based on 4919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and quality service
Friendly environment and honest feedback.
Staff was very friendly and helpful.
You can get all the details of my terrible customer experience from the Google and Yelp reviews I'm planning to write
Great attention and service. Discount area had good deals and Bike Lane provides military discounts......Thank you for the support.
Excellent service,efficient and friendly!
I like the service
I was looking for a bike during this pandemic and they had it! It was so easy to pay over the phone and they reserved the bike for me!
The Bike Lane has adapted very well and safely to the COVID approach.... they were very organized.... I needed to have a flat tire fixed and they got the appropriate part and then when it was safe I was asked to come in and pick up my bike.... the service was quick and efficient....
Everyone was friendly and helpful.
I thought the price was a little high. We were thrilled to get the bikes back so quickly.
Great service. Everybody takes the time to talk about customers’ need
Attentive service. Knowledgeable.
Great bikes and awesome customer service. Never been let down so far!
Awesome customer service
This dealer seems to be the only trustworthy bike dealer around. While others make up nonsense when asked questions about the bikes, if The Bike Lane staff don’t know something, they tell you or find someone that does know the answer or look it up. They are helpful and polite. Unfortunately I was in the market for an ebike and they did not have a large selection in stock. They offered to order one for me, but I wanted one for the long holiday weekend so I purchased my ebike elsewhere. I am looking forward to taking it to The Bike Lane for maintenance as I know they will be honest with me.
helpful staff; good beer
Thank you for awesome staff at Springfield and Reston!!!
Very helpful.
Competent service
Excellent customer service
Went buy to get an axle but for my pugsley that I got from Bike Lane over 10 years ago. I had been to a local competitor for the part and you would have thought I was a plague ridden moron. However the bike staff at bike lane were their usual helpful selves. We looked up to find the correct axle nut and when it wasn’t in stock went online to see if another size would work and it did. The mechanic was super personable and cool. He really took the time to square me away and I got to ride the next morning because of it. Awesome service as usual and much appreciated.
Friendly staff, despite all the restrictions.
It was exactly what I was looking for and at a good price.
Staff is friendly and helpful, whether we're there to buy a bike or I just need a cassette spacer! Pretty much always have what I need for parts or accessories, but if it's not in the shop, the staff always offer to order it for me. That sort of service makes me proud to have Bike Lane as my local shop, and is why I recommend it to folks.
Great service. Thanks.
Excellent service
Love you all-life long customer
Helpful and knowledgeable staff
Quick, professional service.