based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic and friendly customer service all the way through the process of ordering my wife's Felt Breed gravel bike. Several calls, prompt updates, and took delivery on time with a big smile. First time customer, will definitely be back. Ride on!
Wonderful service even in the midst of the pandemic. Great job!
The Bike Lane carries a full line of Trek bicycles from the low to the high end. I like the free tune ups and knowledgeable staff. Additionally the Reston location is next to the paved WO And D trail and trails for mountain biking. Great for a ride and a beer!
You’re very customer-service oriented!
Friendly staff and nice bikes. I look forward to trying your beer in the near future.
Personalized and knowledgeable.
Great service, friendly people and a brewery to boot. What’s not to love!
Excellent customer service from Matt C! Very friendly and easy to talk with, he understood what I wanted and didn't push something more. I appreciate the military discount on bikes and accessories. Overall very satisfied!
Thank you for staying open... if you could get the people drinking water off your 2-customer limit I'd buy a beer or two and tip well.
Friendly, helpful, convenient
Excellent customer service, attention to details Traded my old bike & serviced another reasonable prices great service. Keep up the good work ethic I enjoyed doing business there.
Ali
Great service!
The individual who helped me find my son's first bike was outstanding. He worked hard to get him fitted properly, make him part of the process and didnt try to upsell us. He rather made sure we got him in the right bike and I'd buy another bike from the Bike Lane because of this customer service.
Good service. Great location. Nice selection of bikes, clothing and accessories. Welcoming atmosphere-best in northern Virginia.
Did what was needed quick and efficient
Helpful customer service; responded to my email while they were closed over the weekend. Brought my bike in for a flat, they changed it right away for a reasonable price. Thank you.
Excellent service!
We
Good ppl and a nice shop
Great fast service! Small town feel. Even the cold brew is awesome. Thanks fellas!
I recommended my brother and he bought a bike today! Great service although you didn’t offer me a law enforcement discount:( he got one though. My children all need new bikes. When they arrive from Texas I will bring them by.
Great bike shop!
Staffer was rude when explaining that there were ten people already in the store. Shamelessly so.
Everyone else was wonderful. The beer counter guys are awesome.
Tom was incredible with us.. as rookies in the bicycle world. He patiently spent almost an hour educating us and helping us find the right fit.
The folks at the shop are always on point.
Thank you for working so hard during this particularly challenging time. I picked up my bike on Saturday and was greeted in the parking lot by a very pleasant employee who organized those of us who were waiting. I'm so grateful you all have been able to stay open and keep us all biking. The outdoors are particularly important for everyone's physical and mental well being, and you play a big part in that. I hope you all are staying safe and able to take care of your own families!
Personalized service is what really makes the difference
You guys have quality products, but I love the friendliness and knowledgeable group of folks who work in there. It’s always a pleasure to stop in because of that! Don’t change!!
Personable/friendly.
Excellent service, friendly employees.