based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff goes above and beyond - very welcoming, knowledgeable and professional.
Matt did a very nice job working with my wife in getting an electric bike. He took his time to explain things.
We also took in two bike for service and tires and tubes. This was accomplished in a few minutes.
I highly recommend Bike Lane in Springfield.
First name removed
The crew here is fantastic. Very knowledgeable and customer oriented always.
I hadn’t ridden this Cannondale C2000 bike (I have 4 others) for a couple years because it wasn’t shifting. I thought I needed to buy a new LX combo shifter and brake assembly (was told that by another shop) but the team fixed me up in less than 30 mins with a quick lube and tune up for $25. All while social distancing. The only issue is I spied a carbon Trek ebike in the window for only $6700. I might end up trading!
I like everything about what you guys do ! It’s not just the how or what, it’s your why ? You guys are not there to sell it’s to consult and every time I visit your store you guys drop whatever you’re doing to help me. Yesterday, I had a real problem which I couldn’t fix and called up and was told “Come on by”. I was in and out in 20 minutes and will be back again ! Big fan here !
Knowledge of mountain biking better than most shops. Service and turnaround times are excellent.
Friendly staff. Good prices. Highly recommended!
Everyone that works there is experienced and helpful and they have great bikes!
The salesperson was very attentive and informative, and they all handled the weirdness of buying a bike during the shutdown really well.
Thanks for being open. I think how you have set up your operation to handle the crisis was spot on. I was happy I was able to access the store and receive servcie.
Tom was very helpful and guided me to the additional items I need for my new bike. I love my new Trek!!!
Despite the challenges imposed by pandemic, sales assistants were prompt, courteous, and helpful. Also encouraged us to return if there were any issues with our newly purchased bike.
Shop staff quickly and willingly took care of a drive-by brake job in late March 2020, shortly before the Coronavirus lockdown. Staff were polite, quick workers, and competent. We'll be returning.
You guys are great. Friendly customer service & great products
The customer service is amazing. Everyone is knowledgeable, nice, helpful, fun, and thoughtful when answering questions.
Great service and always faster than time estimated
Nice shop and great service!
Staff is very helpful in recommending the right bike for my purposes, answering my questions clearly, and recommending/providing appropriate accessories as needed. I am very satisfied with the bike I bought. The staff is also careful to enforce important social distancing measures in this time of coronavirus to protect both staff and customers.
The location is genius! Adding a cafe brewery next door is even more genius!!
You guys are doing a great job during these trying times - keep up the great work!
So happy with our new Roscoe!
have great quality products
You have what I usually want and If you don’t, you order it and it comes quickly.
Great staff and technicians.
They are a very busy place, but they always made me feel like I was a priority.
I was helped by Tom. He was patient and thorough helping myself and my daughter. We got everything she needed to get out on the road safely. We also love supporting local businesses in Reston. Thanks for a happy experience!
Knowledgeable and friendly staff!
Location, friendly and very accommodating
Everyone is professional and friendly. And y’all know bikes!!
Even with the precautions being taking by Bike lane during the COVID pandemic I still felt like the staff took the time to listen to my requirements so that I was fitted with the right equipment
Fast, knowledgeable staff, and super friendly. Thanks so much for being open. On Covid: Some of the customers were not following the social distancing rules. For instance, I thought customers came too close to the guy who fixes bikes. He is stuck there, and the customers are hanging over the opening invading his space talking about their rides or bike. The repair staffer was so polite, but I don’t think that’s fair when these customers are not even wearing masks. I appreciate that you are open, because we would really be going crazy without a bike right now.
Stay well!
Thanks for being open - responsibly!