based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Alex is a great sales associate. He’s knowledgeable, courteous and is always willing to provide assistance (even when busy)!
fast and good
Quick service. Walked in and they were able change my daughter's flat tire , but they also adjusted the pedals on her bike. She like the addition so much today she went on a ten mile ride.
Friendly, easy going and knowledgable staff.
Always friendly and competent service. Never had a problem that their mechanics couldn’t quickly fix.
Wonderful staff! Great products.
Tom and all your employees are always very consultative and helpful.
Derrick is the man! The best technician I've seen at work in the business hands down. I've worked with many bike techs for quite some time and I use the term sparingly. He is an Expert! Can't beat their prices either. Highly recommend their services.
Donovan K
I have been going to this store since July 2011 and I would never go anywhere else. The service is A++ and they can fix anything. The mechanics are very knowledgeable and can figure out the problems that you are having with your bike. The salespeople are also very knowledgeable about the bikes and all the other merchandise in the store. Whenever you go into the store, you are greeted and asked if you need help with anything. This place is First Class from top to bottom and if you haven't there been before then Just Do It.
Greg Wilson
My bike was fixed ahead of schedule. The people I interacted with were friendly and helpful.
Very friendly staff, helped me test ride and purchase a great bike. Loved how efficient and safe they were trying to be during these trying times with the pandemic going on. Will definitely come back to support this shop.
Great customer service and super helpful.
Todd and his staff were great! They took the time to help my husband and I purchase our new hybrid bikes recently. The store seemed to be kept fully stocked, especially during this crazy time. And if they didn’t have what we wanted that day, it was ordered and in within a few days. They were very concerned and conscious of social distancing and keep the store clean. We love our new bikes and will and would highly recommend our friends to shop there😊
Friendly, courteous and professional. They always take great care of me.
Friendly professional and personal service. Great knowledge! Super staff!
Whenever I have any cycling needs, Bike Lane is where I go. Both locations are well stocked. Todd listens carefully and makes spot on recommendations.
This is the only bike shop you need. They ROCK!
Appreciate you staying open to support customers who really need their bikes right now. Thank you for efficient and quick bike service!
The time that the staff took to explain what services that they were going to provide.
Great service and a friendly staff. Thanks.
Great service, very friendly and knowledgeable
Personal and professional service.
Location of the Burke store.
Friendly service (Todd & the guy behind the service counter who ordered our tires), good price, speedy repair.
Very knowledgeable and helpful staff.
Great customer service
How quick it was to get a tire replacement 30 minutes on a busy day for them with everyone wanting a bike! Way to go!
Great service!
Your staff is knowledgeable and honest. Your prices are competitive. The Bike Lane service is outstanding. Being able to bring my bike in for a quick checkup at no cost is an excellent benefit matched by none.
Excellent time and attention
Product - My bike is less stress off my feet. However; I still feel the stress on my needs. Any advice on how to relieve the stress?
Service- I gave Todd, Derrick, Mac and Al a 10 rating; however, they all deserve a 20👍! They took time to answer all my questions and educated me on my first bike as an adult.
Great job team!!!!
Amazing service! Will never go to another bike shop!