based on 4851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have a Trek Hybrid from 2014 that I got from a different store and I recently got my first road/gravel bike from The Bike Lane! Despite Covid-19, the bike shop owner was proactive and pre-ordered 2021 bikes in 2020, so I was able to find a Red Checkpoint ALR4 in size 49, with the help of Bill, that was more in the price range of what I was looking for! Beautiful bike and great customer service! I love that this bike shop is off the W&OD trail. Makes it super convenient to access!
Great service. Extensive selection.
Very friendly and helpful staff.
Knowledgeable staff, current products
Nothing, Customer Service was good!
Very helpful staff and good community-centric atmosphere.
Personal touch and professional service
I expected my bike would be ready when promised; it was not. I expected to get my bike professionally fitted rather than just eyeballing the seat height to my hip. I like the location of the shop and being able to get something to eat or drink there too! Having a table massage available was a plus. I failed to get factual responses to all of my questions. I had to ask several people to get information to my questions. Overall, I give you a B-.
Friendly and knowledgeable. Small store has a “just right” feel.
Everyone at The Bike Lane in Reston is super friendly, knowledgeable and nice to talk to. The mechanics are always there for you, doing their absolute best to help with professional service, advise, help and every time with a smile. The brewery is a golden mine for a post ride hangout or just to chill and the bartender is super cool and fun to talk to. I really like The Bike Lane and always recommend to friends or anyone asking for a quality bike shop and brewery.
Super easy. fast and better than buying from Amazon!
Would buy from them again
Very helpful when they were out of stock on one of the helmets. Very fast shipping
Fast shipping!
Great staff of knowledgeable folks
The people are great - tremendously knowledgeable and helpful!
Great mechanics, fair pricing on repaits
Being able to purchase bikes online is awesome, especially during the COVID-19 bike shortage. Before purchasing my Trek FX3, I called 5 other shops and they were all sold out.
Very professional and knowledgeable.
Bike lane staff provided excellent customer service and are very knowledgeable. I bought two bikes in the past one year and have been very satisfied!!
Great service!!!
Expert advice!
Service is excellent, but prices are way too high.
Great service and attention to detail! Well priced repair center.
The Bike Lane continues to be my favorite Bike Shop in the are for their full spectrum service. I had a warranty repair issue for a Shimano Component on a Bike I purchased Online, they addressed the issue expediently. Very happy.
The team is very professional
Great store staff very friendly and knowledgeable
Definitely I will come back and recommend to family and friends.
Friendly, courteous, and quick service. New wheel spokes and adjusted brakes put me back on the trail. Thanks for all the service!
As a retail manager myself, I believe that you can have the best product but if you can't sell it, it's worthless. It's not the products you offer, but the genuine caring demonstrated by Bill, Ward, and, please forgive me, I cannot remember the name of the service person who installed my road cleats, Bob, maybe...who make shopping at your store so attractive. I did not purchase my bike from you, but you all have shown an honest compassion for me to get the most out of the simple pleasure of riding my bike. I can teach the technical necessities of daily operations, but I cannot teach integrity, which is what you all show every customer on a consistent basis.
I loved working with Bill! He was attentive, knowledgeable, friendly, and funny! The service crew set me up for safe success on the road too. Thank you for looking out for me and giving me such great service while I was in the store!
Connor was very helpful