based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Buying online and picking up was really easy!
Service on my bike took 2 weeks. Understanding that some of the items needed to be ordered, it would’ve been nice for the technician to have provided me with an estimate for how long the job would take when I dropped the bike off. Absent that, some communication during the two weeks to establish expectations would’ve been appreciated.
Knowledgeable staff. Great service at an affordable price.
Friendly staff that know their stuff.
Associate recommended a bike saddle that he liked personally, rather than focusing on what I might need. I tested the saddle and it was terrible for me. Went elsewhere.
The staff was very knowledgable and the bike selection (both in store and ability to order) is awesome
Derrick and I spoke about the service requirements and I was happy that the bike shop had all the parts and the service performed was timely and convenient. Couldn’t recommend bike lane more as they are professional and provide quality advice. Just wish the bike selection was extensive as I had to go to DE and PA to buy two new bikes this year.
Service is always outstanding - staff members are super helpful and always very friendly.
Just an excellent place to shop for your next bike - zero pressure and super helpful.
Quick and easy.
Fixed my bike without an appointment in a friendly manner.
Jeremy was good to work with.
I love my new beach cruiser with electric assist- the Townie Go 8.
Thank you!
Bought the Helwig IPA jersey and I love it. It fits right which is impossible to find as a 6'3" 170 lb rider. Usually jerseys are too short for me or too baggy. The colors are amazing. The blue and red are just perfect. The logo of Helwig conquering someone with his bike is just amazing. So Virginia. I love it! The man himself is pretty awesome too and has provided me with amazing service in the past.
Great personalized service.
Service. The guys at the front desk are always helpful and friendly. The guys in back are the same. Enjoy shopping there.
Great service as always.
The price was wrong and it came scratched.
It was quick and easy to get the bike repaired, although the repairperson seemed to be pretty unhappy.
Professional and helpful. Answered all of my questions as I was deciding which bike to buy. It was a nice shopping experience.
friendly local neighborhood customer service and Erik is the bomb!!!
Very friendly and helpful.
Thank you for being a local business that we can depend on and serving everyone from novice to super dedicated cyclists. Your service crew are pleasant and can fix anything big or small. The Bike Lane is a class act and I am glad they are there to make sure you ride smoothly and safely.
The peace of mind resulting from the complimentary lifetime minor adjustments is comforting. Bicycles have become a significant investment. Knowing that the bike will be running almost like new for as long as I live in the area is the reason I buy from The Bike Lane.
Great shop with coffee and beer bar. Helpful staff with quality products.
I came in with my 9 (almost 10) year old who had never ridden a bike. The salesman asked the professional bike fitter what size bike would fit my kid based on height. He didn't take into consideration that my kid had NEVER ridden a bike and tried to fit him into a 27.5" bike. I understand that normally this would be fine for an experienced rider. After some discussion about bike sizes and needs, I asked to look at 24" bikes. From there everything was quite literally smooth riding. He tried the 24", took it outside, glided around a bit and was pedaling within 2 minutes. The salesman apologized for not listening to me about my kid's fear of riding. I understand that the salesman was fitting a bike based on size, not based on riding experience. I think he learned something and he seemed just as pleased that my kid was getting the hang of it. We walked out with a bike that my kid loves and can't stop talking about. He is over the moon and has the most confidence in himself that I have ever seen.
It was annual service time again and Richard did a fantastic job! I put a list together of things that needed done. He took the time to review with me before and after the service. The service was performed in a timely manner and as always they are friendly and courteous. Thanks. Shawn
It's hard to find courtesy people for small businesses. Management obviously does it's best to find those types of people.
Just simply a great place with great people working there
Service is great and very helpful
The Bike Lane is a great place to shop. The staff is very helpful and I can always find what I need.
Matt as always very helpful and kind!
3 bike we got there!