based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
you guys are the best! Always kind, courteous, helpful and happy. We send all our friends your way and always will.
Great service- exiles are awesome!
Knowledgeable and friendly staff. Very helpful explaining issues to beginners
Knowledgable and fast. One of the best shops out there.
Nice and professional staff!
Very helpful and attentive
Very satisfied
Have the staff be polite and to ask if customers need help. Instead, they yelled at us in line and congregated together behind the counter once in the store.
Friendly, knowledgeable and prompt
The service was great under the circumstances. My six year old loves his new bike. Thanks for your help.
The knowledge and friendliness of all of your staff!!
It was my very first visit l! And I was more than pleased with their knowledge and expertise in the needs of any bike! I brought 2 bikes in and was in and out within 45 minutes. And for only 40 bucks. I will be returning to purchase a bike for my son from there.
Awesome
Great staff
The Bike Lane was well organized, responsive to my needs and went above and beyond to help me out of a jam with my rear wheel. Even though it is not as close as some other bike shops in my town, I’ll gladly go back when I’m in need of bike services or products.
They’re professional and friendly
Everyone was very professional and sincere. The service was top notch and quick. I will definitely recommend Bike Lane to all my friends and family.
Honest answers, timely and reasonable prices for repairs,
Thanks
Excellent customer service
Stellar service. Knowledgeable staff. Comfortable shop to ask any and every question. As a woman, bike shops can be intimidating, not so at The Bike Lane.
People are very nice, friendly, knowledgeable without being condescending. A great bike shop!
Very happy with my shopping experience.
Needed some bike service during quarantine and found the same great environment during normal times. They were organized, professional and efficient. Thanks. Shawn
I called to inquire about my order and received prompt professional service. Thank you
Staff was all very knowledgeable and friendly. The owner was very communicative with the order process and provided regular updates and beat his own time estimate that he gave me. Nice local business that I'm happy to support and will continue too.
I was delighted that your store had the e-bike that I was looking for as they are in short supply right now. As a new e-bike purchaser, Todd was very patient in explaining all of the features of the bike and answering all of my questions.
I’ve purchased 5 bikes from The Bike Lane over the years. They won me over with their incredible service on bike #1 several years ago and the same incredible service has kept me coming back ever since. I’ve found them to be so generous with their time whether I was shopping for a new bike, asking a question about gear or just stopping by for a beer after a ride. #customer4life
Fast and friendly service
Excellent service. Peter and Todd are great; very knowledgable.
I needed someone to take more time with me when purchasing my bike, but there was a lot going on due to COVID.