based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bike lane technician was super fast and efficient at fixing my broken spoke! So thankful they were able to help fix this in this time of social distancing!
Customer services
Personal very kind, knowledgeable!
Customer service is great.
Great service. Very helpful and knowledgeable.
Great customer service!
Matt was super helpful
Quality product, customer service and helpfulness.
Curbside pickup was great.
Staff is very knowledgeable and wonderful to deal with. They where able to get a wonderful Mother’s Day present for my wife! Shoutout to the Springfield team for working so hard during these troubling times!
Your staff is always super helpful and quick to address issues I bring in and my husband knows Todd over the years and says it's always best to work with the best people which Todd is!
The knowledge of the staff and their willingness to go above and beyond in educating and helping their customers
One stop shopping for bike gear & beer! Solid crew & good customer service.
Great employees!
Very friendly and helpful staff even in our current stressful environment.
Good knowledgeable mechanics
Military friendly, professional staff, quality products!
Fast and efficient
Staff was helpful in selecting a bike I wanted. No attempt to up-sell -- just guided me in the direction of a bike after listening to what I was looking for. Service during social-distancing was efficient, even with asking to add an accessory to the bike. I already referred friends to the shop based on my experience, and recently saw that one purchased a bike from there! So, yeah, I'm likely to recommend this place to friends.
8 is usually my highest ranking so there wasn't anything to improve upon.
Marlin 5 is an excellent bike for the price. Thank you.
Great customer service. Knowledgeable staff.
Good job enforcing social distancing protocols in these difficult times.
It's cool to have a local place for bike services--like the location, like the open feel of the place. Might even stop by for a beer.
Costumer service is great and very helpful. I am very happy with the experience I had. The products are amazing, I will definitely be back and recommend to whomever wants to buy.
Excellent customer service, great communication, great expertise, very helpful, best of the best
This was my first visit at this store and le me tell you that I am very impressed with the corteous service I received . Very knowledgeable staff in particular the young man that helped me Alec.
He answered all my questions and made some excellent suggestions about my needs for various accessories and options .
They have officially earned my business but most important they have earned my trust as a customer.
Thumbs up all the way for the Bike Lane !!!
The back and forth emails about products with Tony has been great. Pick up for my son’s bike was super easy and fast. You run a great shop Todd.
Excellent customer service amidst the chaos of social distancing.
Good customer service
I would like to have a more interactions to provide better feedback. The person who helped me was cool, but I think going to the store right before closing probably didn’t provide the best experience. I didn’t road test the bike, and as a new bike owner, don’t feel like I got enough info to be informed about what I should think about as a new bike owner, but I think the ability to get this info is there with future interactions.