based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Excellent Service!!!
The service was awesome. The employee who assisted me was knowledgeable, friendly and went the extra mile to ensure that I was happy.
Great service, easy to work with. Easy and smooth buying process.
Friendly and knowledgeable staff. Limited wait times for service.
Excellent service and military discount!
Staff was friendly and knowledgeable.
My rear tire felt out of balance, I stopped by the Bike Lane in Reston, described the issue to the mechanic and 10 minutes later it was fixed. Great service!
Kudos to the repair service team!
I just rode the Electra I bought last night and I love it! It's a fairly light weight bike. So much more comfortable than my old mountain bike. Y'all put on a water bottle holder for me.
The guy who helped us was super friendly. Showed us a couple different bike. He to time to talk to my niece and show her different bikes.
It was a great outing with such friendly staff! Thank you!
Quick turnaround on our tuneups. Courteous and helpful team. Looking forward to getting a beer this summer.
very good store
Excellent customer service. The entire staff immediately checked on us made sure me and my son were well taken care of.
Marcus
Unfortunately I showed up at a busy time and was outside for 40+ minutes waiting to be helped.
The gentleman that helped me was very knowledgeable, friendly and sold me great products.
Personable, reasonable and quick!
The car bike rack and tube adapters I want have been on back order since last year with no updates unless I initiate the inquiry.
Fast good service
Knowledge that you share about options.
Excellent service, reasonable prices.
Awesome, Job! Thanks
My bike had a safety inspection which went well. I am fully satisfied and will recommend Bike Lane to anyone.
Thank you.
Super helpful and quickly adjusted my derailleurs. Went in expecting to drop off my bike for one of the tune up services and was told my bike was in good shape and didn’t need it. Truly appreciated not being upsold or charged for things that were not necessary. This is why I go back to The Bike Lane from Arlington when I’ve got other shops riding distance from my house.
Very good service. Got it done faster than promised.
You have a very good selection / options for accessories. The bikes you have are very nice and you even had the particular bike I was looking for. I liked the company clothing line but my only recommendation is to carry a few larger sizes. Some riders are getting back into riding and some might be riding for the first time for the health benefits.
Store employees were amazing and patient. I will definitely visit the store again when I'm back in the area. I'm from the Hampton Roads area (VA Beach).
Great service and knowledgeable staff!
Was there on Saturday For some minor break adjustment and flat tire was taken care of right away I was in and out in about 15 minutes. it was great.
Super fast turnaround and delivery!
Knowledgeable experts who are always eager to help.
I don't know a lot about TREK but am told these bike products are high quality.
The sales and assembly staff did a great job and were fully informative and supportive of my needs. I look forward to a long-term relationship with TREK!