You should promote this on Store front door to process more orders.
They were great. I hate writing reviews
We brought my son's bike in for some repair after he flipped over the handle bars and took one too many jumps. We weren't sure what to expect or how much money we would spend but we were in and out for a very friendly price and the bike is as good as new. Thanks.
promt service and knowledgeable staff
Services was very quick and extremely professional
Great service, specially now that everyone needs a bike shop open with top of the line bikes, to enjoy the outdoors while lockdown. The workers are doing an excellent job, getting you what you need. Highly recommended.
Service was great, bought a new bike and it was a great experience. Thank you!
Very professional customer service.
Friendly and professional service
You had what I needed (a bike pump), and the staff was friendly and answered my questions without making me feel silly for asking. I recommended you to my podiatrist this morning. He's looking for a bike for his granddaughter and hasn't been able to find one.