based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff and products are great!
The repair department is top notch, and TBL is always willing to order me anything they don't have in stock
I know this is in the period of Covid (July 9) but I had a fairly negative experience. I showed up about 2 pm on a Thursday to try to drop off my bike for maintenance or just have someone give me very brief advice. There are signs "Please do not enter - wait outside on one of the circles and someone will be with you". There was no one else waiting. So I stood just outside the door where the circle nearest the door indicated. At least 3 or 4 different employees walked right past me. I guess it wasn't their job. After a loooong time, 10-15 minutes, a guy did come out and said "I'll try to get a maintenance guy". It was kind of weird because I could see in the store and there were very few customers, maybe 3 or 4, and I could count maybe 7 or 8 employees, and those were just the ones I could see. Another good 10 minutes passed. It was getting hot (this was in full sun), so I finally just stepped inside the door with my bike. Again, no one paid me any attention. I waited another good number of minutes and finally just said screw it and walked over to the Maintenance area. One of the maintenance guys just said "Hi what can I do for you?" So it seemed like I waited for 30 minutes for no real reason, I should have just walked in and gone to the Maint area right from the start.. Anyway, they did fix the bike, but the whole procedure for attending to a waiting customer was pretty bad. I know you are busy, but come on.
You were responsive and used technology for easy and fast communication.
Very fast and efficient.
Quick service and fair prices!
Quick, professional service.
Very friendly and quality service
Friendly environment and honest feedback.
Staff was very friendly and helpful.
You can get all the details of my terrible customer experience from the Google and Yelp reviews I'm planning to write
Great attention and service. Discount area had good deals and Bike Lane provides military discounts......Thank you for the support.
Excellent service,efficient and friendly!
I like the service
I was looking for a bike during this pandemic and they had it! It was so easy to pay over the phone and they reserved the bike for me!
The Bike Lane has adapted very well and safely to the COVID approach.... they were very organized.... I needed to have a flat tire fixed and they got the appropriate part and then when it was safe I was asked to come in and pick up my bike.... the service was quick and efficient....
Everyone was friendly and helpful.
I thought the price was a little high. We were thrilled to get the bikes back so quickly.
Great service. Everybody takes the time to talk about customers’ need
Attentive service. Knowledgeable.
Great bikes and awesome customer service. Never been let down so far!
Awesome customer service
This dealer seems to be the only trustworthy bike dealer around. While others make up nonsense when asked questions about the bikes, if The Bike Lane staff don’t know something, they tell you or find someone that does know the answer or look it up. They are helpful and polite. Unfortunately I was in the market for an ebike and they did not have a large selection in stock. They offered to order one for me, but I wanted one for the long holiday weekend so I purchased my ebike elsewhere. I am looking forward to taking it to The Bike Lane for maintenance as I know they will be honest with me.
helpful staff; good beer
Thank you for awesome staff at Springfield and Reston!!!
Very helpful.
Competent service
Excellent customer service
Went buy to get an axle but for my pugsley that I got from Bike Lane over 10 years ago. I had been to a local competitor for the part and you would have thought I was a plague ridden moron. However the bike staff at bike lane were their usual helpful selves. We looked up to find the correct axle nut and when it wasn’t in stock went online to see if another size would work and it did. The mechanic was super personable and cool. He really took the time to square me away and I got to ride the next morning because of it. Awesome service as usual and much appreciated.
Shop was great!